Restaurante Doca de Santo

My experience at Docas do Santos restaurant was very negative, both in terms of customer service and overall service quality. We had a reservation for a specific time and, upon realizing that we would arrive with a slight delay, we informed the restaurant in advance by email. That email was answered by the restaurant’s team, indicating that the situation was acceptable and that the reservation remained valid. However, upon arrival, we were initially refused entry, with the explanation that we had exceeded the normal reservation time, which clearly shows a lack of internal coordination and respect for customers. After communication between the staff member and the head chef, we were eventually seated, but the service that followed was rushed and uncomfortable, as if they were doing us a favor. The food was served in a hurried and careless manner, giving the impression that the dishes were almost being thrown onto the table. At one point, they even attempted to serve starters (prawns), main courses, and coffee practically at the same time, which is completely unacceptable in a restaurant service. The staff member’s behavior was unprofessional, and the service provided was of zero quality. In addition, the food was poorly presented and did not meet expectations, nor did it justify the price charged.

Food here was dissapointing. Starters - portion you get for the price is too small. Starters (sea salad) was good taste, but mussles were not cleaned, which they should be since they are part of the salad. Main dish - seafood rice was too salty and we love salty usually.. this was just hard to eat. Cod was okay, but something was missing. All in all, for the price paid, we were dissapointed. Dishes, glasses, half broken which is not acceptable. Service was good, no complaints on that. The view was good!

Great deck overlooking the river, an interesting combination of sushi or hamburgers. Both are delicious and really well presented. Amazing place! Will definitely come back.

We ordered octopus, shrimp risotto, goat cheese and 3 appetizers. All of them are delicious 🤤 view is great, weather is nice. A great place to hang out during our short trip in Lisbon!

A great place that managed to accomodate us for a dinner even though we were a group of 50. Nice environment, located by the river and docs of Lisbon with a beautiful view to the bridge. Big thanks to all the waiters Fernanda, Livania, Leocadia, Linda - amazing service!

Good service,polite Edson was very sweet and helpful especially with trying to understand our language. He recommended the octopus and it was very delicious! Decent prices and nice location and atmosphere.

Great place to have dinner. Food is good and the service great. We had a 50 people dinner and was all organized. Also the waitresses were very nice Fernanda, Livania, Leocadia e Linda.

Very friendly staff and fast service as well. Fantastic food. Very tasty and fresh. Pricing is reasonable for the location and the food quality. They have an area for children.