Anastasia McLain
Google
Summary: bad food, bad service - I assure you we have had much better experiences for half the price in this area and therefore strongly urge you against frequenting this place. Reasons listed below:
(1) the way the waiter treated us was completely unacceptable. If there was any other restaurant within a walking distance of this one my partner and I would have left. However, it is Christmas Day so this was the only open one. Upon walking in, I told the waiter that we had a reservation for later that night and we wanted to have a drink first. This was at 7pm, and our reservation was at 8pm. The waiter says something in a rude voice in Spanish (he spoke no English though I made my best effort to communicate in Spanish saying “reservation Por [name], possible to beber?”). The waiter then gestured with his hands as if to say “cool it”. He left and came back and spoke to us very quickly in Spanish. We said we didn’t understand and asked if he or anyone else spoke English and he said “no”, turned around and walked away. Comes back, puts as at a table and again, gestures the cool it motion and mumbles something in a very rude way. Then comes back with a diary and points to my name in their booking diary saying 8pm and making a fuss at us. I said yes I understand, but I am asking to have a drink BEFORE dinner. The waiter storms away, and an English speaking one FINALLY comes over who explains that we are too early to eat so they cannot serve us until they’ve served everyone before us. I said AGAIN yes that is fine as I said we came early to have a drink, dinner at 8pm is fine. This waiter told us it’s ok, but quite frankly we did not feel welcome at all. The other less friendly waiter took our order, except after we ordered 3 dishes turned around and walked away. We wanted to order more but ok, guess it’s the restaurants loss. Paying took a long time also. Quite frankly, I’ve never had a waiter be as rude to me as this ever before. Regardless of a language barrier, his actions towards me were super rude and agressive. I’m sure tonight was busy for the restaurant, but I’m paying for my meal and deserve to be treated with respect.
(2) the quality of the food was abysmal. If you look through the 1 star reviews, you’ll find them very accurate. Sauce tasted like it was store bought, calamari were inedible. Pork was over cooked. We didn’t say anything about it there because of all of the above, and didn’t want to create more stress for ourselves than the waiter had kindly created already.
Cherry on top - the owner seems to have a real passion for coming up with excuses to every bad review. My boyfriend wrote one earlier tonight, to which the owner already replied asking us to provide a receipt to prove we ate here?? Dear owner of this establishment - I’m happy to provide my receipt for €56. It is the worst money I’ve spent on my holiday so far. Your staff, specifically the bald waiter with glasses, should check his attitude and remember to treat his clients with respect, regardless of the language they speak. And maybe you should take the bad reviews seriously and hire a chef who can cook a meal worth the prices you are charging.
