Lon Kai P.
Yelp
Summary: decent food, but poor service with a wrong order, long wait, and an oddly rude server Jacob.
Visit: July 2, 2022, 6:45 to 8:25 PM. Party of 5.
Pros:
- Most of the food was decent. Seafood chowder, Roadhouse salad, Exit Glacier pizza were 3.5/5.
- The manager recognized and apologized for the issues we faced and compensated part of our order (see below).
Cons:
- We initially sat outside but asked if we could move inside after the mosquitoes started swarming us. Our server Jacob was strangely unaccommodating and rejected our request outright, apparently because we "ordered a pizza" and therefore can't move indoors. We had to ask another server, Matt, who was very kind and helped us move indoors without hesitation.
- We waited 45 minutes after ordering and nothing came out, not even the salad or soup, until prompting the server. (Ordered at 7, waited till 7:45.) Then all the food came out within 15 mins. Does it take 45 min to make a salad and soup that was probably sitting in a pot?
- One person ordered a medium Roadhouse burger with chips, instead he first got a well done burger with fries which was sent back. The second time they got the chips right, but the burger was still well done - they brought it out in 5 mins so we were skeptical anyway. The third time they finally presented a medium rare burger which was still not what was ordered but we didn't want to wait any longer so we took it. I guess they don't know how to make a medium burger...
- The chips were a little too salty.
- The seafood chowder came out warm.
Overall two star experience: food 3.5/5, value 2/5, service 1/5. I would not recommend coming here, or if possible, avoid the server Jacob. And definitely avoid the burger if you want anything less than well done as it has been complained about multiple times. There are too many better options here (e.g. Salmon Bake down the road) to allow this restaurant to leave a sour note on your otherwise pleasant vacation.