Reykjavík Natura - Berjaya Iceland Hotels

When you first arrive it looks like a bit of an industrial estate but it’s actually near an airport (as you’ll probably know and see) and it’s not that bad. There is also works going on to the building adjacent to/ connected to it but it looks like separate ownership and nothing to cause concern. Noise from aircraft wasn’t an issue.||We hired a car and so this hotel was perfect for us offering complementary parking (very rare next to airports) and was still within easy reach of the city centre.||There was a very bright and modern feel when you walk into reception and we received a warm welcome, smooth and swift check in service. We booked a deluxe room which was very spacious but still had plenty of soft & other furnishings so it didn’t feel empty. There’s no USB ports or anything like that but there was plenty of plug sockets and fantastic lighting. We particularly liked the full room length windows which had an equally long under window sofa built into the side desk unit. The TV had international stations including UK based ITV1 & ITV2, BBC London and World. It was clean and kept at a very comfortable temperature with heating. The room also had a mini-fridge, safe, separate entrance hall, kettle and coffee making facilities. The bathroom looked a bit dated and clinical but was functional. Pillows were not great but the bed overall was fine.||The on site spa was nothing special but was included in our rate and made for a good place to relax for an hour or two but didn’t have good opening hours to be honest. When you get back from a day’s exploring you can’t factor in a visit to the spa unless you are back by 630pm as it closes at 7pm most nights. The gym is open much later however and is small but has good equipment.||In all it was a great two nights stay in a good location and we have no problem in recommending this hotel in Reykjavik.

Comfortable hotel a short walk from the city center. The room we had was big, with a lovely bed, a bathroom that was clean and spacious enough and all facilities you might need. The breakfast buffet was good, as long as you stay away from the waffle irons and the espresso machine if you have only a short amount of time (they have very tasty filter coffee at the other end of the buffet, no queues there). For those who are planning organised day trips: due to it's location this hotel is the first pick-up point for most travel companies. This means you'll always sit with your travel companion!

Lovely hotel with great facilities including a wonderful spa (extra cost for standard guests). Very friendly and helpful reception staff. Rooms reasonably spacious. Buffet breakfast was excellent and worth paying that bit extra. Its location is however a fair walk out of town (and beyond the bus station). We coped because we’re happy to walk, but there’s a lot of construction going on in the area, which made part of the walk a difficult one.

Upon first arrival we were disappointed as from the outside and the area the hotel is located in was not what we we’re expecting. |However, inside the hotel was modern, welcoming, clean and exactly what we expected. Our room wasn’t ready as we had arrived early so we visited the restaurant which was a buffet lunch, this was beautiful, the quality and the selection were great. |Our room overlooked the airport but don’t let this bother you as there were very few planes and the noise was minimal. |Breakfast wasn’t included in our booking but is available to book on an adhoc basis which we did one of the mornings. Again the selection and quality was exceptional. |The hotel is located outside of the city centre and took approx 30min to walk there at a leisurely pace. |There is a small supermarket located about 500m from the hotel for essentials. But there are vending options in the hotel selling sandwiches and drinks. |The spa looked beautiful but we didn’t have opportunity to use it. This is NOT included in the hotel price and can be an expensive swim. |To summarise |Nice hotel|Nice rooms|Nice restaurant |Clean|Don’t judge a book by its cover.

Lovely hotel with beautiful rustic design inside. Rooms are comfortable and a good size. Reception were brilliant. I wish I'd asked the name of the specific receptionist who dealt with us, but she was incredibly helpful and gave us lots of information on the south coast of Iceland. Breakfast was nice, with a lot of variety to choose from.

On the first night of our stay, we unfortunately had a very disappointing experience. My partner and I had a long day and decided to order Domino’s for dinner. We waited approximately 1.5 to 2 hours for two pizzas. As we are from the UK and unable to make international phone calls, we assumed the front desk would kindly call our room phone to let us know when the delivery had arrived. After waiting a long time with no update, we went down to reception ourselves. Despite our order clearly stating our room number and names (which matched the room booking), the pizzas had been sitting behind the front desk the entire time without anyone informing us. When I asked for the order, the staff member simply said, “Here it is, it is probably cold now.” I asked if we could use a microwave to reheat the food, especially as there is a restaurant area for hotel guests, but this request was immediately declined. When we returned to our room, we discovered that the phone had been unplugged. Although staff claimed they tried calling us, the phone would not have worked — and no staff member made any effort to come to our room to notify us that our food had arrived. Later that evening, we noticed a Deliveroo driver in the corridor outside our room, which made the situation even more confusing. The same staff member had told us that food deliveries could not be brought to guest rooms, yet this appeared to contradict what we witnessed. Overall, this experience was frustrating and disappointing, particularly after a long day of travel. Better communication and customer care from the front desk would have made a significant difference.

Stayed one night here with my wife. We enjoyed the hotel. The rooms are comfy, staff are friendly. We also ate at the breakfast buffet which was good. The spa is amazing and worth the money. We wouldn't mind staying here again.

Room was small but I think that's normal there. The beds were twin with 2 small pillows. Showers are always hit or miss when you're away from home. This place did not disappoint. Hot water & great pressure. They were helpful at the front desk. Location: about 15 min walk to BSI. Could take 30-60 minutes to walk to center city depending on where. Issue: we rarely ask the room to be cleaned but, we were leaving our room on the 3rd day when approached by staff & asked if we wanted a clean. I said yes for fresh towels & linens. They did not replace either. They actually folded the towels we already used. I like to conserve but that's a little gross. One more addition, I can be a coffee snob. There was a little machine in the room & the dark pods were really good.