Trevor Hsu
Google
Worst experience in my 15 years of renting. As other reviewers have states, there's constant noise. I have submitted numerous noise complaints and management does nothing about it. I'm routinely woken up in the middle of the night or early morning. As other reviewers have states, there are constantly young children running around in the halls and common grounds unattended, even at like 11 or 12 at night. Management does nothing about it. There was a fight between two women in the courtyard this weekend and police had to come. The fire alarm has gone off in the entire building multiple times in the 5 months I've lived here and everyone had to evacuate the building. I have had ongoing electrical issues and flickering lights in my bathroom and kitchen which has caused the circuit breaker to flip several times. Maintenance has come and even brough in an outside electrician but the issue has not been fixed. I found out that multiple other apartments on my floor were having the same issue. When I returned from vacation in July my hot water smelt like rotten eggs. I submitted a maintenance request on 7/16 and it was not fixed until 7/21, 5 days later. In that I'm I could not shower or use hot water in my apartment. I was contently being fraudulently billed for renters insurance even though I had submitted proof or renters insurance prior to even receiving my lease in February. I was repeatedly told that the documents I submitted met the requirements only to log into my rental portal the next month and see that I was once again billed for renters insurance through Bozzuto. It literally took 5 months, 50 emails, like 10+ document submissions and involving DC Office of the Attorney General, Office of Consumer Protection, OAG Mediation Program before they stopped billing me for renters insurance. My dog and I were accosted by a woman right at the front entrance/desk simply because we were walking by her when going for a walk. DC Office of the Attorney General submitted a request to Bozzuto to allow me to terminate my lease without penalty. We asked their lawyers to respond by a Friday and they did not respond until the following Wednesday. We submitted a request for reconsideration and asked for them to respond and again they responded late to our request. Although management is polite, they continue to not address any complaints and maintenance continues to go unresolved. I will say the only silver lining to this experience is that the front desk staff are very polite. Miles, the concierge is the nicest. The loudness and disorderly neighbors, along with paper thin walls, is a reoccurring theme in negative reviews so please read other reviews on google before considering this complex.
