Suheyla Cetin K.
Google
We’ve been loyal RH customers for years and have furnished most of our home with RH pieces—including a large delivery just today for our son’s bedroom. However, the lack of customer service we’ve experienced recently is unacceptable.
We reported issues with our existing furniture, including visible chipping, and contacted customer service to request a repair or at least an assessment. After sending the requested photos, we were told it was “normal wear and tear.” However, even the Boston sales team (Don and Tala) reviewed the same photos and agreed it was not normal—promising it would be addressed.
We were also approved for replacement outdoor covers, but more than a month has passed and nothing has been shipped. Despite multiple follow-ups, no one has helped us.
The most disappointing part is that the Boston sales team, who were once responsive, have completely stopped replying since we placed our latest order. We’ve sent several emails and received no response.
At 37 weeks pregnant, this has added an unnecessary layer of stress to our family during an already sensitive time. I’m extremely disappointed in RH and no longer feel I can trust the brand. A luxury company should treat long-time customers with far more care.
