RH Boston | The Gallery at the Historic Museum of Natural History

We’ve been loyal RH customers for years and have furnished most of our home with RH pieces—including a large delivery just today for our son’s bedroom. However, the lack of customer service we’ve experienced recently is unacceptable. We reported issues with our existing furniture, including visible chipping, and contacted customer service to request a repair or at least an assessment. After sending the requested photos, we were told it was “normal wear and tear.” However, even the Boston sales team (Don and Tala) reviewed the same photos and agreed it was not normal—promising it would be addressed. We were also approved for replacement outdoor covers, but more than a month has passed and nothing has been shipped. Despite multiple follow-ups, no one has helped us. The most disappointing part is that the Boston sales team, who were once responsive, have completely stopped replying since we placed our latest order. We’ve sent several emails and received no response. At 37 weeks pregnant, this has added an unnecessary layer of stress to our family during an already sensitive time. I’m extremely disappointed in RH and no longer feel I can trust the brand. A luxury company should treat long-time customers with far more care.

Such an amazing place... Beautiful and stilish. Workers are super polite and give you information if you need and privacity if you need it too... Very very good option.

Cool place to visit! It's furniture store

Generous spaces in this mother of all other RH stores. Unfortunately still lacking a restaurant, bar or café - thus less visited than most.

This is truly a remarkable piece of architectural space in the heart of the Back Bay, Boston. This will be worth your time to view even if you have no plans to shop at Restoration Hardware.

Restoration hardware has the best furniture hands down! First off, there is public parking right next to RH which made it super easy to get too. The staff here were so nice and helped us with picking the right furniture for our space. There products are made of super great quality and there sofas are so comfortable. They have living room, dining, bathroom, kids and outdoor furniture.

One of the best showroom of home furnitures in Boston. The building is beautiful and the staff is very kind. You can't buy and pick things but you can taste the quality and order them. Every time I am in Boston I take half an hour to visit it. It's very relaxing and worth the visit.

Full disclosure, I didn’t intend to buy anything, and simply window shopped. This place is gorgeous and the staff was super friendly. If you’re out of town, in the area or need some decor inspiration, this is a lovely place to go.