Filipe Bello
Google
We had a good stay at Rich Lanna House in November 2024.
The staff was friendly and helpful, even assisting us in booking a visit to an ethical elephant sanctuary (no riding), which we greatly appreciated.
Everything was perfect until the last night when we started packing. My girlfriend had been using the in-room safe to store her passport and some cash. While the safe worked perfectly the day before, on our final night, the password we set stopped working.
It was already late at night, and after struggling for a while, I decided to try the default "0000" code. Surprisingly, the safe opened. My girlfriend's passport was still there, but some cash was missing. While we don't want to make accusations, we are quite certain about the amount that was originally there.
What felt particularly strange and concerning was that the safe functioned properly during our entire stay, yet suddenly stopped working on the last night. It appeared as though someone might have accessed it using a master key or reset the code.
This experience was very unsettling and left us with an unpleasant impression during an otherwise fantastic trip. I feel this situation was unprofessional and undermines trust in the hotel.