Richmond Marriott

I stayed at the Richmond Marriott Downtown for four days and three nights. Overall, the experience was mixed, mainly due to a very poor first impression at check in. We arrived around 1:30 am after driving nine hours from New York. We had booked a room with two beds, but the front desk associate told us it was not available and suggested that we move to a Courtyard Marriott instead. I explained that this was not acceptable, especially at that hour, and asked why we would need to change hotels. He then said he needed to check with his manager. We waited about five minutes, but instead of coming back to update us, he helped another guest without saying a word to us. We were standing there exhausted and confused, wondering what kind of service this was. I have stayed at many Marriott properties and have never experienced anything like this. Eventually, I asked another associate for help. Only then did the original associate wave a small envelope and say the room was ready. What made this more frustrating was that he never explained anything to us and simply left us waiting without communication. The room itself was acceptable but felt dated, especially the bathroom. The highlight of the stay was the M Club. Anna and her team did an excellent job. The area was very clean, well organized, and the food service was great. They were attentive and hardworking, and it really stood out in a positive way. One issue was that the lounge became overcrowded because the door was not locked and access was not being checked, allowing guests without access to enter. On the day of checkout, late checkout had been confirmed twice, once at check in for 2 pm and later extended to 4 pm. Unfortunately, our key cards stopped working at 12 pm. I had to go back down to the front desk, where I was told I needed to confirm again and have the key cards reprogrammed. Overall, the stay was decent, but the front desk experience, especially at arrival, was unacceptable and set a negative tone for the trip. With better communication and guest handling, this could have been a much better experience.

We booked into this hotel for a full week thinking that a 4 star hotel with a restaurant would be able to satisfy our needs. This means a decent night sleep and a place for a meal after doing business all day. |Imagine our surprise when after a full day of work coming back and going to the restaurant for a quick decent meal only to be told that if you don’t have a reservation you won’t be able to be served. There were at least half the tables unoccupied but they said they were for people with reservations later on. |We went to management and expressed our surprise and discontent with the situation. We said that we would have expected that a few tables would be set aside for hotels guests. They apparently hadn’t thought of that and said they will look at it for the future. ||Totally useless. ||Need to rethink the rest of our week. ||Can’t go with food for 7 days||Don’t stay here if you get hungry.

The positive energy started as soon as I entered. Ms Beloved was exceptional at check in. Professionalism at its best. Upon entering the room it was very warm. Less than 5 minutes later, Yael Zayin, came to fix the HVAC and explained there was a glitch in the system that impacted certain rooms. He promised to come back later to check it out to make sure all was well. True to his word that evening, he came to do a check and ensured that the room temperature met my expectations. A very polite, professional, and polished gentleman. I am pleased with this service. Thank you for exceptional customer service.

I recently visited the Richmond Marriott and received top notch service from the entire team on the property. From the guys in the front parking area to management everyone was amazing! I want to especially thank Sheila front desk Director, Norma, Josh and Corey from the M lounge for the special attention they provided as we navigated flight delays. The extra smiles and kindness meant a lot! Thank you wonderful Richmond team, you all are amazing!!

This is a high quality Marriott. The staff is very professional and friendly. They really appreciate you and cater to your needs. The rooms are very clean. The restaurant has great food with fast service. I highly recommend growing your status with Marriott to enjoy the Executive Club Lounge. It's a very professional setting with great staff taking care of you along with nice size television to enjoy events in a group setting. They also have a very nice fitness center to get a good workout in.

Service & staff were excellent especially Alexandra I believe her name is, However I am very disappointed that there is a bible & book of mormon in the room, I expect hotels to be secular same as our country and not push religious views upon guests. This is nearly 2026 not 1970. Also our room 1512 needs some deep cleaning especially the vent in the shower it had a very noticeable amount of dust build up.

The service was very good. Alex, Ale, and Mymy were very courteous and helpful. This was my first-time in Richmond and the staff was very welcoming. The hotel location was in walking distance to many restaurants. The valet staff was helpful as well. The only downside was my room was a bit chilly and took a little while to warm up.

I had a very comfortable stay at the Richmond Marriott. It was conveniently located next to the Convention Center where my meeting was located. Check-in and check-out was fast, and the staff was courteous. The room was quiet, and the bed was perfect. The only downside is that the neighborhood seemed a little sketchy, especially after dark.

We stayed one night on club level. We were staying for a card convention (Collect-a-thon) across the street. After the convention the first night, the vendors and guests went to their rooms if staying at the Marriott. Later that night, the entire lobby was packed with vendors and buyers. We could not get through. We mentioned to the front desk this is a hazard And they were selling things in this lobby. This is illegal and not sponsored by Marriott. The front desk said they wouldn't do anything. We tried getting to the club and even in there people were yelling and selling things in there too. Stacks of hundreds. Money was rolling. There was no one manning the door so anyone could just walk in to the club. ("Dinner" was mozzarella sticks (no dip) and tiny curry samoas, some fruit and veggies. There was no actual meat/protein. Club was NOT worth it here.) We try going back to our room and people are setting up in the walkway directly in front of the elevators, rudely told us to go around them. This is past 10pm at this point. Then, a Marriott employee pushing a food cart tried to maneuver through the crowd and hit my husband's ankle which cut him and he started to bleed. It is a deep wound. Still, the front desk said they can't do anything about the crowd. We get bandaid and alcohol and basically a shrug. We go to our rooms. The next morning we talk to the front desk and say that security apparently had come at one point but couldn't control the crowd. "They are paying guests of the hotel too" and when I said they were selling thousands of dollars of goods, and that there is no way to know what was being sold or who was actually a guest, the day manager said she was unaware of items being sold and it shouldn't have happened. (I have completely separate issues with Collect-a-con, but this review and rating is specific to Marriott) The next morning, we went to the club for breakfast where Marriott was blaring Christian music. I know it's Sunday, but I just wanted to be in the club with quiet after the night we had. There is not reason to pay for club upgrade if we are sequestered to our room.. The food itself was fine. The room itself was also fine. But the complete disregard for safety and comfort of guests, the lack of crowd control, no dinner..... I am not happy. This was the most unrelaxing stay at Marriott ever.

This is a review for the hotel's M Lounge. I lived my visit with my friend. We went there before a show at The National and I really liked this bar. It's clean yet has a cool vibe, they have several high hop tabes and a regular bar seating area. The staff are very welcoming and attentive. The drinks we got were awesome. Good location also.

I've been to this property many many times over the past 20 years to either stay or some to conferences in their huge parlor spaces. The visits are always nice. The area (this area of East Broad) used to be crime-ridden and rundown, but it's been cleaned up nicely and on this recent stay of a couple of nights, I explored the nearby Grace St bars and restaurants, which was nice. Checking in here was great, very friendly and they hit all the marks. The room was clean and well-functioning. Bed and sleep was comfy and the bathroom/shower worked as it should. Valet was busy and took too long on my first morning when I needed my vehicle, they said it was because there was only 2 of them working. But the staff was friendly. The M Club was stocked and offered a nice, full breakfast. Overall, I'll come back and stay here again. I visit this area often for work and this property is easily one of the better ones I've stayed at in the Richmond area.

Back in Richmond for another meeting held at the Marriott. The hotel rooms continue to meet my expectations in terms of comfort and cleanliness. Upon check-in, the toilet in my room was non-operative. I called down and maintenance came up and fixed it with 30 minutes. For the meetings, our group used both the main ballroom as well as the meeting rooms on the ground floor and downstairs. The temperature in the ballroom was comfortable while the temperature in the rooms downstairs was quite cold. Unfortunately, we were quite disappointed in the available WiFi bandwidth in the conference facility. There was significant lag on MS Teams, email, and website access. I would expect much stronger bandwidth in a hotel that has this level of conference facilities. Hotel staff are very friendly and customer-centric, especially in the M Club lounge.

Disappointing stay at the Marriott. We stayed over Easter weekend for several nights. However encountered issues. First, they do not clean the rooms, unless requested. Since when did they bring this back again? I have stayed in other Marriotts and this rule is no longer being practiced. Additionally when I contacted them on the first day to notify them about the housekeeping, I asked them to bring fresh towels to the room. However I waited over 45 mins for them! After calling and messaging, finally we received our fresh towels. Pretty disappointing service. The room was nice, it was located on the 17th floor. We also went to the gym, had nice equipment. No peloton but the matrix bikes did it for me.

Beautiful hotel with nice, clean rooms and several amenities. The are a couple downfalls which is there is no pool available and you have to park in a paid parking lot for daily rates or valet parking for $45/day which is pretty steep. The hotel staff were very friendly and welcoming. The M lounge was well stocked and the food was pretty good. The unloading and loading area is small so if it is busy there can be difficulty getting in and out to park. Overall, I'd stay again.

I attended a financial summit at the hotel. Upon arriving I was greeted with someone opening my car door with good morning and have a nice day. Wonderful attitude and smile. Upon entering the hotel there was signage and direction with members from the Virginia credit union team to greet and direct. The lobby was buzzing with excitement with different organizational events. The lunch was tasty and served with a smile . Wait staff was extremely friendly, fast and attentive. The ballroom was set up well and clean and cool. Great place for an event. They do an awesome job in serving guests with a smile.

A fairly standard Marriott hotel in the heart of Richmond. There is some public parking around not associated with the hotel, or you can do a valet (which is about $40). Check in was easy, but the lobby on a Thursday evening was jammed packed and hard to move around in. The room itself is fine, but having to climb over a couch to get to the shade pulls is awkward. It was clean and relatively quiet. Breakfast is not included but there is a Starbucks in the lobby.

This a lovely property in the heart of the city. There is a parking deck behind the building with a pedestrian bridge on the third floor. Our check in process was pleasant. The room was very clean and we felt safe.

Every single staff member we interacted with was extremely polite. We came for Collect a con and it was the absolute Best stay I ever had! Room service was delightful! Bartenders did a great job with the espresso martinis! Absolutely wonderful time here. Highly recommend

This Marriott Bonvoy is really special. I've stayed at other Marriott Bonvoy sthat were absolutely great but this one is number one in my book. From the front desk Mathew especially , staff, to the dining room staff especially Seme, they are all so nice and so accommodating! So incredibly nice and helpful to my elderly parents. Plus, the suites are beautifully designed and so clean. The beds and pillows are really comfortable and the water pressure in the showers is spot on too. It is very close to dining and shopping and the view out the windows is beautiful . I love this hotel so much. It actually gives me a reason to return to Richmond.

Awesome hotel, service, and experience. Stayed here for 2 days/1 night while attending a conference and I can not speak highly enough of . I am a Hilton Honors Diamond member and can honestly say staying here made me rethink my brand loyalty based on overall service and guest care. I have a Marriott Bonvoy account (regular member) so it gives you free internet. I had a good event rate and parked in the garage and total parking was $20. I was able to get an early check and they asked if It was my first time staying with them and when I said yes, I got a full rundown and was escorted to the elevator. I had Room 718 and it was super clean and spacious. It was a double but worked out just fine. Also good water pressure, full size ironing board, and great smelling soaps, shampoo, and conditioner. After departing just to add another special touch, I received a Lars Friedriszik, General Manager, thanking me for my stay. Sure it was a form or auto email but well done Mariott Richmond Downtown.

A lovely hotel right in downtown Richmond. Great views of the city. Quiet, well supplied room. Nice lobby with plenty of space for getting a little work in. Room had a small fridge, a spacious desk and lots of USB ports for charging devices. Note if you are driving, the hotel doesn't seem to have an affiliated parking lot so instructions were vague. Staff hesitated to recommend anything other than valet. So plan accordingly!

Trying to find a phone number for the hotel is impossible I wanted to add two extra nights on my reservation, but the number listed says it's a Verizon wireless phone number. That's no longer in service. The toll-free number is nothing more than an automated recording that is impossible to get through to anyone So I booked five nights at the Omni. No problem getting through. I guess they didn't want my $2000.

Boy this hotel was hopping when I came through. They were hosting a convention and there were people absolutely everywhere. Still, we were attended to immediately. The rooms were spacious and you are able to stream your services on the TV. One would think that would be standard in this day and age, and one would be wrong. My only real complaint is, the lack of plugs on the nightstands. One side had NONE. We are living in a material world, and that world comes with CORDS. I had to sleep on the wrong side of the bed. In the grand scheme of things, not a big deal, but I was in the room alone. Had that been different someone would be put out.

I attended the 2024 Richmond Music and Jazz festival this past weekend and stayed at the Richmond Marriott. This Marriott provides complimentary shuttle service to any business within two miles of the hotel. We were able to get the shuttle to one of my favorite restaurants and also to Maymont Park where the Music and Jazz festival was being held. The other perk was having access to a restaurant/bar located across from the hotel check-in. The hotel was clean with a modern decor. When in the area, I will definitely stay at this Marriott location.

Recently I stayed at this Marriott for a work trip. The lobby is very sophisticated and front desk staff were lovely. The building is older but you can't really tell until you see your room. The rooms are updated but they are small and narrow. The walls are a bit thin as I could hear the person in the next room cough quite clearly. The bed was okay but a little more firm for my preference. I'm obsessed with their toiletries, the bath gel was amazing, I think it's called "this works" brand. The room was clean and well stocked. While my small children were not with me in this trip, I wouldn't necessarily recommend this hotel for families with small children. The hotel aesthetic, the petit rooms and no pool might dissuade you if you have a little ones. The bartender who took my order for to-go dinner was noticeably not as courteous as the other hotel staff. The price wasn't terrible but not cheap, about $225 per night. Overall it was a good experience and perfect for a couple days.

Hubby and I stayed one night for the PFG food show. Check in was fairly simple. We received our key and went to our room. The heater was on high and it was exactly 77 degrees in the room. We chose to go back downstairs to request another room. We were able to get another room with no problem. Our room was cozy, clean, nicely lit/dim, and the beds were super comfy. I must add how much I loved the water pressure with the shower. I love when the water comes out hot and with high pressure! The location was perfect. I'll definitely be staying again when in the area.

I was in Richmond for a wedding. There was a block of rooms at both the Hilton, across the street, and the Marriott. Tbh, I'm a Hilton girl... got the rewards and it's my go to hotel chain. But the wedding block sold out at Hilton and the hotel decided they were Hilton Manhattan and wanted $500/night for a room. Um. Anyway. I guess this has nothing to do with Marriott, but I was glad to be able to get in for the $199 wedding block price. I ended up being happy we stayed here. We went across the street to the Hilton for some pre and post wedding festivities and I thought the Marriott was much nicer. For one, the hotel restaurant was A+. They also have a Starbucks, which I didn't use, but a nice addition in the lobby. Happy with our stay here.

Nice, short stay..... During a recent trip to Williamsburg - we opted to stay in downtown Richmond. It was about a 45 minute drive from Bush Gardens, but it seemed to be better than the hotels in the Williamsburg area (last minute booking). With proper planning - maybe we wouldn't have driven so far... Anywho - the hotel was nice - ballroom vibes! conference vibes! renovated vibes! It gave all the money well spent vibes for sure.... BUT....money can't buy class The parking situation was weird - Paid parking (its downtown, its expected)....but walking from the garage at midnight on a saturday night and its about a block away from the hotel can be creepy especially when the locals homeless are everywhere...even very near the hotel...scary! The hotel staff were a bit, well rude (the night staff - the morning staff seemed more professional). I felt like it was Dr. Jekyll and Mr. Hyde with the staff. We got a good rest and headed out (as there were not many amenities - i.e. no breakfast or even grab n go, the swimming pool was closed). The only thing to do was relax and head out (which we did with no issues). There was a wedding going in the hotel so it was busy.

parking terrible because have to pay, actually first hotel I ever had to pay for parking. rooms small for price, not much around, and 100% not kid environment at all. good if going to the convention center but other then that not great. giving it 4 starts because the service we received from the customer service crew, Lakisha Kearney was very friendly and helpful with are coffee issue, which you don't see most friendly crew now a days, she made me go from a 3 to a 4 easily and would make me think about coming again, thank you.

Standard business room. Bed comfortable, after asking for foam pillows. Seating with side table. Room can be kept cool and dark (always keep a chip clip in your luggage to make sure the curtains stay completely closed!) Drawer space is a little limited, but enough to get by for a short stay. Handy small fridge in room. Easy to connect chromecast to tv. Bathroom space is a little tight but enough to make due. Shower pressure is a bit puny, but the wand helps. Good M lounge for straightforward breakfast and grabbing waters for the room. Attractive lobby; a convenient small store, mostly for drinks and light snacks, nice looking bar which we didn't get to try this trip, Starbucks for coffee and breakfast/lunch sandwiches. No lunch options at the hotel, the restaurant is closed during the day, there's no room service except for dinner, and there's not a lot in the area. Fortunately the one day we were in need of midday eats, the Starbucks had not closed yet. Front drive is small and can get really packed with cars at peak times; we were happy to be Ubering instead of driving. It's not going to rock your world, but it's a decent downtown option for short stays.

Place was fantastic and gave me hope that the hotel business is moving in the correct direction post COVID. Of course, it could just be that Marriott is headed in the correct direction. The room was clean and ready upon arrival. We were there for a volleyball tournament and had 4 people in our room. Noticed they had towels for 3 which I can understand why. I got on the Marriott app and ordered another set of towels and within minutes they arrived. All of the staff were very kind and helpful during the stay and it was a very busy weekend for them. They did an amazing job having a separate area that all of the volleyball players could hang out that came with a snack bar and beer and wine for the adults. Could not have asked for more.

Beautiful hotel. Very, VERY big. Lobby always packed. The front desk, in my opinion, had a weird, impersonal set up in that it was a smaller, individual sized desk (several of them) as opposed to a traditional longer check-in desk. I stayed here while in town for the bar exam, and was happy with how close it was to the convention center where the exam was being held. Parking was hard for my virginia-law saturated brain to comprehend lol but the valet guy who I asked directions for was HILARIOUS (that dude alone gets 5 stars lol I had this terribly confused look on my face and he said "you can do it, I know you can! Crazier people than you have found the parking garage!" Lol). The room I stayed in was nice - on the 3rd floor at the end of the hall. It was generally quiet but I was able to hear my neighbors the second night I was there. I loved the bathroom - very clean and modern. Glass, standing shower with this wild drain bar I've never seen anywhere. Unfortunately room service didn't come the first night for some reason. Maybe they don't when the hotel has 15 floors? Idk. I mean really it is a grand, beautiful hotel. It is BUSY. The walk from the garage to the elevators was longer than I would've liked and the parking spaces in the garage are REALLLLLLY SMALL. But, overall it was nice.

Loved this hotel! The staff were amazing, the restaurant was delicious and the drinks were awesome! Definitely try an old fashion. I will definitely stay here again.

Love staying here particularly because of their M Club! It's clean, well stocked, and the service is incredible. Ladonna in particular is friendly, attentive, and shared some great local recommendations. They have quite the spread! Looking forward to coming back especially because of LaDonna.

November 2020 - COVID Review: Definitely a beautiful high-rise hotel and in a great location in Downtown Richmond! My husband and I came for a mini staycation away from Northern VA and we were able to easily walk to many of the nearby destinations. They had signs stating that their construction would be done in Spring 2020, but I assume due to COVID that things have been delayed. The in-house restaurant and Starbucks kiosk were closed for renovations, but this wasn't a huge inconvenience for us. They offered free coffee every morning in the lobby until noon while Starbucks was closed, which is a nice touch. The front desk isn't directly seen as you walk into the main entrance (you have to make a right after entering) but the lobby was clean and nice. Check-in and check-out were quick and easy. We were helped by Kim during check-in and she made us feel very welcomed! For a hotel with 18 floors, the elevators are super quick! We stayed on the 14th floor and it didn't take long at all to go up and down everyday. They conveniently had valet parking on-site for $29/day or you can self park in the attached public garage (it has a connected skywalk on the 3rd floor) for $20/24 hours. The public garage doesn't allow in and out privileges, but we didn't use our car during our stay and walked everywhere. I could tell that our room was renovated and it was really nice! A minor inconvenience was that there were limited / barely any towel racks in the bathroom. There's a hook next to the shower and a rack inside the shower wall, but it would've been nice to have one for the smaller hand towels on the walls next to the sink. We would stay here again the next time we visit Richmond!

Truly awful. You are looking at the "burnt ends" appetizer. $18 plus room service fee. It came like that! In a tub and no plate or cutlery. 20 blobs of pure fat. I was so grossed out I tried my husband's burger. Gristle. Too many yound men are working at car check-in but no one actually helps. My husband asks for a trolley, which doesn't come. The attendent in charge wants us to move the car but does nothing to help with luggage or trolley. Just stands there. Took ten minutes. I need aspirin and antibiotic. Your store doesn't have them! All check-in can say is order by Instart. More unnecessary fees. There is confusion at the front desk. The man who is to be supposed to be directing traffic is chatting with two other female attendants. When I get his attention he seems confused. Why is he there? No one offers to help us with luggage to room. We had asked for a tub. No tub not even for a titanium member. I turn on shower and cold water drenches me and clothes because cleaning staff left shower nozzle averted towards the room, not straight ahead. We spend a great deal of money in room service and get blobs of fat and gristle. in room now

Although the hotel seemed to be appealing to the eyes, the exterior and interior were immaculate and the setting was welcoming. Sadly, that is where the fascination ended with me. I went in to use the women's restroom on the ground floor, the bathrooms were disgusting. No toilet paper in the stall, trash basket overflowing. What bothered me, was that there was an employee in the restroom. How could she not see the condition of the room? The unflushed toilets? If she did, and informed someone, I apologize. Marriott is luxurious and well known in the hotel field, please make this right. Thank you.

I booked a room in June for a convention. Marriott wanted to charge me $200 more per night for a handicap accessible room (which I actually need). The manager was going to call me back, that was a week ago. I guess the manager is too busy to talk to a customer. Going across the street to the Hilton.

Rooms are nice and spacious. The bathroom doors are ridiculous though and provide for 0 actual privacy. They slide closed but have a huge gap and don't actually close the whole way. Having a Starbucks on site of a plus. Check in was easy and staff helpful. I was part of a conference and the conference team did a fabulous job.

Normal Marriott. Nothing to write home about here. I chose this location for the familiar brand in an unfamiliar city. I think COVID restrictions tempered some of the normal friendliness and service that would have been normally the standard for an Marriott. I might give this hotel a try again when things are "normal" again, but probably not until I try somewhere else first.

LaDonna was great in managing the M Club! She ran a tight ship and really cared about the environment.

I'm going to go with five big red stars for the Richmond J-Dub. Recently stayed here for two nights during the Richmond Marathon weekend. My first delight comes from how ready this hotel was for a lot of guests presumably there for the weekend's running activities. They had giant tables of water set-up for all guests, info sheets with runner's interests and needs in mind, and a lot of staff on-hand to take care of the property. Very impressive. The W salon was exquisitely taken care of with snacks, coffee, seltzer, along with clean and comfortable chairs throughout. Staff was always so pleasant. Room was great. Comfortable bed, pleasant shampoo and soap, big tv, outlets and USBs all over. Excellent stay - would happily stay here if ever back in Richmond.

Damien in security, Anthony at the front desk, and Sofia in housekeeping were fabulously welcoming when we arrived.

My husband spent the weekend at the Marriott for a conference, and was treated rudely by valet staff, dealt with condescension at check-in, and then went looking for "breakfast concessions" the next morning and was mistaken for being part of another conference...he was told to help himself to coffee while food was prepared, then when the staff member realized the mistake, the coffee cup was TAKEN FROM MY HUSBAND'S HAND, crumpled and thrown away! We are very kind and easy-to-please people. We have never experienced a hotel treating us like an inconvenience before. Our group will not be choosing this hotel again.

Thoroughly enjoyed our stay. wanted to give a special mention to Anna in the M Club, whose hospitality and good humor stood out!

So I attended a conference here so I can't speak for the rooms but overall a good experience even though there's clearly construction going on. The meeting facilities were great the staff made sure to keep everything clean, and since the meeting was with 300+ women they accommodated us by changing the main bathroom by the ballroom from a mens bathroom to one for women. So that was a plus. I stop short of 4 stars the valet parking process needs some improvement. I didn't realize I needed to pay at the front desk and was only told after I went outside. Then there were issues with their computer connection and I ended up having to pay in cash since it was taking forever to process my credit card, good thing I did get some cash which I don't often do. The location is in the middle of the city so its close to various attractions.

Very clean hotel with a bar, STARBUCKS, and restaurant. Great location with easy access to the parking deck. Walkable to many restaurants in the surrounding area. Great interaction with desk staff as she was very attentive to our needs as a large party. Otherwise a standard downtown Marriott hotel -- as expected.

The hotel is spacious and beautiful, with the added bonus of a Starbucks! I was at the hotel for a conference, and while I enjoyed most everything, I have to confess the bathrooms were routinely neglected. Toilet paper, paper towels, etc. ran out almost completely in each bathroom and we're not promptly replaced.

We loved the hotel - lobby is gorgeous and the room was nice. We had EXCEPTIONAL service from the entire staff. Anna, who was working in the M Club, was OUTSTANDING!! She went above and beyond to provide the best possible experience and made us feel like family!! She was the BEST!!!

A nice, clean hotel in a location convenient for walking to the convention center, newer and longstanding restaurants, and a few historic sites. The rooms are standard and relatively spacious -- ours had two queen beds, a small cabinet between the beds, a chair with a small table attached, a desk, a cabinet with a couple shelves and a drawer (on top of which was a tea caddy and a coffee maker / water heater [although the one in our room was without the pot]), and a good sized cabinet under the TV (within which was a refrigerator). Our room was pretty clean - there were some stains here and there on the carpet and shower curtain as befitting a well-used hotel. As others have said, the farmhouse door on the bathroom doesn't exactly seal, which was a bit odd to me but it was fine. The staff members across the board were friendly and helpful. As of November 2021, they were still following COVID protocols in regard to mask-wearing. The 5th & Marshall Parking garage is right across the street, and an air-conditioned pedestrian walkway on the 3rd floor (Blue level) connects the garage to the first floor of the Marriott.

I knowingly stayed here during construction so some inconveniences were expected. There is currently no real lobby and the restaurant is more of a pop-up when space is available. The in-house Starbucks is operating like a kiosk. However, I did get to stay in one of the newly remodeled king rooms on the 16th floor. The furniture and finished are modern and very functional. The bathroom is really nice and includes a dual shower head/wand. The lighting in the room was bright yet soft and the shower light makes a good night light. Despite the construction, I still had an overall good stay!

Elana from room service was patient, kind, and helpful as she helped me find a solution to feed my wife who was not feeling well but needed some nourishment. Bless you! Kevin

Nice hotel located right downtown. Huge lobby area. Nice waterfall right as you walk in as well as a bar/restaurant and a Starbucks as well. There were also ballrooms here. Front desk staff were super nice and polite. The rooms were nice as well. Decent sized and clean. Coffee maker and fridges as well. Comfortable beds. Alex service laundry as well, coin operated as well as a machine to buy soap and fabric softener. There was also a snack shop in the lobby with detergent as well.

Fabulous stay. Staff was extremely attentive and helpful at every turn. If you have Ellie status and have the opportunity to stop in the lounge, say hi to Anna! She is an absolute doll. She is determined to ensure everyone has a great experience and it shows!

Horrible service!!! B Waited over 2 hours to get my car No one knows what they are doing

Enjoyed a single night and working morning at this Marriott in Richmond. My room was spacious (except the bathrooms are very small--something to consider if you have a travel companion, which I did not). No complaints about the hotel as it was in a convenient downtown location and offered everything I needed--clean bed/pillows. The hotel offers the kind of business traveler quality you would expect from the Marriott brand. I would/will certainly stay here again.

Absolutely one of the best Marriot Hotels! The newly remodeled downstairs and club are amazing. The staff, as always, was super friendly and helpful. I felt like an old friend visiting. You can tell the management really cares about the quality of the guest's stay and comfort. If you stay anywhere else in Richmond you will be disappointed. Oh, and did I mention the in-house gym-it's as good as any commercial gym. Really nice stay, safe, comfortable, great price, great food, what more could you want?