Richmonde Hotel Iloilo

We had the best 17 days stay at the Richmonde Hotel Iloilo, the staff members were all wonderful from the front desks to the dining area, housekeeping and maintenance. Seem that they became part of our family when we were there. They were all helpful, respectful and always with a smile on their faces, our room was spacious and comfortable. Breakfast has tons of selections and the food were delicious. The pool and gym were very well kept and maintained. Thank you very much for taking such a good care of us during our stay! We will surely visit you again, soon!

My stay at Richmonde Hotel Iloilo (RHI) was nothing short of FANTASTIC! I stayed there for nine nights and it was my home, away from home!||LOCATION||Located within Iloilo Business Park, it is walking distance to shops and eating places. It was an excellent base as it was central to all the places I needed to go to outside of the city: Jaro, Leganes, Oton. The airport was also very accessible from the hotel.| |STAFF||All the staff members were extremely helpful, polite and welcoming. I was on a semi-business and semi-family trip. Special mention to Natalie Lim (General Manager) and Mario (Restaurant Supervisor) who have been very accommodating with my needs and made my ultra-busy days so much easier.||SERVICE||24hour service was available and the staff were quick to respond. I needed to request for laundry, vehicle service, flower arrangement order, extra towels, fruit slicing and others. Even in the unholy hours, the staff were always helpful. ||GUEST ROOM||The room was very clean and quite spacious with two double beds. I am a light sleeper and hence, I was so pleased I wasn't able to hear noises from the corridor nor from the next rooms.||There was a lot of space in the bathroom too. Water pressure was great so I enjoyed my showers before going to bed. Towels were soft and bright white, and the amenities were more than adequate for me. Although there was a blind, I found it strange at first that the shower can be seen from the bedroom. However, I realised a few days after that it was actually good in saving energy as I did not need to switch on the light when I was in the bathroom during the day.||The beds were ultra comfortable and offered adequate support to my back. There was a choice on the type of pillows which my neck greatly appreciated. The linen were crisp, soft, fresh-smelling and very nice to the touch. ||CUSTOMER EXPERIENCE||I was on my own but I felt very safe. Hence, I was able to sleep well. ||One evening, due to a very heavy storm, there was a blackout in the city. I was so pleased that the hotel's generator came on instantly and hence, my evening was not spoiled (especially that I needed to pack).||FOOD||Generally, the dishes may be considered pricey but I enjoyed my meals. I especially enjoyed my breakfasts and my last dinner (monggo with grilled chicken dish). The chocolate cake was heavenly!||SOMETHING SPECIAL||My favourite Ilonggo breakfast is tabagak and I didn't have one for 12 years before my recent trip. When I enquired whether they serve it, they willingly offered to serve it even though it was not part of their regular menu. Surely a touching gesture, BIG thanks RHI!||CONCLUSION||I will go back to RHI in a heartbeat. It was my home, away from home!

We absolutely loved our stay at Richmonde Hotel! From the design of the rooms to the staff being accommodating and lovely, highly recommend staying here! We chose Richmonde because it was within a 3 minute walk to the Golds Gym nearby but honestly the hotel itself has a really nice gym as well! The hotel was also walking distance to Festive Walk and many food options in the area. The breakfast buffet was delicious and had good variety of local dishes and more western dishes to choose from. The check in process was also very easy and the staff was very welcoming. The room we got was very spacious, clean, and it was cool and ready for us when we arrived which is much appreciated when you’re not used to Asia’s humidity. The bathroom was clean and beautiful and the bed itself was so comfortable we had a hard time waking up in the mornings. The TV also had the option to log into your streaming services and that was so nice to end our night to be able to watch our favorite shows and movies through our US accounts. Highly recommend staying here!

Review of Richmonde Hotel Iloilo: A Case Study in Declining Standards Our recent stay at Richmonde Hotel Iloilo from August 28–30, 2025 was not only profoundly disappointing but also raises serious concerns regarding health risks, brand integrity, and management accountability. What should have been a welcoming and professional hospitality experience devolved into a cautionary tale of neglected quality control, disorganization, and reputational vulnerability for the hotel brand. 1. Unsanitary and Hazardous Carpet Conditions The carpet on the 6th floor was visibly soiled, deeply stained, and emitted a strong, obnoxious odor. The smell caused upper airway irritation to my mother, necessitating the use of face masks when entering or leaving the room. Such conditions are unacceptable in any reputable establishment and may even pose health and legal risks if found to violate sanitation standards. 2. Unhygienic Bath Towels The bath towels provided were a nightmare—they were stained, grayish in color, and emitted a pungent odor, suggesting inadequate or improper laundering procedures. Upon requesting replacements from housekeeping, we received equally unsanitary towels. This reflects not only gross lapses in quality control but also potential liability should a guest contract skin or respiratory infections from such negligence. 3. Substandard and Unsafe Food Service The breakfast offerings fell far below even basic hospitality benchmarks. Choices were limited, quality inferior, and preparation careless: • The pompano escabeche was dry and appeared reheated. • The salad and fruit section was unhygienic, with discolored lettuce and fruit flies visible. • The pork siomai was dried out, with dumpling wrappers gone. Food service of this caliber is not only regrettable but potentially unsafe. Compared to nearby competitors such as Courtyard by Marriott or Park Inn by Radisson, Richmonde’s standards are indefensible. 4. Unprofessional Front Desk Conduct At the reception area, staff were audibly backstabbing co-workers in front of guests—a clear sign of toxic workplace culture and poor managerial oversight. Compounding this, they failed to competently explain the hotel voucher system, directly causing delays in check-in. Such behavior erodes customer confidence and tarnishes the entire brand reputation. 5. Inadequate Fitness Facilities The hotel gym is extremely undersized—approximately one-eighth the size of Marriott’s fitness center—and was overcrowded during peak hours. Beyond capacity issues, the facility lacked basic safety equipment, such as a squat neck cushion, putting guests at risk of injury. For a property claiming four-star status, this represents both negligence in guest safety and a failure to invest in essential amenities expected of international-standard hotels. Our experience at Richmonde Hotel Iloilo was appalling, wasteful, and damaging to the brand image. The combination of unsanitary facilities, unhygienic linens, subpar food handling, and unprofessional staff conduct points to a systemic failure of leadership and organizational control. For a brand operating under the hospitality industry’s scrutiny, such deficiencies are not just inconveniences—they expose the hotel to: • Reputational harm, both locally and internationally, as negative reviews circulate within global traveler communities. • Potential legal implications, particularly related to public health standards, consumer rights, and false advertising of quality assurances. We cannot, in good conscience, recommend Richmonde Hotel Iloilo to anyone, particularly within our California community and professional circles. For future travelers, we instead recommend Courtyard by Marriott or Park Inn by Radisson, both of which consistently demonstrate professionalism, cleanliness, and quality. We request a formal response from the general manager, Natalie Lim, as it remains unclear whether this experience reflects the standards Richmonde Hotel Iloilo wishes to uphold. Until then, we regret to say that we shall never return.

We went there for a vacation and stayed 2 days. I can say that the staff and the front desk are very helpful and friendly. Rooms are huge and clean and very modern. Stunning views from the window. I love their breakfast buffet. They have a wide selection of food. Highly recommended whenever you're in the city. Location is a plus since it's close to everything.

I stayed at RHI for 7 nights, and the experience was absolutely amazing! The breakfast buffet had such a wide variety of options—perfect even for picky eaters. The Danish pastries were delicious, and the soft bacon was incredibly tasty. Our room was spacious and spotless, with a breathtaking view that made every morning feel special.||The staff were exceptionally friendly and accommodating—special shoutout to Sir TJ from The Granary for going above and beyond. Every detail of our stay was thoughtfully taken care of.||Overall, it was an unforgettable experience, and I can’t wait to come back!

Location is good, just along from the Mall and quite a few food options including coffee shops. Service was great but the let down was the showers. Good water pressure but on our first night, "hot" water was cold and the 2nd night it was barely luke warm. WIFI was good.

I stayed overnight at Richmonde Hotel, and unfortunately, the experience was very disappointing. While the room was spacious and clean, and the beds were soft and comfortable, the pillows were surprisingly flimsy for a 4-star hotel. The hair dryer provided was not working which was inconvenient. However, the most serious issue was being woken up by an extremely strong smell of fresh paint coming through the centralized ventilation. The odor was so overpowering even in the hallways that we couldn’t tolerate it and had no choice but to check out a couple hours early. This is a very serious health hazard, especially for guests with respiratory issues. While I understand this may have been an isolated case, something like this should never happen—especially in a hotel that claims to uphold high standards. I raised the concern with the manager, and although the staff was sincerely apologetic and tried to resolve it immediately, the situation left a lasting negative impression. Although the staff were professional and friendly, needless to say, I will not be returning to Richmonde Hotel.

We were supposed to stay with family but their room was full of stuff so that was fine, because the two (2) choices were either The Marriott Courtyard, Richmonde Hotel (Malaysian based), or Seda (which is close to SM mall). I think Seda is a three (3) star hotel and it was a bit farther from our family member's house, so it was between Marriott and Richmonde. (Both 4 star hotels). Although the Richmonde is about 10 years old now, the recent pics looked like things were being maintained and the rooms were generally bigger than The Courtyard's. Moreover, the Richmonde was closer to our relative's home and it was slightly less expensive per night. Plus, plus, the restaurant downstairs (Granary) has an awesome breakfast buffet, which you have to gladly pay for and that was no biggie. So the die was cast and we booked it for eight (8) nights. Wow, this better be good, I thought, because we had a ton of pasalubong (that's gifts) and I wasn't in the mood for changing rooms or hotel. We requested the usual - a higher floor, mini-fridge, extra pillows, extra towels, hair dryer, etc., check, check, check!! We were promptly greeted and the porter brought our stuff upstairs and check-in was relatively easy. On the eight (8) floor, we had a view of the external space and pool, which is on the 7th floor. Yes, there were social media influencers doing their thing by the pool, making video clips and exercising. I should have brought my swim trunks and shame on me for forgetting that because the archipelago is compromised of 7,000 islands - duh!! Anyway, I really, truly enjoyed the buffet breakfast which had all my childhood memory triggering favorites such as - Tocino, Tapa, Longanisa, champorado, omelettes, cereal, yogurt, fruits, an assortment of bread and jams, cakes, brownies (Ube!!), and mediocre coffee - but the hot chocolate was decent. Not quite Carette (Trocadero) or Angelina (Jardin de Tuileres) but it was acceptable. The hotel was packed and they're making good money, there is a bahr area and that served as the overflow room for breakfast. And this was nice because it was like the Business Class section. As for the room, it was very spacious and I got to watch CNN and Fox News practically everyday. The AC was super cold, the water pressure was super strong and the water was very hot. The bed was just right (I felt like Goldilocks) and it was very quiet as the walls are really thick. The staff was very kind with the hand over their heart as they would say, "good morning," "good evening," etc. My negatives are not too brutal but here they are: - it's a tropical country so they need to have the AC on in the halls and inside the elevators. This is something to think about as they remodel the hotel for a refresh. - the coffee, just go to Starbuck's which is 20 yards away. Looking back, I had come here about seven (7) years earlier and had drinks with family and that was cool too, please see my pics. Maraming Salamat Guid Richmonde! (Thank you very much!)

During my six-day stay at Richomonde Hotel, I was consistently impressed by the staff's commitment to guest comfort. Their warm, hospitable nature was evident in their signature greeting, a respectful hand on the chest accompanied by a cheerful "good morning, good afternoon, or good evening." My stay was in a deluxe room with two single beds, buffet breakfast, wireless internet, and complimentary gym use (24 hours) and pool (7 am-8 pm). The bathroom was spacious, and I was delighted by the fancy metal button that flushed the toilet. On days when we were weary, we enjoyed the excellent room service. The infinity pool was phenomenal and clean, with fresh water, no chlorine smell, and a stunning view. They have parties at the poolside. I was privileged to experience the venue during a celebration. After waking up, I would go to the 7th floor and work out in their gym while my son did his 3-mile run on the treadmill to prepare for his first cross-country run when we returned to Southern California. They had free weights, machine weights, and two stationary bikes ( one did not work). They also had a beautiful garden to look at while we worked out. After working out, we headed to brunch. The Granary is the hotel's all-day dining restaurant. It serves various salads, bread, protein, rice, and desserts. The food is delicious, and my favorites are chicken inasal and the huge original ensaymada. I would pass on the carrot cake, though. For laundry service, I used Quelinis Laundromat. They picked up my laundry, and I paid a reasonable 200 pesos for two loads of laundry(color and white) and detergent, for a total of 415.00 pesos Monday through Sunday, 7:00 am to 6:00 pm. I also had two massage bookings. One was on the 7th floor; unfortunately, I booked one when they had an event on a Saturday night. Instead of relaxing, I heard the dance music as the music vibrated in my mind. But the 2nd massage was in my room. They set a wooden table in my room, where I enjoyed my massage. My only gripe in the Philippines is that they need disinfection wipes in the gym and massage area because they are not wiped down adequately. My stay at Richomonde Hotel was truly delightful, and I'm already planning my return next year! This hotel has become my new favorite spot in Iloilo, and I can't wait to experience its hospitality again.

This hotel is beautiful! It's one of the most recommended hotels in Iloilo. Once we arrived the staff was very friendly and helpful. We were only in town for a couple of days but we managed to get around. Our room was facing the street where we were able to see a lot! Everything is close by to the malls, restaurants and the best of all, the street food in the Central Park across the street. It's about a block or 2 away but it's super close! The breakfast in the hotel is pretty delicious too!! We loved our stay and plan on staying again on our next visit! Sal

We are here for rest and relaxation after a tiring missions trip up in the mountains. This place made me feel like heaven! Upon first entrance of the hotel I knew I was at a five star hotel. The price conversion from us dollars to pesos for a night was so cheap but for the locals this hotel is priced as more expensive. This hotel is owned by a Malaysian and the interior decor is very modern yet glamorous in comparison to other hotels. The hotel looks fancy!! My room gave me the taaadaaa moment I had been waiting for. Place the key in the key holder and the lighting reveals the beautiful room. The lighted false ceilings gave the room grand dimension. I fell in love with the high ceilings, massive windows and mirrors, personal tea kettle and cooler.. The architectural design of this hotel is amazing. Our room is equipped with a big walk in shower and seating. The king size bed and room alone is very spacious. The flat screen tv has cable equipped for english, filipino and internationals. It's only been an hour here but the service here is phenomenal. The location is perfect for malls and restaurants.. everything to explore is nearby

We had a great experience here. The service was exceptional. The staff made this really work with polite smiles and appropriate responses giving us the feeling that they truly cared about our experience. There was a private pool party scheduled for a few hours in the evening and we were offered an optional room away from the party noise before the party started. The bar staff were excellent and responsive to our needs, there was a DJ with 90s throwback music while we were there and a small dance floor. Being late for breakfast as always puts us in a little rush but the breakfast buffet hours were extended and we were assured that we should take our time and enjoy. American, Filipino, Chinese options with fruit and sweets to finish....and the coffee was a pleasant surprise with a moderately bold flavor.