christinebM7269DD
Google
This a truly unique place, and we were thankful to spend 5 nights here as a family.|This staff was extremely welcoming, friendly, and did everything possible to make our stay comfortable. We had our 2 year old with us, and they were super friendly to her and made an effort to say hello to her and help her at meals etc. There is a cute playground, cows/sheep within walking distance, and a pond for the little ones to explore. Although we had some rainy days, we kept busy in the "kindergarten" area playing with some of the toys and walking around the hotel. It's a great place to bring children! I believe in the winter they may offer some childcare options, but in summer they don't which was fine. |The room was very comfortable and large. Only small detail was some of the corners were a little dark and could use a bit more lighting in some of the corners. Also the blinds we were told were "electric" only were actually controlled with difficulty with a manual stick. Be aware, the hotel does have a lot of stairs, so if you have little ones, you will need to carry them around a lot. They had upgraded us to the "3rd floor" which meant taking an elevator, then walking up another 20 windy stairs to the room.|The outdoor pool is heated to a nice temperature and felt very comfortable despite the outdoor air temperature. The spa area is LOVELY and relaxing. |The hotel is well situated for hiking, riding the Gronergrat train line up or down to Zermatt to explore. The Gronergrat line comes frequently maybe every 30 minutes so you never have to wait long for a ride, be aware you need to buy a rail pass or tickets so this does add to the expense of staying at this hotel. |Both restaurants were very very good. We didn't feel we had to venture out too much because the quality was so good and the staff was so kind. |Overall, an amazing stay during which we greatly enjoyed our interactions with staff and the beautiful natural environment surrounding this hotel. We would like to come back!