Riffelalp Resort 2222 m

A heartfelt thank you to the entire team at Riffelalp for such a wonderful stay. From the moment we arrived, we felt genuinely welcomed. Every detail, from the friendly smiles at reception to the attentive and effortless service in the restaurant, made our time there unforgettable. You can truly feel that everyone loves what they do, and it creates such a special atmosphere. It was a joy and a privilege to stay with you, and I look forward to returning.||With warm regards,||Leyla Hoffmann

I cannot recommend this hotel enough. It was our favorite of our two week trip to Italy Germany and Switzerland. The accommodations and staff are excellent. We could not want for not. Anything that we could ask for they had (almond milk, oat milk, Coke Zero, water bottles for hiking, hiking poles) and were so knowledgeable. I did not want to leave and cannot wait to return and experience this mountain paradise in Winter ski season.

This a truly unique place, and we were thankful to spend 5 nights here as a family.|This staff was extremely welcoming, friendly, and did everything possible to make our stay comfortable. We had our 2 year old with us, and they were super friendly to her and made an effort to say hello to her and help her at meals etc. There is a cute playground, cows/sheep within walking distance, and a pond for the little ones to explore. Although we had some rainy days, we kept busy in the "kindergarten" area playing with some of the toys and walking around the hotel. It's a great place to bring children! I believe in the winter they may offer some childcare options, but in summer they don't which was fine. |The room was very comfortable and large. Only small detail was some of the corners were a little dark and could use a bit more lighting in some of the corners. Also the blinds we were told were "electric" only were actually controlled with difficulty with a manual stick. Be aware, the hotel does have a lot of stairs, so if you have little ones, you will need to carry them around a lot. They had upgraded us to the "3rd floor" which meant taking an elevator, then walking up another 20 windy stairs to the room.|The outdoor pool is heated to a nice temperature and felt very comfortable despite the outdoor air temperature. The spa area is LOVELY and relaxing. |The hotel is well situated for hiking, riding the Gronergrat train line up or down to Zermatt to explore. The Gronergrat line comes frequently maybe every 30 minutes so you never have to wait long for a ride, be aware you need to buy a rail pass or tickets so this does add to the expense of staying at this hotel. |Both restaurants were very very good. We didn't feel we had to venture out too much because the quality was so good and the staff was so kind. |Overall, an amazing stay during which we greatly enjoyed our interactions with staff and the beautiful natural environment surrounding this hotel. We would like to come back!

When our train up the mountain broke down we had the option to get off and hike to the nearest train station. We ended up at Riffelalp Resort while deciding if we would wait out the broken train or hike back down to town. The host greeted us with hospitality and coffees even though we were not hotel guests. He helped us find a hiking path and convinced us to go visit the Riffelsee Lake. We are so grateful for his kindness and willingness to help us. We hope to come back as guests next time we are in Zermatt. Thank you!

The days when I spent every moment with curiosity and joy have passed, but here at Hotel Riffelalp Resort, I assure you that you will rediscover that childlike excitement. This is the magic of Riffelalp Resort.||When you open the curtains in your room first thing in the morning, you will be greeted by the majestic Matterhorn, towering beyond the children's playground. It feels as if the Matterhorn is in right in my own backyard. During the day, after a three-hour walk, you can return to your suite and savor a glass of wine on the terrace overlooking the Matterhorn. After dinner, returning to the room, I discovered a paper-crafted Raffelalp red tram filled with my favorite Swiss chocolates—a delightful surprise. Every hour and every minute of the stay was a treasure.||The hotel itself exudes elegance, offering fine dining and impeccable service that satisfy even the most discerning adults. Yet, the journey to the hotel aboard the Riffelalp red tram, the wooden bear lamps, and furnitures adorned with bear carvings in the lobby, the fur-covered sheep stools spotted in the hallways, and the spacious, bright wood paneled suites accented with red cusions and bed cover awaken a long-lost childlike sense of fun and wonder.||This hotel is a testament to Switzerland’s mastery of hospitality, leaving you nodding in admiration. This is a must-stay place.

We stayed at Riffelalp for 5 nights in March to ski and experience the Swiss Alps. It was my first time in Switzerland and the Alps. We were going to ski 5 days and I wanted to enjoy ski-in/out, beautiful views, and a quiet resort. The Riffelalp Resort exceeded my expectations in all areas. ||The location is AMAZING—the views are breathtaking, and I loved that, given that it was springtime, there was still snow at Riffelalp (and not in the Village of Zermatt). ||We stayed in a Matterhorn Junior Suite. The best part was the view. STUNNING. The bed was comfortable, plenty of storage for clothes, a nice shower, and a wonderful balcony to enjoy the mountain landscape. ||The staff was superb! Their service was attentive, friendly, and very helpful. The concierge staff was instrumental in answering many of my questions weeks before arrival. They assisted me with hiring a guide/instructor (BTW - very pleased with Zermatters), they assisted me with dining reservations, train schedules, and much more. During our stay, they were always available and continued to help with whatever we needed. A special shout-out to Chandra and Martin who went above and beyond. Thank you!||No matter where we went, the staff was pleasant, professional and very helpful. They paid attention to all the details and didn't miss a thing.. even the small things. I particularly loved the evening bar staff. My first night, I went down to enjoy a scotch by the fire. They made sure to keep the fire crackling,  lit a candle at my table to enjoy, and brought me an unrequested, but certainly enjoyed, little plate of Swiss chocolates and almonds. It was such a pleasant way to end an evening. Let's just say I enjoyed multiple evenings this way, and the bar staff was great every time. ||The ski room is handy, and it was nice to have dryers built into the lockers for your boots, gloves, and helmets. We traveled with our boots and helmets, but rented skis and poles from the resort rental shop. This shop had us set up quickly and selected nice carving skis that we enjoyed all week. The room can get a little crowded at times, so try to pick an "unpopular" time. ||Riffelalp is a special place. If you have a chance to stay here, do! You won't regret it.

The resort feels like a dream. You are at the top of the world cushioned inside a cosy bubble where the hotel team make sure you are well taken care of at all times. From check in to departure the team ensured everything was seamless. I can’t wait to return at Christmas!

Riffelalp is always an extraordinary vacation experience, with gorgeous view to the Matterhorn, convenient ski-in/ski-out location and comfortable ambience. However, there are some opportunities not to become complacent:||1. Closing of restaurant Al Bosco on Friday evening|It is not customer friendly at all to close one of the 3 restaurants on Friday evening in high season. The concentration of guests in the main restaurant Alexandre is becoming far too high and creates a hectic and chaotic service scene. ||2. Continuously reduced menu choices in restaurant Alexandre|The selection of A-la-carte menu in the restaurant Alexandre has been continuously reduced over the several years we have been visiting Riffelalp. It is also became obvious that more and more buffet service evenings (4 out of 7 nights, appetizer buffet, tartar buffet, antipasto buffet, desert buffet) were offered which is not everyone's style. ||3. Quality and selection of Breakfast buffet|The selection and quality of the breakfast buffet is not 5* hotel compatible. There is limited choice of bread, no berries, very limited selection of cheese, etc available. It is certainly one of the biggest opportunity of Riffelalp to get back to par of 5* hotel breakfast buffets. ||4. Internet-Service|The coverage of Internet service in hotel rooms is insufficient. We lost constantly connection. Minor point, but easy to fix. ||On the other side, I would like to highlight the exceptional service attitude of the Riffelalp team. The service attitude especially of Guillaume and Katrin is outstanding. ||Hope this review is helpful to keep up the level of this luxury jewel in Zermatt / Switzerland.