Riffelalp Resort 2222 m

The stay at this hotel was nothing less than amazing. From the moment we arrived, Juan Carlos at the front desk was warm and inviting as well as informative about the resort and its amenities. The view of the Matterhorn from our balconies never got old. Anytime we entered the resort we were greeted with friendly staff. The housekeeping staff also deserve some recognition. We had our room serviced twice a day. I absolutely recommend this resort to anyone who enjoys quiet luxury.

The location of Riffelalp Resort is beautiful, and I want to acknowledge that the hotel staff were genuinely friendly, warm, and polite throughout our stay. Unfortunately, that is where the positives end. Housekeeping was terrible. The room was dirty on arrival and was not properly cleaned during the stay. Basic standards of cleanliness were simply not met, which is completely unacceptable for a hotel at this price point. The room itself was extremely small, dark, and wildly overpriced for what was offered. The bathroom was particularly shocking—poor quality, uncomfortable, and felt almost inhumane given the nightly rate. Overall, the room felt worn, poorly maintained, and far below what one would expect from a “luxury” mountain resort. Given the premium pricing, the lack of cleanliness, room quality, and overall value is indefensible. This hotel relies heavily on its location and reputation, but the actual guest experience does not justify the cost. I would not return unless there is a serious improvement in housekeeping standards and room quality.

A very special hotel where the hero is the Matterhorn. We were so well looked after in this beautiful hotel- stunk g location, comfy room with super cosy bed. Decor is antique ski lodge with quirky accents - modern photo art, collectibles, sheep, birds which add to its charm. The staff all very chatty and friendly, the spa is family friendly, food was terrific. We especially loved the Italian restaurant- the toblerone fondue was a highlight. Hiking routes from the hotel, also convenient to take train up to Gornergrat which is not to be missed

Having visited the hotel many times over the Summer months we were keen to try it over the Christmas and New Year period. The experience was as good if not better than we imagined with every detail taken care of and a very passionate and dedicated staff who go above and beyond to make each stay perfect. Thank you to Patricia, Renato, Stefan, Marvin, Chandra, Lucia, Gianfranco, and the whole team for making it heavenly and dreamlike. We can’t wait to come back in Summer and Winter.

What an amazing place. From the moment we arrived we were made to feel very special. The suite with the view of the Matterhorn was sublime. We got engaged 💍 on the balcony and it was perfect. Massage was wonderful and the view from the spa pool outside was to die for. The breakfast choice was plentiful and the food in the evenings at both restaurants was fantastic. We can't wait to return to celebrate many more special days with the team here. We loved it.

Our third visit to this gem of a hotel. Excellent food, room and outdoor spa with Matterhorn view.|Quality requires time and presence and we felt everyone there had that. We were greeted by name, with smiles and kind attentions. |We will be back!

This a truly unique place, and we were thankful to spend 5 nights here as a family.|This staff was extremely welcoming, friendly, and did everything possible to make our stay comfortable. We had our 2 year old with us, and they were super friendly to her and made an effort to say hello to her and help her at meals etc. There is a cute playground, cows/sheep within walking distance, and a pond for the little ones to explore. Although we had some rainy days, we kept busy in the "kindergarten" area playing with some of the toys and walking around the hotel. It's a great place to bring children! I believe in the winter they may offer some childcare options, but in summer they don't which was fine. |The room was very comfortable and large. Only small detail was some of the corners were a little dark and could use a bit more lighting in some of the corners. Also the blinds we were told were "electric" only were actually controlled with difficulty with a manual stick. Be aware, the hotel does have a lot of stairs, so if you have little ones, you will need to carry them around a lot. They had upgraded us to the "3rd floor" which meant taking an elevator, then walking up another 20 windy stairs to the room.|The outdoor pool is heated to a nice temperature and felt very comfortable despite the outdoor air temperature. The spa area is LOVELY and relaxing. |The hotel is well situated for hiking, riding the Gronergrat train line up or down to Zermatt to explore. The Gronergrat line comes frequently maybe every 30 minutes so you never have to wait long for a ride, be aware you need to buy a rail pass or tickets so this does add to the expense of staying at this hotel. |Both restaurants were very very good. We didn't feel we had to venture out too much because the quality was so good and the staff was so kind. |Overall, an amazing stay during which we greatly enjoyed our interactions with staff and the beautiful natural environment surrounding this hotel. We would like to come back!

This was our second visit to Riffelalp 2222 and we will return again. The service and location are exceptional. The views are stunning. The Al Nico restaurant is one of our favorites we ate at during our month in Switzerland. We highly recommend this hotel for a stay in Zermatt.

Beautiful room with Matterhorn view. Wonderful service and excellent location. Many hikes around. The Gotnegrat station is just 3 stations up. Not much tourist here. Quiet and tranquille.

Loved the apple streudel at the Rifflehaus area. Every morning after several ski runs, we'd pop in here and have the streudel with cappuccino - delish

Great service, great food. Pricey for their portions, but a seriously killer cappuccino, top beef carpaccio, and some of the best gelato I've had. It was a great stop on the way down the mountain