Rimon Place

We were beyond disappointed by our experience here. Based on the listing photos, we had booked a bright and spacious superior apartment with wooden trims, a modern bathroom with large walk-in shower, a large kitchen to prepare and eat meals, and nice common spaces for relaxing in. What we received didn’t even come close to this. Our group of six was split up, with four of us being housed in a totally different building 5 minutes walk away. Our apartment was dark, with low ceilings, non-functional elements in the kitchen (so we couldn’t even prepare coffee), small dated bathrooms, and much smaller bedrooms than pictured with our booking listing. The staff had cordoned off and tried to conceal from us a room that contained a serious water leak (hence why our group was split up). The room looked like a rubbish tip inside and had the windows open, presenting a security risk. But the worst part was trying to deal with this situation on our vacation and the reaction of the hotel. The receptionists were unapologetic and unwilling to assist us. The hotel manager completely refused to engage — hanging up the phone on both us and Booking.com when their Customer Service Team tried to intervene. To this day the hotel has refused to compensate us for the difference in price between the apartment we booked and received.

Clean and comfortable. Quiet piazza but overlooks a big canal. It’s not super fancy and the room and bathroom is small but it is fine if you’re going to be out all day. |Nice staff. We were able to stow luggage as needed. There is a common area where people leave books. There is a kosher breakfast and kosher restaurant available. Great value! Be sure to tour the Jewish ghetto of Venice as you’re staying in it!

We booked at Rimon Place but unfortunately ended up being put in an apartment a few hundred metres away which was of a very poor standard with none of the advertised features. No lift and a very steep narrow staircase. Apartment was poorly furnished and looked like some of inclusions were after thoughts or leftovers from another stay. All and all a very bad experience.

Stayed two nights here during my time in Venice. The service was good and they allowed to leave the luggage at the hotel until check in for free. Good thing about the hotel is that it is 10-15 minutes away walk from the train station. You will appreciate that when traveling to Venice as it is not easy to carry your bags through the island. It is a really quiet place and I got a nice vie of one the canals. The rooms are kind of old but functional.

My two sons and I stayed here this week. It was part of a while travel package, so I did not specifically pick this hotel. It is the only Kosher hotel in Venice, which is great if you are Jewish and looking for specific things to accommodate your religion. That being said, whether Jewish or not the hotel was very nice - clean, modernized rooms of large size and with all of the amenities you could want. The staff is extremely kind, helpful, and accommodating; they definitely go out of their way to make your stay as pleasant as possible. The location has both good and poor aspects to it - it is close to the train and bus stations, making luggage and travel time to and from very easy. It is in a quiet part of Venice, which is wonderful for relaxing at the end of the day without lots of noise or crowds. On the downside, it is a fairly far walk to the main Venice attractions (St. Marks Square, Doge's Palace, etc) However, there are water bus stations close by that will easily take you to any part of Venice you would like to visit. This is my 5th visit to Venice, and I would not hesitate to stay here again. Other than the distance from the main attractions the only negative thing i can say about the hotel is that if your reservation did not already include the breakfast (which was basic but tasted great) it is quite pricey at $20 per person per day. All in all i had a wonderful stay here and would recommend this hotel to others.

25-30 min walk from Piazza San Marco. While it gives you time to enjoy the shops and buildings, it's too far with the crowds and heat. Our room looked out on the canal which was nice. The bathroom was weird with the toilet so close to the shower stall that you had to squeeze by it and the very large sink. The shower stall's walls were movable so you were never sure if you got them aligned with the shower pan or closed. The main issue was the mold stains (stains because the mold isn't recent). When coupled with the dust bunnies under the bedside table, the old sock under the bed, and housecleaning failing to service our room when we left a late in the morning (and yes we asked her to return before she left the floor), there's ZERO chance I would recommend this hotel.

This hotel feels nice and safe as it's locked at night (and you're given a key). It's in the Jewish ghetto close to everything and the staff at the front desk (Hi Jordana!!) is sweet and caring. We did not choose to pay for the 20 Euro breakfast. The room is nice but small (like most rooms in Venice) and the bathroom doesn't have a lock. There's a minifridge and don't forget to pull the screen down so you don't get bitten up by mosquitos. The bed is nothing to write home about and we asked for and received extra pillows.

Absolutely zero customer service. One of my kids was pickpocketed, and his key was taken amongst other things. He was locked out of the hotel for an hour after calling the emergency number for the hotel numerous times. Once he called me and gained access, he obviously had no access to his room. We spent almost 3 hours calling the emergency numbers to no avail. I ended up sleeping on the floor That night. I was told to contact the owner regarding this situation, and they could not be bothered getting back to me. ||To add insult to injury, our flight home was canceled. We had to stay another night. They had the audacity to charge me $500 for the additional night. They originally quoted us $800 for one night. ||I will not be staying at this hotel again. If I could give it zero store, I would.