Tim M.
Google
If you’re looking for a luxury shopping experience, keep looking. Rinascente Milano is a chaotic mess disguised as a high-end department store. It feels more like a bazaar on discount day than a curated luxury destination. Flashy sales signs everywhere, but not a trace of real service.
Motivated staff? Non-existent. Actually, any staff at all would have been a surprise. I wandered through floors of confusion without being acknowledged once. No greeting, no assistance – nothing. You’d have better luck finding a mirage in the desert than an employee willing to help.
Whoever is running this place clearly missed the memo on how to deliver even basic customer service, let alone a premium experience. Maybe consider a different career – something far away from retail.
Luxury? More like laughable.