Mmm L.
Google
I rarely leave negative reviews, but my recent visit to the LV shop in Rinascente was truly shocking and far from what anyone would expect from a luxury brand.
From the moment I entered, there was no service at all. The staff appeared uninterested, unprofessional, and carried an attitude that made me feel like I was inconveniencing them just by being there.
The worst part, however, happened during payment. I specifically needed to select EUR as the currency on the POS machine because my credit card has very high markup fees when charged in another currency. While I was trying to choose the correct option, the staff suddenly and rudely pressed the “OK” button without my consent. When I told her I needed to choose the currency myself—since my card is multi-currency and the wrong choice could cost me over US$100+ in exchange lost for the EUR2000+ spending, she simply said, “It’s all the same.”
I explained that I’ve been using this card for years and on previous trips, and I know exactly how my bank charges me. The difference can easily be over USD 100 due to exchange rate and markup fees. Instead of helping, she told me to “contact my bank and ask them not to charge me.” That’s simply not how it works, and I told her so. I asked again if she could correct the currency selection, and she coldly replied it was already done and couldn’t be reversed.
I was completely speechless.
This is honestly the worst experience I’ve ever had at a luxury store—rude behavior, zero professionalism, and no respect for the customer.
If you expect proper service, transparency, and basic courtesy, I strongly advise thinking twice before visiting this location.