Ambassador58222
Google
Stayed at this resort for four nights, for which we spent over $1400. Definitely not worth it at even half that amount. When you pull up to a hotel and are greeted at the reception desk by a plexiglass partition between you and the reception attendant, the odds are pretty high you're in for a crappy experience. The property shows its age, though they seemed to have made upgrades in some of the rooms. The room we were given had a large dehumidifier, and we should have wondered why. We were given room #260 on the left side of property next to parking lot.|Our balcony door was broken and open allowing easy access for any outdoor mosquitoes to come in and feast on us. To their credit they did send maintenance to fix it by placing something to wedge the door so it would close. When I had asked to see if we could be moved elsewhere, I was immediately told that the property was completely full and they couldn't give us anything else.|The next day a family was checking in and we spied them going up and getting a room upstairs on the right side of the resort. The hotel, while busy, did not seem "fully booked". I also |noticed there was a certain |demographic in the better rooms |on the right side of property and on higher floors. Yes, pity to say but the Caucasian/or Caucasian-presenting guests were given better rooms and folks of color like myself were relegated to the second floor level on the parking lot side rooms. To make matters worse, we were directly above the laundry facilities area, so you could literally hear the machines when they would start and stop through the day as well as |parking lot activity, this might have been why the huge dehumidifier was there. After a change of front desk staff two days later, my Caucasian husband (without myself being present, as I was at check in) was immediately given a far more comfortable room on the left side of property, seemingly confirming my earlier suspicions about profiling.|We had done our research and knew it was not going to be a top-notch experience but to be racially profiled while on what was supposed to be a fun vacation was a bridge too far. To anyone thinking of staying here, there are better options nearby. Don't make the mistake of staying at this mediocre “resort”, especially at the exorbitant prices they have the audacity to charge.