Rio moment's

I booked the spa expecting a standard wellness experience, but it was disappointing. The pool water was clearly cold and uncomfortable, making it impossible to relax or stay in for more than a short time. I raised the issue on the spot and later requested a refund, but the staff insisted the pool was at the “correct temperature” without offering any measurement, verification, or alternative solution. The concern was dismissed rather than addressed. A spa should prioritise guest comfort and transparency. In this case, neither was delivered. I would not recommend the spa to anyone expecting a properly heated pool or professional handling of complaints.

A beautifull place with the most lovely, helpfull and kind personel. Even when there is a problem in the middle of the night there is always someone to help you out. And they do it with a warm caring smile.

Rio Moments is a wonderful retreat away from the city, surrounded by nature. The architecture is beautiful, and the pool is amazing. The staff are very attentive, kind, and welcoming. The dinners are delicious. I highly recommend it for anyone looking to rest and rejuvenate – it's a quiet, peaceful, and serene place.

Fantastic stay in this cozy, remote, peaceful and personal ‘home’ of a hotel. It felt more like a bed and breakfast with the personal style hosting. The pool was quiet and with an outstanding view as well as the outside dining area which we enjoyed. Great and tasty and simple meals with delicious wine served. Hopefully this place stays unique and remote and doesn’t get too exposed as it is PERFECT as it is. Great for couples or singles who want to enjoy the peace and beauty and the few families with older children who stayed fit in well with the peaceful and cozy vibe. Super area for amazing hiking, swimming and canoeing.

Location great, hotel perfect, staff extremely friendly. Our flight was delayed. We expected to arrive at the hotel by car between 10:30 PM and 11:00 PM. Actual time of arrival became 01:30 AM. The drive from the airport was easy, especially the first 40 km, then regional roads, winding but easy to drive. But then the last 3 km on the EM503, in the dark. Without navigation you think – I'll turn around. And when passing the small church you definitely wonder – where do I end up? But finally - after the umpteenth bend - we are there. Despite the late hour, Ana is patiently waiting for us. Welcomes us and takes all the time to help us unload and get settled. Compliments. In daylight you can fully enjoy the surroundings and (in nice weather) have breakfast on the balcony. And experience the small and winding roads in a different perspective. A great place to stay. We had room 00 with its own terrace. Most of the time perfect weather, only last couple of days distant wildfires blocked sunshine and you could smell it somewhat. Please note - this location is less suitable if you have problems walking, due to the sloping and uneven roads and paths. Lastly again compliments to the staf, especially Ana and Susanna.

My husband and I had the best stay at Rio Moment's. Ana and Susanna were especially kind and helpful with terrific attitudes and service! The rooms and the boutique hotel were beautiful. The grounds include a serene and lovely pool area. There is a small river and beach accessed by an easy trail. The location is secluded and reached by narrow roads which discourage traveling in the dark. Fortunately, breakfast is included and they serve a very affordable four course meal with wine. Don't miss the second longest pedestrian suspension bridge in the world. It was an exciting experience crossing the gorge high above the river below. You will be happy you stayed at Rio Moment's. We hope to come back! Anna and Tom, San Diego,CA

The hotel has great common areas and a fantastic location.||However, unfortunatly I stayed in a kind of corridor almost with no windows that the hotel calls a room. Furthermore, the so called room was just above a boiler or heating system that would turn on and off every 5 minutes (it was room number 9, clearly the worst room I ever saw in a hotel).||Completely impossible to sleep.||It is a shame that the bad quality of the room affected so much what could have been a great experience. Clearly, a experience not to repeat ever.

Excellent place to stay, the staff were incredibly kind and welcoming, the place is beautiful with stunning views and great decor and the infinity pool is refreshing on a summers day and overall this felt like a tranquil place. Super clean and great dinner available with a rotating menu. There are a fair few rooms here but even when fully occupied it often felt like we had the place to ourselves as things were well spread out. Loved it here!