Jada P.
Yelp
When we arrived to buy our tickets, the woman at the counter was very short with us and showed very poor customer service. Before we could even ask any questions, she said, "You know we close in an hour, right?" -- not in a helpful or friendly way, but very dismissively.
While we were checking out, a woman from a school field trip politely asked where she could walk through, since she had gotten separated from her group. The employee responded rudely with "What?!" -- as if the question was a huge inconvenience -- demanded the woman's name and school. After she walked through, the lady rolled her eyes and huffed loudly. I know that the parent didn't see it but we did. Being mean isn't cute :) It was obvious she was part of the school group, and she was just trying to catch up with her child, who had already gone ahead.
After touring the exhibits, we went to look around the gift shop, and the staff there kept loudly yelling that they were closing soon. (We still had 10 minutes left.) One of the employees even approached another group tapped on their shoulder and said, "Hey, y'all know we close in 10 minutes," in a very impatient, annoyed tone.
I've worked in customer service for 8 years, and I have never worked anywhere where it was acceptable to rush people out or make it so obvious that you hate your job. The only kind, patient employee we encountered was the man leading the tour for the students -- he seemed wonderful.
Kindness and patience go a long way, especially when you are working with a lot of kids and families. If the staff doesn't want to work with the public, especially children, then they should probably find a different job. It really hurt the experience for us. Also if they are so upset at us for coming in an hour before closing, maybe stop selling tickets at a certain time so customers don't feel like an inconvenience after paying to be there.