Evangelene G.
Yelp
We decided to make a last minute trip since I had a day off and it was our anniversary weekend. We scored Cabin 14 at the last minute and decided to go for it.
If you are not into rustic (i.e., no WiFi, no hair dryer, no TV, then this is not for you). The only WiFi signal is at the general store. In fact, Big Sur has no cell service!
First impressions are everything. My husband called and whoever answered kept him on hold, then was a bit rude over the phone as if they were being inconvenienced. We let that roll because we did call on a weekend and they were probably busy, short staffed, etc.
However, the day of our arrival, we got there at 3:25 pm (check in is at 3:30 pm), and were told we had to wait 4 minutes outside before we could check in - It was the tone in which we were told that rubbed us the wrong way. By the time 3:30 pm passed, there was a line in the store waiting to check in. I'm sure there are other ways to be courteous and tell someone politely, but that wasn't their approach. Why not, check people in but advise them they CANNOT go to their cabin until 3:30 pm? First impressions interacting with the staff did not go well and they don't care. We observed that everyone working there looked like they did everything, but the way we were treated seemed like it was OUR fault that we were there. We got the impression that they did not seem happy to be there or help us. If they are being treated poorly by their management, that attitude is being passed on to the customer. It felt like they had a lot of resentment towards the guests who are willing to pay to stay there.
Due to COVID-19, there is no housekeeping. Also, if you don't put away your dishes, you will be charged $25. I'm okay with no housekeeping during my stay, but with my OCD tendencies, please leave some cleaning supplies (i.e., broom, wipes, cleaning solution, extra sponge), so I can pick up after myself. The only cleaning supplies we were provided with was a new sponge and dish soap. Note to self: Bring cleaning supplies.
We were in Cabin 14 for one night. The room had the basic necessities and perfect for two people. I liked that it had a separate bedroom and a kitchen. The bathroom had a door that leads to the deck (odd, but we did sat there and watched two deers approach). The kitchen had the basics and mismatched utensils. We shared a butcher knife to cut our steak because the paring knife was dull. Our cabin was provided with
a small/large frying pan and a 2 qt. pan. We learned to improvise. Note to self (again): You might want to bring an extra cutlery set and a dish towel. The only kitchen dish provided was a white hand towel.
Since our cabin was on the hillside, we crossed the road to check out the river where they have more cabins. Personally, I would prefer to stay on this site of the road, for the peace and quiet away from the highway traffic, but also to be near the water. We plopped our beach chairs in the river and just hung out and relaxed.
You are provided with a bundle of wood, so we took full advantage of the fire pit and had a nice time.
Here is the reason why I cannot recommend Cabin 14 - The shower! Whoever installed it, installed the shower head too high that when I got in, the water hit my head and the shower head CANNOT be adjusted. The shower stall is very small, so I couldn't get away from it. Imagine getting hit in the face with water. The top half of my body was clean, but that's about it. I guess that's why they left a lot of wash cloths in the bathroom? My husband is 6'0, and even he had a problem moving around in there as well. It's kind of funny and we laughed it off for one night, but had it been a little longer, the joke would get old fast.
We love Big Sur and it's our first time staying overnight, but there are other places we are willing to check out. If we decide to go back, we might try for a river view cabin.