Katie G.
Yelp
We went in to celebrate my husbands birthday... and what a weird experience. We had a 6:45 reservation and got seated right away. And then we waited... for about 10 minutes to get our drink order taken, another 10 to get our drinks (tonic water with lime and a glass of wine). You could tell things were hectic for wait staff and the kitchen but we are patient so didn't get to upset at that point. We ordered our food after drinks were delivered (caprese salad, Caesar salad, gnocchi and another pasta dish- what my husband ordered isn't want he actually received). Then we waited for 45 minutes. Our waitress kept coming back and apologizing for the wait. At 45 minutes in she came to our table and asked what she could do to make it right with the wait time (we still hadn't gotten our food). We were very polite and just asked for a timeframe on when we might be getting food- she said 12 minutes and told me she'd bring a complimentary glass of wine because of the wait. Another 20 minutes go by (officially at 1 hour with no salads or entree)- both our drinks have been empty for sometime now... she comes by again to apologize for the wait. I asked if we could at least get our salads? She responded "oh my gosh, I thought they'd been brought out already?!"
At this point, we were ready to walk out, but she came back again and said "your meal will be comped" and was extremely apologetic, and then brought out my husbands Caesar salad (but not mine). About 5 minutes later (1.5 hours into this debacle), our main dishes come, and then my caprese salad arrives. Now, the food was actually good and we enjoyed it once we had it, but the wait, and not getting our salads before was crummy.
We finish eating (still no drink refills, wine she was bringing never showed up), she comes to grab our plates and says she will bring our bill. I was surprised but thought "okay, maybe we'll pay for our drinks?". We weren't expecting a free meal, but when the waitress says "I'm so sorry for the wait, I'm comping your meal" you assume it meals the meal... bill arrives and she had 2 caprese salads and had just removed the cost for my entree.... So we still had a bill for $70 (after I told her she needed to take 1 caprese off because we only had 1).
We paid the bill (I wasn't going to make it weird) and walked out. The food was good when we finally got it, but the service was atrocious and weird. Wouldn't recommend.