Anna U.
Google
A few days ago, I stopped by to ask whether I could use the restroom. In reality, it was for my 3-year-old child. My daughter stayed outside the restaurant the entire time, while I stood at the entrance.
A kitchen employee heard my question and simply pretended I did not exist. I stood there, confused and ignored, until a waiter finally approached me. I asked again and was told that the restroom is for restaurant guests only. At that moment, there were zero guests inside.
Yes, the restaurant does not owe me access to the restroom. However, I would have gladly paid for this service if that option had been offered—instead of being silently dismissed and pointed toward the door.
We were also hungry, and my daughter and I would absolutely have eaten there. After this kind of treatment, staying was not an option.
Reading previous reviews and the restaurant’s responses to other guests, it is clear that your team struggles to accept basic feedback and use it to improve. Responding in this way leads to discrimination—against men and women who cannot have children, who choose not to, or are not ready to; against people with medical conditions, such as men after surgery or women who have recently given birth and may experience incontinence.
Are such people expected to enter with a baby in their arms or medical documentation just to avoid humiliation over a basic human need?
This approach is also disturbingly objectifying toward children—as if a child were some kind of “pass” to access a toilet. Over a restroom. Seriously.
In the 21st century, this attitude feels outdated and frankly unpleasant. I do not recommend this restaurant or its team.
Respectfully,
Dr. Umanska
