Ahmed Chowdhury
Google
Delicious Food. Lovley Atmosphere even though my experience was ruined. Questionable service and amenities.
I have mixed feelings about this restaurant. I took my wife here for a wedding anniversary dinner. I chose this place because it was one of the only Halal options for a sit down meal in Venice.
The food was delicious, sorry I forgot all the dish names. We ordered fried diced potato starter dish, some meat dish cooked in Aubergine served with rice and a mixed grill platter for one. The meat/aubergine/rice dish definitely stole the show, it was exceptionally tasty, so tasty that I now need to learn how to cook this. The Salad that accompanied the mixed grill was also amazing. One of the best salads I've ever had! Presentation was really good too. I couldn't give the food 5* because I was pretty disappointed with the size of the mixed grill. 3 tiny skewers of meat, this felt more like a child's portion for 22 Euros, I did feel a bit cheated there.
The decor was lovely and with the Arab music it had a lovely ambience until it was spoiled by an alarm from the till receipt roll running out. This alarm continued for a full 5+ minutes while I witnessed staff run out of the restaurant who returned with the replacement stationary supplies. I felt I was getting a headache after having to endure that terrible alarm, it certainly spoiled my experience. I believe that this issue was also the initial cause of the slow service and could have been avoided with better preparation of having a spare till roll at hand. The toilets were not lit properly and full of mosquitos. Maybe it's normal in Italy, but there was no toilet seat either. I would certainly expect to see one in a sit down restaurant charging these prices.
The service was slow, a couple were finalising their bill before we ordered and another 2 ladies ordered on a table outside while we were halfway through eating, So it wasn't particularly busy at the time, but it still didn't't feel very hospitable. After paying, the waitress struggled to understand if the bill was paid or not because the receipt confirmed my home currency as well the amount in Euros. We had to wait for her to call somebody to confirm that the full amount was paid. I wouldn't normally mind waiting for this but as we were about to miss the last tram out of Venice and the restaurant is a good half an hour walk to the station, it gave us unnecessary stress and because the slow service and this additional delay we had to run just after eating a meal to catch the last transport for the night. It was completely unnecessary as the receipt confirmed payment in both currencies.
To conclude, I did enjoy my meal but it was far from a good experience. I hope the restaurant can fix these issues and it certainly has the potential to be one of the best restaurants in Venice.