Emilia V.
Google
The restaurant is located in a great spot, right in the center of Cefalù, with a wonderful view of the sunset. The menu looks well-curated and balanced. Unfortunately, the service does not live up to the restaurant’s ambitions at all.
Upon entering, there was only one other table occupied in the entire restaurant. We were greeted by an extremely arrogant and condescending waiter named Fabricio, who took our order with clear mockery. When we kindly asked if they could slightly open a window so we could enjoy the sunset, he responded with the same mocking tone, saying they were expecting a storm and that’s why it couldn’t be opened.
The octopus was incredibly tough. When we tried to make a complaint, they started explaining that it had just been taken from the sea and that this was its typical taste. However, we’ve had octopus many times before-Italy, Portugal, Greece, Spain and it was clear that the issue was simply poor preparation.
The pasta – Pasta alla Norma – was incredibly delicious. However, the first portion had a hair in it, so we had to send it back. The owner personally apologized and changed our waiter. From that point on, we were served by Martina, who was extremely kind, cheerful, and polite – a complete contrast to the rude behavior of the previous waiter. On the contrary, she apologized and genuinely tried to make things right.
By the end of the evening, in the relatively large restaurant, there was only one other occupied table besides ours, and there were three staff members present. The quality of service did not match the restaurant’s ambitions in any way. Once again, I want to highlight that Martina did a wonderful job – she was very kind and attentive.
However, Fabrizio seriously undermines the reputation of this establishment, if the owner want to have happy customers- he needs to put attention on the personal.
(P.s. for the octopus we have been “reimbursed”- which was funny. Portion costs 18E and they discounted at 12e. If you do smth like this- better provide dessert, or wine or anything- not just “removing” the profit on it)