Rite Aid

Just stopped in to pick up an RX that was confirmed to be filled and waiting for pick up. Was 6th in line. 30 minutes later, I was 4th in line. 2 registers open. I’m not a business person, but tell me why they wouldn’t have 1 register as a fast track lane for those just picking up. Make it make sense. There were 12 people behind me in line when I walked out. Do better.

Waitted over 24 hours for the meds and still not ready. Have to wait and go around there parking area bc they said they just got it in. I COULD BELIEVE IT BUT THE LADY HAD THE MEDS IN HER HAND AND IM WAITTING THROU THE DRIVE THROU. HOW HARD IT IS TO PUT A LABEL ON MEDS???? GOT TO THE DRIVE THROU WINDOW AT 320 NOW IT 345 AND STILL WAITTING. WHATS THE POINT OF MEDS PICK UP when thet dont do it. Aggrivated stressed out Parent!!!! YEPPY i just got a text saying meds ready but cant do anything bc im stuck in thr drive thru of walgreens AND A phone call at 350. WALGREEN u suck!!!

Was told shortly after 9AM that my prescription would be filled in about an hour. Six hours later with no contact, I try to call the store, stay on hold for 45 minutes with no answer. When I drove down to the store two cashiers are hanging out behind the counter talking, and the pharmacy only has two customers waiting with four people behind the counter. I’m then informed that one of my prescriptions cannot be filled until tomorrow and that the other one would be ready in a few minutes. A few minutes later I’m told the pharmacist is taking their 30 minute lunch break, after being notified I’ve been waiting six hours and now I have to wait longer.

I never complain and am usually very understanding but the experience I had with this pharmacy was unacceptable. The women working back there are extremely rude for no good reason. I went in to get my Covid vaccine and was told the lady at the front told me she had to ask the manager, so I went and sat down to wait. Then a different woman comes and asks for my name. She asked if I checked in and I informed her that I was waiting to be directed and was told someone was getting the manager. She then said “no you have to check in” very rudely. and I said I didn’t know I was told to wait and she then said “no you weren’t” as she stormed off and rolled her eyes. I was caught off guard as I was not expecting to be treated like absolute garbage by these employees. The room where they administer the vaccines is disorganized and messy. They did seem busy and I am understanding to a point. However, the way I was treated was unacceptable. I hope they do better or get some better employees.

Yesterday I came in to drop of my prescription. There wasn’t a wait and I was taken care of promptly. The first person that assisted me was courteous. The cashier said that my order will be ready in 20 minutes. That is not very long so I decided to wait. I returned to the counter to see if my order was ready. There was a new person at the register this time. She said that my order would be ready in an hour. I said ok and waited an additional hour. I returned to the counter then she same person tells me that I will have to come back at six in the evening. I declined and said I will return the next day. Today after a full 24 hours later my order is still not ready. I asked why the cashier said that my insurance system was not working. I asked was it working yesterday she replied that she has no idea when the system works. She said wait 10 minutes. What in the world is happening around me. I watched at least 10 people come and go with their prescriptions. I didn’t receive my prescription. I left because there are some serious issues at the location. The service is lackluster and not efficient at all. I do not believe that this is because of the pandemic or any other silly explanation that may be used. There wasn’t an attempt to remedy the situation. Thanks for wasting customers time.

There are several issues I have had with this walgreens location . Aside from the extremely inconvenient hours that make it almost impossible to pick up any medications if you work a job during the week, the unprofessionalism and lack of communication is what brought me to write this review. After several attempts to refill my daughters medication over the phone I went there in person as soon as they opened where i was told they had it in stock and will text me when it was ready to get picked up. I specifically gave them my number again to make sure id get notified. 2 days later I still have no message. I try calling and was put on hold for 35 minutes before I decide to hangup and try the automated system to check the status. I type my phone number in and its not found! Again I drive to the pharmacy where they tell me nothing was put in the system ! Then they tell me that medication isnt there at all and it is on backorder. My daughter has been waiting 3 days for this medication. I was told it was there a few days ago & if it was on backorder I should have been notified so i could make other arrangements but i wasnt notified either way!To top it all off the woman in the drivethru was very rude & unapologetic about the countless “miscommunications” that had occurred. I will not be going to walgreens again in the future.

Worst pharmacy ever! I waited over an hour to be told to come back in another hour. Came back in an hour to be told to come back in another hour. Came back in an hour to be told to come back in another 45 mins. This time waited 2 hours, came back and was told to come back in another hours. It’s 7pm, rx was called in at 10am! I was told to come back again and this time I am just going to wait in store to ensure it’s being worked on. Worst service ever. I am a pharmacy technician and I would NEVER do this to my customers. Unfortunately my pharmacy does not take my insurance, but after today I would rather pay the hundreds of dollars in rx than deal with this store again. Please do better Walgreens!

Very disappointed in this pharmacy and I will not be returning. I was overcharged by $40 dollars for a prescription my husband picked up for me because the pharmacy worker did not take the new coupon code for my prescription. I was using the Singlecare app, which I have used there repeatedly. I was also not allowed to speak with management as requested. The customer service here has declined and my pharmacy needs will be fulfilled in the future with another pharmacy chain...Take the overcharge as your last dollars from me, ever...