River City Casino Hotel

I had a horrible experience as I stayed here many times without any issues and quite frankly staff is kind and I enjoy staying at River city. However in this occasion I had reserved for 2 nights for Sunday and Monday. They provided me with a corner room which I was not too fond of and checked in Sunday night without even using it. Monday I came back and spoke with the receptionist to inquire if they have rooms available and was told yes. Great! I requested to change room and was told by another receptionist he will have to check with the supervisor and I said sure I’ll wait. 2-3 minutes later he came back and said they cannot accommodate my request. I asked to speak to the supervisor Kim and when she came out and told me they had no room available. I was like wait I just confirmed with the receptionist they do have rooms and why can’t I change? She simply said we are full and that’s for other guest to check in! My mind was blowing away when she told me that after I confirmed they had rooms available. Then after a few minutes later after back she simply told me because she said “NO” and she walked back to her office. I stayed calm but felt so disrespected and advised the receptionist I’ll be leaving a review and complaint. I checked out without even utilizing the room at all! 5 minutes later after I left the property she called me advising me they have a room available and can switch me into it. At that time it was to late to play nice with me.

Not our first visit but our first in a patio room. The patio, being the reason we booked this particular room, was dirty with cobwebs, weeds and an ashtray full of stinky butts! We do not smoke. However we emptied it and wipe down the chairs and tried to enjoy what we could. The bed needs a new mattress yesterday! I almost rolled out there was such an indentation where you sit to get in. However the room was overall clean, large, air worked great, mini fridge and makeup mirror I appreciated, and the room was well stocked! While I did not bring up anything at the time of our visit, felt it was nothing that could be rectified immediately, I did feel it should be noted. Being make the best of it kind of guests, we still had a good time and probably would stay again with fingers crossed for a better experience! Also CeCe at the front desk was friendly, professional and very helpful!

On 6/1/25 -12 noon. The last 2 times we have been here have been a issue checking in! We keep encountering the young new girl with the man with glasses. Both times we have encountered her, it takes 30 minutes or more to check us in! The last time they charged our car twice. Our cards have a alert on them for security so it declined it when they tried to run again. With it being the weekend we had no choice but to do our business card. They were joined by a so called manager named Kelly. We asked could they waive the resort fee as I didnt want this charge on my business card. So, im wondering how can you inconvience your clientele and litterally can't wave a $14 charge? I asked for Kelly's managers info and she did not want to supply it! If your hotel and casino is showing a decline in business its because of your untrained, unprofessional staff. I dont like doing bad reviews but this is the same girl weeks apart, she should be trained by now. By the way, when we went outside to decide what we wanted to do we walked up on all 3 of them talking about us! Wasnt surprised as we have seen numerous customers have issues while checking in. We did nothing wrong here, stop pointing fingers, get trained and work professionally as a team! The customer is not your enemy you are your own! We as customers keep you in business. We would never run our business as you do. We are high rollers and aren't interested in your player cards that dont work in the machines anyways! All that most of us ask is do the right thing! Hopefully you can as a team learn on how to run your business and not just run amuck and talk about people when they aren't present! Save your blanket apology paragraph as now that im reading the reviews you apologize alot!

Rooms are great. Reasonable, clean, spacious. Little things like solid core doors make it very quiet! Very well appointed room. Restaurants are varied and very tasty. Some are open to 2am.

I was shocked how nice overall how great the River City Casino was. Room was reasonably priced, clean, and very spacious. Casino and Hotel were very luxurious. You could find some decent Blackjack games, but had to look. They have a Double Deck Shoe Delt table, where the dealer hits a Soft 17, that has good odds. Look out for a 6 to 5 lower stakes game, that's mixed into the pits. They had a Crapless Craps table open that has poorer odds than conventional Craps Table. Hard to judge how good the slots are, however you could find some Video Poker with reasonable pay tables. The overall casino floor is laid out well, with plenty of room.

We stayed 2 nights! On the first night we called down to the front desk to let them know the air conditioner was making noise. They assured us someone would be up to fix it. We left the hotel for a little while came back an no one had been up. We understand they get busy. That night brought lack of sleep due to the noises of the air conditioner! The 2nd night stay this is why I’m not so happy! We went to the front desk to ask about it, the gentleman at the front desk advised us there was no order put into have someone come to our room the previous day! They assured us they would send someone right up, again we left the hotel to site see an attend a concert. We get back super late an see someone had been in our room due to the chair being moved but the air conditioner was still making noise, so here’s to our 2nd night exhausted with lack of sleep. When we go to check out this morning the lady at the front desk acted as she didn’t even care that there was an issue! If it wasn’t for the lack of caring about our request to have something fixed that was the hotels issue we would be leaving a 5 star review! Everything else was great!

Most luxurious rooms I’ve ever gotten. Tv build into bathroom mirror. Shower was AMAZING, almost didn’t want to spend time at the casino and stay in the room. Casino-eh not the loosest slots/games but you can definitely win some at least.

I want to start by saying I absolutely love River City's vibe, layout, and staff. Dealers are solid, usually not too hard to find a seat at any table game and there's a good casino atmosphere that keeps you coming back. Good energy overall. The complete downside that almost ruins the whole experience: they charge for drinks while you're actively gambling regardless if its tables or slots. I won't sit here and lie, I'm not some high roller throwing around $1,000 hands, but I regularly play $50+ blackjack and often higher than that when I'm on a run. Whether I'm winning or losing, I'm giving them plenty of action - easily $500-1k+ in a session. At that level of play, I should be able to get at LEAST 1 or a few beers comped on the house without question. That's basic casino hospitality. Instead, cocktail waitresses that do rounds on the tables (who honestly barely ever come in the first place,) offer drinks and don't mention they're not free, then charge you when they come back with your drink. I've had sessions here where I've already lost $500 at their blackjack table, having someone ask me to pay $6.25 for a drink while I'm still actively playing is honestly insulting. Every other casino I've been to understands that if you're feeding money into their games, drinks are part of the experience - not an additional profit center. I thought this was general practice at casinos. Nickel-and-diming for drinks just feels cheap and short-sighted. It's the one major negative that keeps this from being a 4 or 5-star experience, but the other positives slightly outweigh this frustrating policy. Fix the drink situation and River City would be a top-tier spot.

I'm not a gambled, I don't do room service or things like spas or pools first off. The only reason I stay at casino hotels if for the nice ambiance and nice rooms. I like the fact that the casino hotels have restaurants and bars which are usually pretty good and have fresh cooked food with good cocktails. This place is on the Mississippi and I had a 7th floor room overlooking the Mississippi River. The front staff was very friendly and helpful when I grabber my gas card off the table in my room next to the room key and with a few questions gave me a new room card. The place is elegant and grand with high ceilings and beautiful hard surfaces with beautiful woods in the restaurants. My room was clean and nice with a glass walk in shower that had a rain shower set up with two shower heads. The tv was cleverly disguised in a nice frame like art on the wall in the bed room. The bathroom had a tv in the mirror with a sliding barn door which was cool. No signs of bed bugs and a nice comfortable room. I had no issues on my visit at all.

We came to this venue for a wedding. We thought the space and food was really good. We did spend $20 at the casino and lost but that was for pure entertainment. The rooms were nice. We had difficulty figuring out how to turn on the shower. We asked at the front desk and apparently many people do. You just pull the knob straight out, even though the diagram looks like down! Once figured out the shower was great.

We're passing through. My husband drives a hotshot truck and River City has truck parking in the front, behind the general parking lot near an overpass. We were hungry; they had 3 restaurants open around 8:30pm. A noodle place, Italian and Beerhouse. We had Beerhouse - my salad was really good. My husband enjoyed the roasted chicken. Staff was very friendly. A rolling power/electric tray brought our food (so cool)! We're not into slots so, no opinion there. It was clean and spacious. Normal smokey aroma. Oh, the staff member at the casino entrance was VERY attentive. Checking inside suitcases and bags for people going to the hotel. He asked for all the details on our truck (name/tag/color/etc.). Our short visit was pleasant.

This is my favorite place to stay whenever I am visiting Saint Louis. The hotel room is spacious and clean. Plenty of parking spots. There are also a few good restaurant to eat too. Asian Noodles is my favorite restaurant. Burger Brother is perfect after a long night of drinking and gambling. I want to give a shoutout to Mike, hotel receptionist, for taking extra care of us tonight. We weren't happy with the first room he gave us. The 2nd floor used to be the smoking floor. The smell is still lingering around. I am not a smoker so it bothered me a lot. I called Mike to request a different room on another floor. He was able to get me a much better room within a second. Very accommodating. Thank you, Mike! Also, Tu Nguyen is the best casino host in town. Always so friendly and helpful. She always makes sure we have the best time whenever we are here. Absolutely the best! Thank you River City for hiring the best people. We love it here!

Overall, a nice hotel the only thing lacking is service personnel, a spa, and any sign of room service. It's a no-frills hotel about 2 to 3 stars it's clean. It contains a casino, but it is quite a distance from anything I had to leave twice to go eat breakfast.

I try to stay positive with my reviews. The experience today was odd. I asked pre-drink if the bar had mint for a mojito. I was told yes. Mojitos are NOT made with peppermint!!! It didn't ruin our family time. Food was good but pricey.

It's nice after a long day of traveling and weather to have a nice bottle of #tito waiting for you now to win some money

Just left this place and not sure I'll be back. Not because of rarely winning, but because lack of humanity. As we were exiting, an elderly gentleman was sitting on a bench in the lobby and a crowd was gathering observing him as it was difficult to tell if he was asleep or expired. I walked over to a guest desk handing out free booze and asked for assistance. I was met with attitude telling me "we know, we radioed for someone. " I asked if anyone had even got up off their chair to check if the man had a pulse and she snapped back "no".. but we know. You know WHAT exactly? That giving away that booze is more important than seeing if one of your patrons is alive? I walked back over and by this time, another patron shook him and he awoke. A security guard walked up, explaining they'd radioed him, but he was on the other side of the casino. I voiced my frustration at the lack of concern by the others and he said it doesn't surprise him, they call him for everything. This wasn't a fight or a disturbance. This was a human being. A living, breathing (thank God) human being. And NO ONE CARED... ...

This casino has a lot of great things going for it. Secluded location, beautiful interior, reasonably priced food/drinks and a diverse selection of machines/games. We walked in and grabbed a burger and a few mixed drinks. Mixed drinks throughout the establishment were only $7.50. Loyalty program is great if you sign up and take the steps required. Legit an easy $40 to gamble with. Between the free play and another $20 we put in, we had about 4 hours of fun and turned that into over $200. Service definitely could have been better but the casino was pretty busy and staffing seemed a bit light. But overall, a great time. This was my 2nd time there in a year and I'll definitely be back for a 3rd.

This is a fun casino in the STL area and I am glad I finally went for a visit after living her for more than 10 years! I don't know what took me so long! Upon arriving, we went to the bar and grabbed a drink and then wandered around the floor of the casino looking for some fun games to play. I am not a table person, so I was really glad to see so many slots! I know they are never going to pay me big money and that they are really just a way to suck my time and money away, but it's okay to play them every once in a while. I think it's cool that they have a non-smoking section and a smoking section, nut honestly, the whole place smelled like smoke to me so it didn't really matter. We interacted with a few employees while walking around and they were all friendly and offered assistance when we asked. Overall, this is a good casino to come visit. I didn't wander to see many of the restaurants and/or shops, just stayed in the casino for a bit. It was a fun night!

I wanted to try this casino for awhile but I'm never in this area. Decided to give it a try. Very nice clean spacious building. I love the lighting and I love the smoke free area it offers. Had a variety of slot machines and tables. I didn't win the jackpot like I hoped but I enjoyed my company and the free soft drinks. Parking was available and not to far from the building.

My husband & I love this casino....we've been here numerous times over the past 2 months or so. Usually the service, all around, is great but last evening was terrible. We were there all day....about 10 hrs or so...played slots and tables (black jack). We spoke to 3 pit bosses about some food comps for playing all day and were told we would be taken care of...that did not happen at all. So one mishap, no huge deal...they were get busy last evening. We asked for our spots to be saved on the black jack table to visit the bathroom, get more money, order food... keep in mind we returned before 5 min each time and this was through the course of many hours. We stepped away with the assurance from the dealer our seats would be there. When came back approx 10 min later, the table had all new players including our chairs. If the casino can't take care of good customers what do they end up with?!?! We'll be at Ameristar today! So sad since this "WAS" our favorite casino. Very disappointed!

Our first time through St Louis on a road trip from New York. I found a great deal at, what seemed like, a nice casino. Upon arrival the grounds were clean and well kept, a good start (as the surrounding neighborhood is a little older). We entered through the hotel entrance and was pleasantly surprised by the upscale decor and ambiance. Hotel staff were very friendly and helpful. We found our room and SURPRISE! Wow, beautiful, larger than a regular hotel room nicely appointed. Large "rain head" shower, separate toilet. Very surprised at the level of detail that went into the planning. So showered, dressed and down to dinner. Unfortunately, the Italian place was closed. Didn't want another burger, so Asian it was. The Asian restaurant was... "dated", like someone to forgot to Refurb the place when they did the rest of the casino. The staff were less then friendly. Almost cold. Service was adequate. She took or order and brought our food and the check. Food was served in to-go containers (left over COVID restrictions?) With no extra plates or cutlery. I will admit, the food was really good!! And a good value. Now on to the casino. I live in Tulsa, OK, with two very nice, very large Indian casinos, so there's basis for this review. The place was dirty. Just straight up dirty. Plastic bags and empty water bottles stuffed between machines, when I could find an ash tray, it was filled with butts and ash (and I mean full!). Half the machines either wouldn't accept the pay slip, cash or the players card. And the buttons and touch screens on the machines were sticky!!! I actually got up and went to the bathroom after one machine! Disgusting!!! So there the good, the bad and the ugly side of River City Casino. If you stay, go to the steak house, go to the bar then go to bed. Stay away from the casino!

We have been staying at this casino for several years, when we come out this way to visit with family. They have a nice variety of restaurants and I love their bakery! The giveaways are always a plus and we enjoy the casino! The rooms are comfortable and spacious! The front desk makes you feel welcomed, which is always a plus!

Ignorant and disrespectful doorman and doorman supervisor. They refused our entry to the casino because they did not go to school long enough to learn that Puerto Ricans are US citizens. That should be basic training for a position like that, let alone common knowledge from any average American. They failed as both.

In normal circumstances we probably wouldn't have stayed here, only because we have kids and a casino is not the first place we would think to stay. Long story short we ended up with one night and two rooms for our large family. From the time we walked in, to the time we left we felt so welcome and taken care of. The staff were so kind and helpful, and the rooms were immaculately clean and comfortable. We had dinner at the Beer House, where the kids had wings and pizza that they LOVED. My husband and I tried their pulled pork and chicken cesar salad, both absolutely delicious! I can not express how much we enjoyed our short stay and will definitely be going back!

Hotel staff was nice & friendly. We arrived super early. She was able to check us in .

First off, let me say that we are not gamblers at all; we were there for a concert in the event center. So this review is not about the gaming. This is a large facility with plenty of parking. Since we were unfamiliar with the layout, we entered through the casino entrance and had to walk through stinky smokey haze to get to the hotel with the event center. Casino was packed, as well as the restaurants. We got there about 6 pm for 8 pm show, thinking we would have time for dinner. Wait time at the restaurants was going to be at least an hour. No problem, got some yummy burgers and fries at a walk up burger stand. The event center was nice sized, seats about a 1000. OK to bring beverages inside, with bars at the entrance and inside the auditorium. Spacious and well maintained restrooms were nearby. The Fleetwood Mac tribute band put on a phenomenal show!!! I wouldn't mind attending other performances at the event center, now that I know where to park.

Robust casino byn the Mississippi River. Close to things but still far enough. I like the big ceilings and when casinos make it feel like an event not some crawl space with slot machines. ..good job. Staff very nice!

This Casino is not handicap accessible. There is no valet parking. The handicap parking is not that close. If you have any issues walking and want to go to this casino either have someone drop you off or use Uber to get there.

This place is terrible. I have stayed here three times and will NOT be staying here EVER again! Three days for house keeping to even come to your room to empty the garbage. We opted to stay one more day and the room rates jumped 50.00 and it wasn't a weekend night, then I had myself on my mom's room with a card to it and when she rented for a extra day my key would not work, they wouldn't let me back in and my mom had to drive ALL the way back to the hotel just to let me back into the room from the arch downtown while I waited outside. This is the worst service I've EVER had at a hotel.

My wife and I stayed at the hotel Thursday Sept 14th, 2023. Late at night there was a foul sewer smell in our room. The next morning we talked to the hotel desk clerk and told her of the smell. She just acted like it wasn't a big deal and said it was probably the river. The smell was so bad, my wife and I had the covers over our faces most of the night. Everything else about the room was nice, just couldn't take the smell.

Excellent casino with an abundance of machines. Rooms are a little far from casino but comfortable. Could have better signage outside for cars. Great food in restaurants.

Denied entry into the casino last night despite having been there multiple times over the past month because ~ID wasn't scannable~. However said ID gained entry, to state again, MULTIPLE times over the past month into the casino. Spoke with Trisha in security about it and she blatantly refused to allow us, repeat paying patrons into the establishment. ID works perfectly for airplane flights, alcohol & tobacco purchases as well as marijuana dispensaries and gambling as casinos. For some reason, it just wasn't allowed last night? Please don't waste your time with this casino!

It smells. No one was winning. It's weird that there are cameras on the machines. We lost. Nothing was paying. We were there less than a hour. If I could give it zero stars I would. Worst casino I've visited.

***Review of the casino only*** While in St. Louis on a rainy day I found myself here at the River City Casino & Hotel, which honestly, wasn't a bad way to spend a few hours. Parking was limited, not that the lot was small, but the spots were full so we did the valet. What I like about the valet is that it's all digital. Text them when you're ready to go and you're able to get your vehicle without really waiting around for it. Inside the casino you are immediately greeted and asked for your ID. Once cleared you're free to roam about and hopefully strike it rich. The interior is full or reds and golds. Sort of old glamour also sort of old, but in an endearing way, honestly. It didn't feel rundown, but it also didn't feel that new, but it was comfortable. Tons of slots to choose from and they have table games as well: baccarat, blackjack, craps, pai gow, roulette and more! Overall there are over 50 table games so you have to find something you like here. Before doing that, make sure to get your players card called, "my choice". You'll hopefully get some free play out of it- I got $5 which I turned into $200 so I definitely was happy about that. Another bonus here is the free soft drinks. Free Pepsi Cola and coffee both iced and hot. At least if you don't hit anywhere you can get a few free drinks out of them. I guess that's a win, right? There are some food options as well like Burger Brothers and The Beerhouse, but unfortunately, I didn't eat there. I was too happy about my winnings so I didn't want to spend them all immediately. The River City Casino was a great way to spend a wet day in St. Louis. It's a little out of the way so I don't necessarily consider it to be a place I'd want to stay at unless I had a rental car and wanted to drive into the city or other areas, but it was worth the short 15 minute drive.

I recently booked a room here for one night. I wanted a river view room, but I couldn't find a way to request it online, so I called them. The automated phone system indicated that I should press "1" for Reservations, which I did. The recording then asked for my MyChoice Rewards number, but I didn't have one so I just waited. I was finally connected to a human, and I explained to her what I needed. She listened to the entire thing before telling me she'd need to connect me with Reservations. Shouldn't pressing "1" for Reservations have already done that to begin with? Who was she, and why was I connected to her in the first place? And why let me tell the whole long story if I was talking to the wrong person? I have so many questions! In Reservations, the person I spoke to was barely understandable. Her voice was extremely garbled, as if she was speaking to me through a pillow. I repeated the whole story. She asked me to hold. I think. I held for a few seconds before the original recording came on offering me the same menu as before. I listened to it 3 or 4 times before I decided that the original girl might not be coming back (the automated system kept saying "Let me try that extension for you" or something like that, when I hadn't made any selection because I thought I was on hold). Once again selecting "1" for Reservations did NOT take me to Reservations, so I had to be transferred again. I then got a different woman who I also couldn't understand. I'd pick up a word here or there, but not enough to tell much, because it was so garbled. She literally sounded like the teacher on Charlie Brown ("Wah wah wah wah wah") or like she was underwater. I would have tried calling back again, but since it happened the first time too, I didn't see much point. Eventually, I was able to make out that she couldn't guarantee a river view room (after all of that rigamorole), so I said in that case, I would just book it online since I couldn't understand much of what she was trying to say anyway, and the only reason I tried to do it over the phone was because I didn't see a way to request a river view room online. Since she couldn't guarantee a river view room anyway, I didn't really need her. Unfortuately, when I tried to book online, I received an error message saying that the MyChoice Rewards number I entered was incorrect. I hadn't even entered one. Are people not allowed to stay at this hotel without a Rewards number? And what's wrong with their entire phone system? Selecting "1" for Reservations does NOT result in being transferred to Reservations, and any extension leading to Reservations results in garbled, completely indecipherable communication. I tried to apply for a MyChoice account online, since they seemed so intent on insisting that I have one, but it turns out that you have to apply at the casino in person. So how was I supposed to get this room booked? At this point, I was so stressed out I was literally shaking, so I suggested to my husband that we just try another casino/hotel, but we'd never been to River City Casino Hotel, and he really wanted to try it out. He went to the website and after a lot of confusion and misdirection, he was finally able to book a room online without a Rewards number, but it certainly wasn't immediately obvious how to do that. So far, the experience had been so bad just trying to book the room, that I submitted a complaint to the company. Their online complaint form didn't allow me enough space to tell the whole story, so I gave them a general idea of my complaint and asked them to contact me for more details. I have yet to hear a word from them. This is just so unfortunate, because when we finally got there we had a great time, hence the three stars instead of one. Our room was gorgeous and clean, and we slept very comfortably. The casino was attractive, just the right level of gaudiness, and the floor employees were courteous and helpful. Given the ordeal we had encountered just trying to book a room, I decided I needed to apply for a MyChoice card while we were there, to avoid any confusion in the future. Once my card was issued, I was told I could go to any slot machine and activate it. This ended up being surprisingly complicated, but the floor employees were wonderful. A woman named Netha, in particular, was very helpful. I tried to tip her, but she told me they aren't allowed to accept tips. By signing up for the card, I received $25 worth of free slot play, which was a nice thing that I hadn't expected. For an hour I played slot machines with free money. You can't beat that! Overall, our actual stay was pleasant and fun, so this would have been a five-star review if it hadn't been for the nightmare of booking the room. They definitely have room for improvement in that regard.

St. Louis region has numerous casinos all located by a river as required by law. We live closer to Ameristar and Hollywood Casinos so haven't made it to several others. I gamble heavily in the stock market....but never at a casino! Sorry! I'm not wired to lose! The entertainment can be very good at all of them, so thats why we go at times. I really enjoy Bottleneck Blues Bar at Ameristar. Occasionally we like the food at some of the restaurants. This time we drove 30 minutes to Rivercity to see Denis DeYoung of STYX. I was impressed with the size and quality the casino grounds and buildings. I HATE...yes a strong word, HATE the smoke from smokers just walking from one side of casino to the event center. The casino portion was huge and not unlike the Bellagio! Very nice and big! But too much smoke! We loved the concert venue to see a 70s hit band lead STYX. It was awesome concert with not a bad seat in house. Fun! I'll be bac..for concerts!

Smells like a porta potty, the establishment itself is nice but when u get to the room, nice, but I can't ever get past the smell!

Not enough slot machines to smoky in there too small if it was on a really crowded night, you wouldn't have any machines to get on don't have a really variety small gambling table area. Is this not the casino for me wouldn't recommend it to a person that goes to casinos often.

The casino is a decent size with complimentary Coca-Cola products. There is a decent variety of slot machines and table gaming on both ends of the casino. The casino floor has two bars and they open little alcohol stands on the weekends. The buffet is OK most of the time, but it's been hit-or-miss across the years. Right now it's in the 3.5-star area for me. The buffet also closes a little too early in my opinion. And I wish they did the AYCE crab legs or temporary seafood buffet still, but I haven't seen that in quite a while. There is an Asian restaurant and burger join that are open quite late. Both have good food and are relatively reasonably priced for casino restaurants. The hotel is nice and clean. Most of the rooms I stay in have some view of the river. Floors are carpeted and the bed is very comfortable. I do HATE though that it's a standing shower only with no tub. :( WARNING - The key cards turn off at EXACTLY 11am check-out time. One time I was getting out of the room only a couple minutes after 11am. A couple steps down the hallway, I remembered that I forgot to leave a tip for housekeeping and went back to the room to leave one, but the key card had already been turned off. So if you're a few minutes behind checking out, make sure to take all your bags at the same time. Don't take one load and try to go back for the second and/or don't let the door shut on you while you're trying to get them out the door, cuz you'd have to go to the front desk to ask them if you could get back in so you could get the rest of your stuff. 1904 Beerhouse and Cibare are decent as well, but I have never been to the steakhouse.

This place is going downhill fast. Their change machines are sometimes out for 3 hours requiring you to walk to the middle of the casino. Sometimes it takes forever to get your machine fixed when it breaks down. Now they took the side lot that was used by a lot of us with handicaps and reserved it for owners and elite card holders only.

Front desk staff were wonderful, the facility was amazing, then we went to get a drink at the bar, I paid with $100 bill it at first did not notice I was given change for a $20. Oldest trick in the book and I fell for it. As a former casino manager I have fired a couple staff for this. Sure made our vacation suck. This is a billion dollar facility that is discredited by one greedy person.

We enjoy our time at river city casino... it's mostly due to the special employees. I would love to recognize my favs-- in vip - Becca and Ashley- and at vip desk Kim and Leza--in bar central Seth - Lian - nick - Amanda - Amy - David and neil - all of these special employees are so friendly and efficient - it's because of them we come back time and time again!!!!

I spent about $200 building up jackpots on my favorite machine. Then all of a sudden something with the stacker messed up and i had to call an attendent. After about 30 minutes of waiting, I finally flagged down someone to help me. 25 minutes later they returned to tell me i was screwed. Dont waste your money.

Nice hotel but dated. My big problem was that they charged an amenities fee. When I asked what amenities it covered they told me towel, shampoo and ice from the vending area. Seriously?? Way to nickel and dime your guests . And the rooms smelled like smoke despite them all being smoke free. Oh, and no maids ... they had let them off for the season So you pay the amenities fee and no water in room, no maid service, no room service, no pool . I did like the location and rooms were spacious but , again, a needless extra amenities charge and smoky room

I've been to River City many times since it opened, but today was compelled to write a review. Visited here after having dinner elsewhere in the city and wanted some additional fun. Well...no fun here. Despite the fact that the County isn't allowing indoor consumption of food and drinks right now, the Casino should have been ready to pivot. Went outside to the designated area for drinks and OMG, no tents, no fire pits or warming machines, no outdoor bar setup... only 1 employee outside, by the steakhouse and the area was dark and not welcoming at all. Needless to say, passed on the drink. The Casino was quiet and suppressed, no upbeat music or nothing. My goodness was there no planning? Something could have been done to make the place more fun. I played a bit then left, wasn't motivated to stay.

Had dinner at the reopened Italian Restaurant the other night and had Olivia as a server. Olivia has to be one of the best servers we have had in years in all the restaurants we have visited. Thank you Olivia for your great service.

Man this place has went down down down. Come here when visiting relatives in the area for years. This year's hotel holiday visit trip was a disappointment. The casino needs to be resurrected to its former self.

The most terrible service I've ever received. Nobody there likes their job and they take it out on you. Hotel room was absolutely grotesque. No housekeeping ever came.

So many updates needed at this casino. Slow service, long lines, absolutely a waste of time.

First time here and already love it. That have a large non smoking area and that makes it so much nicer to play the slots now if I could only hit a jackpot!!

Nice hotel-clean.friendly staff. Decent choice of dining. Would come back . Coffee place is very slow

Horrible. Casino is nice inside,plenty of games but to show how they are typical of the worst of the casino just about money mentality,theres these points. Buffet is closed. Because of the virus,but not reopened because of the money they can still claim by using the virus as an exuse,to not open this saving on wages,the value of a casino buffet usually the one big value you get from losing money,still unlike most casinos that have lowered fees almost $7.00 penny less to do ATM withdrawal. Furthermore,they are typical as most in that they let you win mini sometimes big mini wins but then take it all back never a true big hit unless you are new to gambling have lots of money to lose if they can addict you too it,what better way then a first time big hit?or if your an old hand who they know you will lose it all back and then lose more to them. They also are nowhere to be found if you need help,but if you express any justified anger at their practices they are in an instant in your face,threatening you even. They seem nice. Too phoney nice but scratch them and you see the real monsters they are. It's just about the money even more then most casinos. There are too many other places to gamble if that's your thing in this area. And with food choices if that's your reason to go to casinos which this one doesn't have many very good choices. Out of being in 98 percent of all casinos in the country I put them on my 5 worst. That should tell you all you need to know

Very nice stay. Jodi at check in super nice. Room was clean and very nice. Convenient parking and had a great time in casino. Whole experience was excellent. Will definitely come back.

This place is a joke and the whole my choice is a joke! Terrible customer service. I have owners card and it does literally nothing! I have friends that are two tiers lower than me getting more free plays, comps, and hosts are more responsive to. Spend your money elsewhere if you're looking for perks or winning any money, my choice is a complete joke! You have been warned

We stayed here again for work and got upgraded. Room was stunning. Free valet was a bonus and love the restaurant inside.

We enjoyed the casino and the resturants. We had tickets for the "one night with queen "concert. The venue is nice, however, the band started 20 minutes late. And then had the audience stand up during their songs. Which defeats the purpose of spending money to purchase good seats. Unfortunately it left us with a negative experience.

AVOID THIS HOTEL/CASINO---- So many things I will probably forget to mention. Slow front seat, broken slots, only one restaurant, no room service, no housekeeping, if you want clean towels, soap, coffee you have to go get it yourself. This hotel/casino has been the worst experience I have ever had. Do yourself a favor and stay somewhere else. "Jessica" the night manager has horrible customer service! Avoid this hotel!!