Katie King
Google
I’m leaving a review because I also work in customer service, and feel that this situation was poorly handled. I went there with my family, we had a wonderful waitress, but the place was extremely busy and the staff was apologetic for the wait and overwhelmed - but we did not mind that at all. We had a great time and enjoyed everything. However, when we paid, we didn’t get our credit card back. The waitress thought she gave it back to us but didn’t, we looked and looked but didn’t find it, she said she would call if she found it. Because it was so busy we agreed, but it felt strange leaving without our card knowing that they still had it. Luckily, we were staying the night, and went back in the morning. They had the card, but had not called to let us know. The manager on duty on Sunday morning 8-10-25 surmised that we left it there which was not the case. Again, we loved our waitress, and can understand misplacing the card during such a hectic night, but no one called, no one apologized, and the manager assumed it was left by us which was incorrect. I know mistakes happen, but it’s how you fix them that matters, and in this case River Rock Cafe fell short.