Toni M.
Yelp
My husband and I had dinner at this establishment 11/1/24. First the service was extremely slow; waited at least 1/2 hr for appetizer's and another 1/2 hr for entree's. Had to ask the server what specials were, where she volunteered this info to other customers around us. Server avoid eye contact with us and had to be called over multiple times for various service; but she checked up on others around us. The steak was tough, baked potato and sweet potato fries were cold. Crab balls were tasty, but everything else was just ok (grouper. bang bang shrimp). Ordered a margarita, after a couple sips, asked the server to switch it out for a glass of wine because I did not like the drink. When we got our receipt, not only were both drinks still on the bill, but also two entrees over $50 was erroneously on the bill. When I challenged why both drinks were on the bill, she then says you are not allowed to switch out a drink. That would have not been a big deal if she had communicated that when I originally requested to switch out the drink, giving me a choice up front. Asked for manager that comes over loud and defensive. The bill was ultimately corrected for the additional entrees but the drink was not credited. When I asked a to go cup for the added drink (since forced to pay for it), the server placed the cup turned sideways on the table. I don't typically write reviews, but this was one of the worst customer service experience we've ever had and the food wasn't that great either.