Riverside Hotel Durban

I wanted to express my sincere appreciation for the wonderful experience I had during my stay this past weekend. The level of service provided by your staff was truly exceptional, and it made for an amazing visit. I was particularly impressed by Mannie. Listening to his morning news update showcased his knowledge and attention to detail. Furthermore, his ability to address customers by name and the clear passion he has for his work was truly remarkable. It's evident that his dedication filters down and positively impacts the entire team. This was my first stay at your hotel, and I can confidently say that it will be my only choice whenever I am in Durban. Well done to Mannie, all the staff, and the leadership team for creating such a positive and high-quality experience. Thank you again for everything.

The warmth and welcome was amazing, from all stuff members, you start at security and you feel the love from all people, they are so helpful. As for me I am a sleeping bird, Thursday I was late and couldn't make it to breakfast but the well mannered lady at reception insisted to help me, asked the kitchen stuff to pack the breakfast for me, and they saved me money because I was going to buy something on the road. I love Riverside thank you.

The hotel itself is very beautiful and it comes with a beautiful view. The only thing is that the shower is so small that you can hardly move much. Check-in should be early, not at 3 .The food at the restaurant wasn't that good for breakfast. But overall stuff is very helpful and welcoming.

We always book at the Riverside when attending competitions with our athletes in Durban. The Riverside is well situated close to most major attractions which are less than 10mins away. Rooms are large, clean and well appointed. When travelling with young athletes, it is important that the hotel is able to cater for their needs and requirements. Being a family oriented hotel, the food is of a very high quality, excellent breakfasts included and ample room for team meetings etc. We feel the value for money is excellent with many room options available. Management is friendly and approachable and staff always attentive. Service can be a little slow at times especially when the hotel is busy. We wouldnt stay anywhere else in Durban, and our athletes clearly enjoy their stay as they always seem to win!!

My stay was great, the rooms are spacious and clean, and you may bring your family along and there is a microwave for warming your food which I loved, there is cutlery and plates to accommodate family. I love the food. It was tasty and well presented. I need to come back to try their spa.

I had the best weekend as it was my birthday as well. The staff are extremely efficient, warm and friendly. The price was incredible, extremely affordable.

This is a hotel which will not allow you to book in if the person who made the booking is not present. Even if you are arriving from different places or at different times and even if your name is listed as sharing with that person. They will rather let you wait outside for 2 hours than making a copy of your ID and allowing you to book in. This is the first hotel ever where I have experienced this. Some water issues existed where water flow will cease right in the middle of a shower. You wait 5 minutes and the flow is restored. The breakfast is good though.

I thoroughly enjoyed my recent four-night stay at this hotel. Its ideal location provides easy access to Durban’s main attractions, making it a perfect base for exploring the city. While the stay was largely excellent, the shared parking area with event guests proved slightly inconvenient at times—a minor drawback for travelers with vehicles. The true highlight of my visit was the exceptional service from Mannie Govender, a standout member of the F&B team (whom I believe to be the manager). His professionalism, attentiveness, and genuine passion for hospitality elevated the dining experience significantly. In my opinion, Mannie ranks among the finest Food & Beverage professionals in Durban—a credit to the hotel. Thank you to the entire team for a memorable stay. I highly recommend this hotel, particularly for those who value warm, personalized service. Chef Deena Naidoo