Riverside Hotel Kendal

Hotel has a good location for access to central Kendal, which is just over the river. On site free car park is extremely convenient. Tge hotel also has a lovely position next to the river, with many of the rooms overlooking it, as well as the main restaurant and breakfast restaurant. Outside seating over the river would be lovely in tge summer. The health club facilities were included with our hotel stay.large gym, Good pool, jacuzzi, steam room and sauna we're all clean and quiet. Room and bathroom was adequate with firm mattress. River view was a very nice. Hot Buffet breakfast by the river was also good. Main restaurant and bar was modern relaxing and cosy. However food menu was small and very typical pub grub, not at all in keeping with the smart restaurant surroundings. Food quality was OK. Given the restaurants/hotels location they really need at least some signature dish to draw in more than the hotel patrons, and being so close to kendal, you would be better served eating in town. Which is a shame as the restaurant itself is very nice. For our one night stay, free parking, short walk to kendal and spa access the hotel was good value. A revamped main menu for the restaurant could really pull in additional business for the well positioned hotel.

Excellent location in the heart of Kendal. Just a short walk across the river into the town centre for a good selection of shops, bars, restaurants etc. Free parking on site was a big bonus. Staff were great - very helpful and knowledgeable. We had an issue with a leaking toilet and we were immediately moved into another room. The room was a good size - clean and comfortable and we loved the river view. Only negative was that the room was very warm. Good in autumn/winter but not sure what it would be like in summer as there is no air conditioning. The leisure facilities had a very well equipped gym along with pool, sauna, steam room and jacuzzi/hot tub. Although the steam room could do with a little TLC with several missing / broken tiles. Would definitely stay again.

Highly recommended. On arrival , very good receptionist. We had a small dog and so ate breakfast in the Tanners which was absolutely fine. The breakfast staff in the restaurant offered to bring tea coffee downstairs to us endlessly. Could not have asked for more . Pool amenities were excellent. Location amazing . Highly recommended.

We had another wonderful stay at the Riverside. We have stayed at this hotel a number of times over the last few years and always have a comfortable, enjoyable stay. |The location is great for Kendal centre and proximity to an abundance of walks in the lakes. |The hotel has recently refurbished its bar area and this was a lovely place to grab a drink before heading out to dinner. Thanks to Sandro and Jenn for looking after us and the extra special touches in our suite - flowers and pumpkin decoration for Halloween! |Overall another great stay and we hope to return soon.

***RUDE STAFF MEMBER DEBBIE*** Rang up to reserve a table for 2 in the restaurant. Spoke to a lady called Debbie who appeared friendly at the start who then turned very snotty once I mentioned I was booking through taste card. She told me I should give more notice as I’m taste card in a harsh manner and told me she reserved a table for me and I thanked her anyway. I then set off in my car and travelled over 15 miles to the restaurant to then receive a phone call 20 minutes later saying she cancelled my table and wasn’t accepting tastecard. I then asked why and she responded we don’t accept tastecard at the is time. I then challenged her attitude and asked why she become very different towards me when I mentioned taste card and she kept repeating “I beg your pardon” I then told her I would be making a review on “DEBBIE” and she hung up on me. Well I hope Debbie’s boss can see this as someone needs to have strong words with this lady as I’ve never experienced such poor communication and behaviour before. I fully appreciate you might not accept tastecard at certain times of year but the app still let me book and debbie told me she reserved a table. I wasted fuel and my most importantly time. There was no apology or goodwill gesture offered. This was a meal for a special birthday and completely ruined our day. I hope your calls are recorded. I would appreciate an apology from Debbie and a response from a member of the management team. Thank you.

We stayed 4 nights with our dog. Rooms are a little tired but this did not detract from our stay where the staff were all excellent and they couldn’t do enough for you , special mention to Jan in the restaurant. The food was very good and the facilities were also excellent with a newly refurbished gym and an indoor pool. There’s a lovely terrace overlooking the river.|There’s also free covered car parking and the hotel is very central to Kendal and easy access to the Lakes. We have already booked to stay again.

This is an unpretentious and affordable hotel in the lovely town of Kendal. I wasn't looking for anything fancy, just a stopover on the way up north. It did the job. Good points : free parking either under the hotel or a 3 minute walk away, clean rooms, friendly staff in restaurant, good pub grub. However, room was a lot smaller than it looks on website, shower is like a garden hose, walls are very thin so you can hear everything (bring earplugs 🙄) and soft old mattress so you won't sleep very well. Breakfast good value at £10 extra, all buffet so the usual flaccid eggs cooked 2 hours earlier, etc but plenty to eat. In summary, this is a dated 3 star hotel so it gets a 3 star review.

A very comfortable hotel, just a little faded, but still holding a warm welcome with large spacious bedrooms, comfortable beds and adequate bathrooms. Helpful staff and the Tannery bar and restaurant and its delightful balcony overlooking the bridge and river was good. We didn't have time to make use of the gym and pool, but they looked great. |Excellent parking alongside the hotel.

This is the worst hotel I ever came across travelling around the world for the past 15 years. My train got cancelled, I informed them that I would come on the next day, which was already prepayed. What these petty crooks did is took advantage of my train cancellation - charged me the no show fee for the whole period of stay and cancelled my booking. When I arrived the next day they said my reservation is not valid anymore, and I have to pay for the next night again. Even if this policy allows that, the behaviour of the hotel was dishonest and unethical, basically, they behaved like thieves. Avoid by all means! Especially since train cancellations are frequent in the UK. None of the other hotels behaved like that, in most cases I received the full refund. There are many much better hotels in Kendal.

When I walked into my room I didn't want to leave. For a start the hotel itself is beautiful. It's a grand old building sitting right on the banks of the river. My room had the most spectacular views out over the river too. The bed was huge and was like sleeping on clouds ... It was incredibly comfortable and I had the best sleep I've had in ages. The bathroom was rrally nuce although the toilet is a little weird, almost like a children's toilet but hey it does the job. The bath was luxurious too though for some reason I couldn't get cold water to come out as hard as I tried it just flooded out boiling water. That's probably just me not knowing which way to turn the tap though. There is a leisure centre with a gym, swimming pool, sauna, spa and steam room that is open to guests so don't forget your swimmers (like I did). Reception staff were friendly and welcoming. I'd forgotten my toothbrush but they handily had bathroom essentials for purchase. The restaurant is very nice with plenty of options. I only had the chips as I have a lot of food allergies but the chips were delicious. Chunky and crunchy. The only thing I didn't appreciate was house keeping entering the room at 9 am when I was still asleep. They should probably wait until people have checked out, or at least until later in the morning. Overall, I had a great stay and I'd happily return.

Just read that the Kendal Hotel places labels on their guests. A couple dining in their restaurant were designated as "OLD PEOPLE" on the check to alert the staff which table got the bill. Do they also say ugly people, fat people, poor people?????? I don't want to patronize an establishment who has the audacity to do this.