Riverside Hotel Kendal

My wife and I stayed just the one night, 31st July on our way up to Scotland. Our family room was spacious and immaculate, overlooking the river. The staff were, without exception, very helpful and friendly. We were particularly impressed with and grateful to Brandon, who, both in the restaurant bar in the evening and at our dog friendly breakfast was a true credit to the hotel. Please give him a pay rise, staff like this are so hard to find in this day and age, don’t let him go! All in all, a great hotel and perfect stopping place for long distance travellers - SIX STARS! Chris and Julia Willey, Taunton

This is a lovely Hotel in a good location. Rooms are big and we had one with a river view.||I shared with my sister and we had a double bed each.||It is a short 5 minute walk to the centre of Kendal. ||Breakfast was good and served until 9.30 but if you get there after 9.15 they run out of things. They had no croissants left on a couple of days and no scrambled eggs were left.||The staff on reception were lovely and very helpful.||The hotel bar was very disappointing inside. There was a nice balcony outside which we sat on, but got back late at night on one occasion and the barman was very unwelcoming. It was supposed to be open until 11 but he told us grumpily, that if it is quiet they shut early.

This hotel boasts a stair lift and elevator and, as I asked if there was anywhere I could store my mobility scooter, I naturally assumed this place was accessible. Don't make the same mistake I did. I use a rollator and navigating the 5 steps down to the elevator, past the stairs lift, wasn't easy. The elevator took us to our room floor and our room was at the furthest end of the corridor - not very helpful to those of us who can't walk far. The elevator is tiny and very slow. My daughter requested a more suitable room and we were given one near the elevator. It was another floor for the restaurant and another flight of steep stairs to get into the restaurant. It was exhausting getting in and out, past stair lifts on 5 stairs yet none up to the restaurant. If you have a bad sense of direction, you're going to find this place a big challenge. The service was ok. Everyone was nice enough but it was difficult to get a cup of coffee before 11am or 12pm on a Sunday. It seemed strange that the hotel was fully staffed yet nobody could pause in their work to sell coffee. There is a very nice terrace overlooking the river and beside the bridge.

Nice hotel with very good location. Rooms are clean, with everything you need (kettle, cups, coffee, tv, hair dryer) Swimming pool small but clean, spa and sauna was good! Lovely views from the windows, good price. Highly recommend

Clean room|Decor suited age of hotel and the traditional style|Staff very pleasant helpful friendly . Front desk area welcoming . (A good starting point ) beds clean comfortable linnen was of a good standard cotton . Toiletries in bathroom and good choice of complementary hotdrinks in room . Breakfast pretty standard for hotel breakfast grub . Not a massive selection if a continental breakfast is your thing . Parking right next to the hotel location that was helpful. I never used the gym but it did look suitable to meet most keep fit fanatics. Checkout was 11 so another postive point . |Overall the hotel staff are happy to help and also to make sure your stay was pleasant .|Fire alarms did go off (false alarm) but fire regulations appeared to work well .

Check in was nice and easy. Friendly check in staff. Nice room overlooking the river, spacious room. Small bed and quite dirty looking with stains on the carpet, rubbish leftover from previous people and not cleaned properly bathroom (also the shower was awful) The pool, sauna, steam room and jacuzzi were lovely though maybe introduce a child free hour as there was tons off children jumping in and nobody checking on numbers for safety. Breakfast in the morning has to be one of the worst we've ever had, bacon and hash browns barely cooked. The hotel in places looked like they've been refurbished recently like the changing rooms for the shower and the downstairs bar. Overall OK stay but would not recommend or return.

Stayed here as part of a coach tour. |Location : Lovely spot by the River.|Room: Was not very clean. There were hairs in the shower, something stuck on the wall by the bed. Dust on the skirting boards and on the extractor fan in the bathroom.|Bed: was comfortable but why have a winter quilt on in Summer? |Breakfast: plenty of choice but the "hot" items were luke warm at best.|Evening Meal: As a coach party we had to pick our evening meal the night before (on check in the first day) The starters and desserts were OK but the main course was a big letdown with the same frozen mixed veg every night.

Nice spacious rooms with a river view. Staff are friendly and helpful. Prices are comparable with Travelodge but better quality and much nearer the town centre. Ample parking. We took a lovely walk up to Kendal Castle from the hotel, the ancestral home of Catherine Parr. It's a ruin now but still worth a visit.

This is the worst hotel I ever came across travelling around the world for the past 15 years. My train got cancelled, I informed them that I would come on the next day, which was already prepayed. What these petty crooks did is took advantage of my train cancellation - charged me the no show fee for the whole period of stay and cancelled my booking. When I arrived the next day they said my reservation is not valid anymore, and I have to pay for the next night again. Even if this policy allows that, the behaviour of the hotel was dishonest and unethical, basically, they behaved like thieves. Avoid by all means! Especially since train cancellations are frequent in the UK. None of the other hotels behaved like that, in most cases I received the full refund. There are many much better hotels in Kendal.

When I walked into my room I didn't want to leave. For a start the hotel itself is beautiful. It's a grand old building sitting right on the banks of the river. My room had the most spectacular views out over the river too. The bed was huge and was like sleeping on clouds ... It was incredibly comfortable and I had the best sleep I've had in ages. The bathroom was rrally nuce although the toilet is a little weird, almost like a children's toilet but hey it does the job. The bath was luxurious too though for some reason I couldn't get cold water to come out as hard as I tried it just flooded out boiling water. That's probably just me not knowing which way to turn the tap though. There is a leisure centre with a gym, swimming pool, sauna, spa and steam room that is open to guests so don't forget your swimmers (like I did). Reception staff were friendly and welcoming. I'd forgotten my toothbrush but they handily had bathroom essentials for purchase. The restaurant is very nice with plenty of options. I only had the chips as I have a lot of food allergies but the chips were delicious. Chunky and crunchy. The only thing I didn't appreciate was house keeping entering the room at 9 am when I was still asleep. They should probably wait until people have checked out, or at least until later in the morning. Overall, I had a great stay and I'd happily return.

Just read that the Kendal Hotel places labels on their guests. A couple dining in their restaurant were designated as "OLD PEOPLE" on the check to alert the staff which table got the bill. Do they also say ugly people, fat people, poor people?????? I don't want to patronize an establishment who has the audacity to do this.