Stacy K.
Yelp
Upon entering the lobby, the hotel is beautifully decorated with a bright beachy theme - ready for photo ops in every angle. We found the front being handled by a single staff member who was very friendly and helpful. Be aware that this is a dog-friendly hotel, most guests including ourselves had brought along their pets. It was a nice welcome to be gifted a doggie bag filled with treats, poop bags, and even a toy. Valet was full on the day we checked in so we had to park in a lot located a few blocks out. Although it's a fenced lot, there is no security presence - yet it's still $30 to park there.
Our room was located on the second floor. There is no elevator, but there is a dummy lift only for transporting large luggage. The room and bathroom was much smaller than anticipated, but nonetheless it was clean and stocked with basic amenities. Our room came with an issue, there was no power to the TV, phone, coffee maker, and any outlets to half of the room. The poor staff member who was the only one working tried to resolve our power issue on his own, but to no success. We couldn't switch to another room either because everything was booked that night. The kind staff said he'll leave a note for the GM to contact me to make up for the inconvenience.
A week went by and no call, so I decided to call the hotel. I got in touch with the GM - June, who advised me to send her an email so that I can receive a voucher to make up the unfortunate stay. So I did, and with no initial response I followed up two more time via email - still no response. I called the hotel again to reach June, to which another staff reported that she had to jump into a meeting and will call me back. It's been two weeks since then and I still have not heard back from June.
I was ready to give this hotel another chance, but the lack of response from the GM has been thinking otherwise.