Riviera

Wonderful location and amazing panoramic sea view. One of the best sunsets in Beirut. Great team all over the place. Front office team lead by a great leader Wael does everything possible to make you comfortable and work on your satisfaction. We had a great time in the resort and it was a perfect getaway. Highly recommended for both families and couples.

I am writing to express my deep disappointment following my recent stay at Riviera Hotel in Beirut, which I booked through your platform. Unfortunately, the experience was far from what was promised. The room was not clean, the mattress was extremely uncomfortable, and the shower was broken. The hotel itself is outdated and poorly maintained. Breakfast was not a buffet as advertised, but rather a few plates placed on the table. The jacuzzi and even some beach chairs required additional payment, which felt very greedy for a hotel of this supposed standard. Staff interactions were cold and unwelcoming, lacking any genuine hospitality. What upset me the most is that the photos and descriptions on Agoda are completely misleading. They paint a picture of a luxurious, comfortable stay—when in reality, it was the opposite. I trusted Agoda to provide accurate information, and I feel let down. This has been one of my worst hotel experiences, and it has severely shaken my trust in your platform. I hope you take this feedback seriously and reconsider your listing of this hotel—or at least ensure that future guests are not misled as I was.

I am writing to express my deepest disappointment with this place that is supposed to be a 5 star place but provides -5 star service. They charged 40$ for beach and pool entrance to provide a sun-bed and a towel. When we asked for additional towel, they said it is 5$ extra charge. Showers are outdated, no shampoo or soap, no hot water! Orders from the bar are late although it was a weekday not a weekend! Staff are rude and greedy and have zero customer service skills. You should reassess your situation and make sure you provide the service that customers deserve instead of paying to the bloggers to advertise your below standard service!!

Lovely service, lovely people. Very clean, great view... after all these years it's still a great hotel and very well maintained.

I think one of the best .. we had the chance to try it just before the high season start so prices were very reasonable.. location is super .. room is very good ( not at the sea side , the few ones by the sea side is very expensive but the view worth it) location in the best area for tourists "rawsha". Many cafes are near .. pool is very nice .. no access to the sea for swimming as it's rock .. staff are friendly Didn't try food so I can't review it

The hotel was nice , clean and great location Pool was good but beach is rocky and hard to swim in The from office staff were very polite , smiley and helpful special May B. However, I felt that one staff member at the reception was not welcoming and not friendly I think named Lobna

The worst experience ever, very very rude staff from receptionist till housekeeping, i never see this kind of treatment, need training how to host guests , if i want to share my experience i need may be half an hour writing. Not recommended at all

ALL BE CARFULL Just walked out of the swimming pool. The charge for non-residents to enter the swimming pool is USD30.00 plus 5% if you are paying by credit card. I just checked my receipt thinking that I can trust a reputable business to my surprise the lady at the counter, unbeknown to me charged my credit card USD42 instead of USD31.50. If this was intentional it is defined asTHEFT if not it is GROSS NEGLIGENCE. Another negative expertise is that notwithstanding paying USD30 as entry fee,you are only allowed one took for sun bathing AND showering.