Riviera

We were welcomed by very friendly staff. The aroma of a fresh and lovely smelling fragrance in the foyer was a nice start. The rooms were clean and modern. Location was amazing close walking distance to Al Rouche had a beautiful sunset view. The beach restaurant was a relaxing atmosphere just sit and enjoy the water view, the food was delicious just took a long time to bring out. Drinks and Shisha in the evening was a nice way to finish off a memorable stay. Unfortunately all the pools were empty would have liked to use them. But definitely would come back and recommend to all our family and friends. Thank you to all the staff and management. ❤️

This hotel and the staff has a special vibe , and professional service. the room is super clean the receptionists are really friendly and helpful the breakfast and the food is delicious and fresh the location of course is very good! it's highly recommended the place

Room - good, with nice balcony|Pool area - good, apart from unacceptable lack of basis English|| Breakfast - an absolute DISGRACE - in any hotel, never mind a s-called 5 star one and I still cannot believe it. You walk into a room that is about 70' long and and there are just empty tables, with a few 'waiters' standing about chatting. I went back to reception, thinking I had clearly made a mistake and it was obvious that they must get this reaction all the time - not a single bit of food is visible and you just get asked: "What would you like?" - followed by a 10 minute wait for pastries and coffee in a room that stinks of tobacco smoke. I HAVE NEVER SEEN THIS SITUATION IN 40 YEARS OF TRAVEL - DISGUSTING.|Location - it is NOT the "quick walk" reception say it is to Pigeon Rocks and Hamra - it is at least 30 minutes walking past insane traffic and I had to use taxis after one try, at $10 per trip to and from the centre. I saw superb hotels in Hamra, go there instead.|Language - sorry but if you want to be genuinely 5-star, then learn some basic English!! Very few could communicate beyond Hello, which is a joke in 2025.

I would love to recommend riviera hotel for friends and colleagues who love beach and luxury . I had a cute experience there ,whom I like to thank for Mr omar manager at the pool who was very gentle and sweet and Mr hussein who got me my orders at time . And had the pleasure to Meet Kamal who was always on spot to secure everything... regards to all the sweet staff outdoor 🥰

Wonderful location and amazing panoramic sea view. One of the best sunsets in Beirut. Great team all over the place. Front office team lead by a great leader Wael does everything possible to make you comfortable and work on your satisfaction. We had a great time in the resort and it was a perfect getaway. Highly recommended for both families and couples.

I am writing to express my deepest disappointment with this place that is supposed to be a 5 star place but provides -5 star service. They charged 40$ for beach and pool entrance to provide a sun-bed and a towel. When we asked for additional towel, they said it is 5$ extra charge. Showers are outdated, no shampoo or soap, no hot water! Orders from the bar are late although it was a weekday not a weekend! Staff are rude and greedy and have zero customer service skills. You should reassess your situation and make sure you provide the service that customers deserve instead of paying to the bloggers to advertise your below standard service!!

I am writing to express my deep disappointment following my recent stay at Riviera Hotel in Beirut, which I booked through your platform. Unfortunately, the experience was far from what was promised. The room was not clean, the mattress was extremely uncomfortable, and the shower was broken. The hotel itself is outdated and poorly maintained. Breakfast was not a buffet as advertised, but rather a few plates placed on the table. The jacuzzi and even some beach chairs required additional payment, which felt very greedy for a hotel of this supposed standard. Staff interactions were cold and unwelcoming, lacking any genuine hospitality. What upset me the most is that the photos and descriptions on Agoda are completely misleading. They paint a picture of a luxurious, comfortable stay—when in reality, it was the opposite. I trusted Agoda to provide accurate information, and I feel let down. This has been one of my worst hotel experiences, and it has severely shaken my trust in your platform. I hope you take this feedback seriously and reconsider your listing of this hotel—or at least ensure that future guests are not misled as I was.

It was the worst experience ever i got robbed from the room service staff of 85 dollars plus they were willing to charge me for taking something from the bar that i didn't use even if they charged my car parking for 8$ per night while i'm already staying at the hotel the food quality is terrible and the overall experience is zero that's not even 1 Star Hotel.