Rixos Almaty

My stay at Rixos Almaty was arranged by the airline after my flight got cancelled and it turned out to be a pleasant surprise. The hotel is huge, with an impressive layout and well-maintained common areas that give it a grand feel. The rooms are spacious and comfortable, though the interiors are slightly outdated. That said, everything was clean and well kept, so it didn’t affect the quality of the stay. The food was excellent, with good variety and quality - definitely one of the highlights of my experience. The overall ambience of the hotel is calm and premium and I really enjoyed spending time in the lounge area, which is perfect for relaxing after a long day. Overall, a comfortable and satisfying stay. I was happy with the hospitality and would recommend it, especially for short stays or transit situations.

An older hotel, which is not a bad thing. Breakfasts were fantastic. Our family had a negative experience with check in, cleanliness and safety in our room, and we had to address these matters with a manager. It’s obvious they need to deal with service quality when they make mistakes and get to a point where safety and customer satisfaction are priority.

Had a lovely stay at the Rixos to celebrate our anniversary. Have stayed at this hotel twice earlier on my birthdays! The hotel is centrally located adjacent to a park. The staff and the services are both excellent. would like to make special mention of Damir taking care of food and restaurants, Sarvar at the reception and Jasmine at Guest Relations all of whom went out of the way to make us stay comfortable. Also like to thank Yuri the director rooms a pleasing personality we met at the time of checkout.

I had good stay at rixos and from arrival to departure was great experience. Rooms are old style but very good and size is great. Breakfast is must eat. They have everything from spa to pool to gym

Stayed there for quite some time and my overall experience: „It’s a big rip off“. By far not worth the money they asking for. On first glance the hotel looks fancy and high standard, but current ownership/managment seems to suck out every peny without investing into overdue maintenance of the rooms. Rooms are shabby, appliances not working or falling apart, bathroom is constantly flooded after having had a shower, carpets are stinky and full of staints. In stark contrast to this is the nice and helpful personel especially Meruert at the reception. Her kindness, friendliness and heard warming hospitality is a sort of professionalism everyone will feel being at home and being taken well care of.

Shame on rixos name. Never expected such terrible experience from the rixos brand. We arrived at 2am and the only receptionist was looking disoriented and unwelcoming. Lobby is beautiful and architecture is nice, lacking maintainance. Old carpets in the corridors. Rooms that we saw, were Dirty and furniture shabby. Discolored carpets with huge stains in every room. Hair and pubes in the bathroom. Black Mold came out of nooks and cranies floating when we filled the bathtub. Next morning receptionists were even more stern, unapproachable. Breakfast was plain, nothing great, fruits and vegetables were looking old and dried out. Only spa area gave us good impression. And musicians in the lobby, they were actually amazing. Piano and violin are worth visit! Google recommended it as a family friendly hotel. In fact it's solely business hotel. There is 0 kids facilities.

I recently had the pleasure of staying at this stunning property, and I was thoroughly impressed. The rooms were impeccably maintained, with a fresh and clean feel that made me feel right at home. The amenities were top-notch, including luxurious toiletries that made my stay even more enjoyable. While the staff were friendly and welcoming, there was a slight language barrier, with only the reception team speaking English fluently. However, this didn't detract from my overall experience. The hotel's modern design shone through in its beautiful lobby, complete with ample seating areas where I could relax and unwind. The on-site bar and restaurants were open 24/7, offering a convenient dining option at any time. I also appreciated the coz Currency exchange, which was open till 8 pm. One area for improvement was the service, which could be a bit slow, whether it was the restaurant, housekeeping, or luggage handling for check-out. Additionally, the breakfast spread could benefit from a bit more variety, considering the growing number of international tourists visiting Almaty. Finally, the bathroom lighting could be improved – the dim yellow light made it tricky to get ready in the morning. Overall, this hotel has tremendous potential, and with a few tweaks,it could truly become a top destination for travelers visiting Almaty.

Just stayed at this hotel in Almaty and it was seriously so comfy. The vibe there is just really nice and chill. Seriously, if you're looking for a relaxing stay, this is the spot. Everything felt top-notch, I would totally recommend it. You won't regret booking here!