Sarah H.
Yelp
Sunday brunch... The place is cosy, the food is good, service inexistent. No organisation whatsoever, no prep, no communication, waiting time 1h30. In detail, we sat down at 10am, ordered 3 Bloody Mary then thought on food, after a while someone came to us and asked if someone had taken our ordered yet, to what we answered "No", and he left without taking it. After 5 min we asked that same gentleman if it was possible to place our order to what he answered, "I don't work here, I'm just helping out" and left again. Eventually a few minutes later he came back and took our order. The waitress was off her head, had no idea what was going on in the cafe. Taking coffees without knowing where they were going. Bringing them back, staff drinking it themselves, short of ideas on what to do with it. After 1h30min of waiting, the young lady who was doing service came to us to apologise for the wait and offered coffees, we ordered a strong latte that never made it to our table. Tables were not ready to greet customers, which shows a huge lack of organisation.
When we finally asked for the bill, it was brought to us, but no one seemed interested in giving us the change. Being hospo myself, I like to tip, but I would hardly consider tipping the oblivious service we were provided with.
On a more practical perspective, if there had been a little more organisation and care the experience could be great, the turnover higher and the business thriving.
I came here last summer and had a good memory of it. I will unfortunately not be setting foot there ever again.