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Over priced, nasty employees and food is not consistent. I used to love this place until I started to experience with most on here are saying. Please know whatever beef you order in here you’re getting roast beef. I ordered a Philly cheesesteak over the summer and when I called to see if it was tender steak, the woman told me it’s roast beef chopped up then why does the menu say ribeye? False advertisement.
Next order and I’ll show you pictures. I get a special prime rib sandwich. I call about it to inquire & She tells me it’s def prime rib. $25 for the sandwich I’m in the mood for it so I order it for pick up and You’ll see in the pictures, It’s not prime rib. It’s roast beef! All they do is add truffle onions etc and call it prime rib. I call up and the employees are arguing with you. Very nasty unprofessional. I leave a message for the owner I speak to him, He was overly nice…I had hope, I mention all of my grievances the prime rib sandwich I send him pictures via text. I let him know about the Philly cheese steak & the menu says rib eye but employees say roast beef and he said well Philly cheesesteak is chopped meats..so. I said but your menu says a particular cut and it’s not?! It says rib eye.
He Offered me a gift card, takes my information. And Never sends me a gift card. Or an explanation as to what happened. I write him again and he writes back that it was prime rib but not executed properly but still no gift card sent… way too expensive to just be buying roast beef and calling it special sandwiches.. In addition no consistency and you’re dealing with attitudes & incompetence here. Nothing over the top at Roast to be loyal anymore that I need to run back too, so I’m done. The owner should really get more involved as it is a great concept but there is no good customer service, the prices do not reflect the quality and care of food and false advertising on sandwiches.