Seth F.
Yelp
I dined on 9/26/24 with my wife for lunch. It was not busy in the restaurant when we dined, maybe 4 to 5 tables. Our server Aleksandra from Montenegro was our server, as she was there about 8 months to a year ago as she served us before.
We ordered 2 eggs over medium, toast, and a side of cheese blintzas. Usually the blueberry compote is on the side but this time it was under the blintzahs. She asked me what I wanted for my side, and I chose potato pancakes.
My wife ordered eggs benedict. The server didn't ask her what she wanted as a side.
Food came, and her eggs benedict didn't have any hollandaise sauce and it was on a plain bagel with potato chunks as her side.
I went to the counter and asked a woman for a menu, and it clearly said: the eggs benedict comes on an english muffin with your choice of side.
First off, Its hard to eat eggs benedict on a bagel and she would have chosen a different side. The woman at the counter seemed unfazed. I sat down, and both the waitress and the other woman came to see what they can do to fix the situation.
My wife said she just wanted her hollandaise sauce and a toasted english muffin. They offered to re-make her entire meal, but we initially wanted to eat together as we had somewhere to get to (not in a rush, but needed to be somewhere soon). The english muffin came back out but was only 5-10% toasted.
After the bill came, I was charged for her lunch. My wife only ate 1 egg. She didn't eat her bagel, english muffin, bacon or really anything else except for the 1 egg. At this point she lost her appetite as the order was completely messed up.
Finally I called the woman back over and asked for a manager, in which she replied, that is me.
I was quite shocked at her responses and she she acted during this whole situation. I said that I didn't feel right paying for my wife's lunch, but that I wasn't looking for a free meal. I offered to pay for 1/2 of here eggs benedict. She finally said, I will just take it off. We paid about $40.00 and I left our server (who clearly has a language barrier) a 18% tip. I have worked in hospitality for over 20 years and understand tipping. I loved being tipped so I do unto others.
Overall, we have decided to NOT eat there anymore. There are plenty of other places. The server is not new, and she should have asked what side my wife wanted instead of just bringing her whatever they decided. Her order was made with the wrong bread, and no hollandaise sauce. In my opinion, this shouldn't have happened, and not worth the customer service.
Roasters changed locations (about 2 doors down from the previous restaurant), it is very clean and looks refreshed. I posted another review about 1 year ago, and overall just not going to come back. :(