J P.
Yelp
UPDATED to respond to the owner.
Original review: This place was on our list as a must visit as we had seen it during one of our recent trips to the Island. I had researched the website, excited to buy local and support such a cute boutique. Upon arriving, whom I believe was the owner, was not welcoming. We felt like we were not supposed to be in there. Very disappointing experience. When a white male in a Hawaiian shirt walked in, she excitedly greeted him and told him all about their shirts and the store. We did not receive such an intro or a welcome. Suppose next time, if there is a next time, I'll be sure to walk in with my white friends.
In response to Roberta's reply, I have left her message for clarity and transparency, please see bullets ** to indicate my reply.
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Aloha JP. This is Roberta. I did review the date of your review and it was on a Monday, which yes, I was working that day and I do find this to be a very shocking review. Monday's are my solo day in the shop to not only get everything set up for the week, but also multi task with customers, ship online orders, etc.
* * The store was empty until the white male customer walked in, only then, did she find herself no longer busy.
We pride ourselves on hands on customer service, as well as the quality of products and experience. It sounds like you are implying that because you are not white that I did not greet you the way you wanted to be greeted. This is very offensive and let me remind you that Hawaii is a multicultural place where most all of our local customer base are mixed-race and myself and my staff welcome all to our store and do not discriminate.
* * You are right in that the product in your boutique is of high quality. The artists who choose to do business with you are one of the reasons we wanted to visit your store. A family member actually bought items from your store. I didn't include this in my original review, however, since there appears to be a need to explain further, happy to do so, this way, everyone who comes to this Yelp page will get all of the details. My husband is black and your interaction with him in the store is what prompted this review. Any time he asked you a question regarding a product, you stayed in your chair at the register and made him feel extremely uncomfortable. There was a lack of customer service and attention while we were in the store, however, you immediately left the front desk to discuss the origin of your designs and products to a white male customer upon his arrival into your place of business. This leads one to believe that we were not your ideal customer base.
* * Now Roberta, we do not need to be reminded that the island is multi-cultural, as parts of our family and lineage comes from the island. It is offensive to feel unwelcomed in a store that was top of the list for visiting. As a non-brown person reminding a brown/black family of Hawaii's history and culture, to me, seems out of place. However, based on your original response, I imagine your next response is, "how dare you, I have brown or black friends." I'll wait.
If you think you didn't get the greeting that you want, please remember that I am human and maybe I couldn't get to you if I had a store full of people.
* * Again, we were the only customers in the store at the time of the visit prior to the interaction and joy given to the white male customer.
Part of being a small business owner means having a list of a million things to do in one day and never being able to get to all of them.
* Sure, like greeting customers who do not look like you isn't a priority. No need to explain, we experienced it first hand.
It must be a luxury to have the time in your day to write a yelp review where you scratch me off as racist because you didn't get the greeting that you wanted.
* When one is on vacation, the luxury of time is abundant. Nailed that one, Roberta. It is not just the greeting, it's the level of customer service, which, from first-hand experience, you are capable of, just depends on who it is. Unfortunate we didn't meet your requirements. It appears we were the target of your bad day, and continue to be.