Quinn P.
Yelp
Today I made the mistake of being a customer of Roberto's Gelato. The flavours I asked to try were mild, and rather distasteful, not horrible, but definitely not worth the trouble or price. I gave up asking to try flavours because I didn't want to annoy the attendant and asked her politely to recommend a flavour and I got a scoop of the chocolate mousse which I'm pretty sure they just scooped out of a cheap, discounted litre of grocery store ice-cream. I'm not particularly a picky person, or one to complain, but I was treated so rudely I couldn't believe it. When I stepped out of the cafe and tasted the "gelato" it was powdery and dry in my mouth like it had passed it's expired date. When my boyfriends mom asked how it was I shrugged and said sweetly "this sucks ass." I was urged to return and when I asked to have something else because it tasted off the girl at the counter made a face, is it too much to ask for a frigging scoop of shitty ice-cream? She tried it and said it's how it always tasted and I just asked for a replacement and she nervously went to the back room to drag her manager to the front counter. What kind of business is this? Will they whip her for such a crime of an ice cream exchange? The manager asked me why I hadn't tried the flavour first, his temper filled the room instantly, I had been polite and worried of being honest, when I told him it tasted nothing like mousse and store bought ice-cream he told me in a mocking tone "well that's just too bad" in the end the best he could do was charge me for another scoop, which I reluctantly paid for. Thanks for the shitty customer service, bud!