Roberts Riverwalk Hotel

When I'm in Detroit, this hotel is the only one I go to. Classic, professional, clean, convenient, picturesque! See it for yourself. Do not believe the negative reviews. Management is mostly Black, that may be their problem. When I go, I always get a room on the riverside. The view is stunning!

We booked a room for a single night to attend a concert down the street. Upon arrival, the parking lot was empty and with no signs of any guests other than a couple who had been waiting along with us to check in. The check in process was lengthy as our room was not ready by the 4PM check in time. The front desk ended up switching our room last minute, and then they had to personally take us (along with any other guests) up to get us into the room as the key card readers were not working. The thermostat read 87 degrees in the room when we first got in, so we turned on what we thought was the AC and then left for dinner. We had to wait a good twenty minutes when we arrived back from dinner to access our room as there seemed to be only one staff member working at the time to take us up and swipe her card (I did not get her name, but she was very polite and apologetic for the small inconveniences so far). When we finally got back into the room, the thermostat still read 87, so clearly the AC did not function. Our phone in the room did not work to call the front desk, so we planned to speak with the front desk as we passed to leave for the concert venue. There was a sign informing us that they were away for 5 minutes, but it was much longer so we left for the evening and then requested a room with AC when we returned for the night. They did very quickly, and without hesitation, find us a different room which was larger and had cold AC, so kudos to the staff for that! A couple other notes: The rooms are nice, but definitely could have been maintained better (residue in the sink and bath tub, hair on the floor, coffee pot in the room did not work, etc.) The vending machines in the lobby did not work either, and no room service was available, so bring a cooler with cold drinks and snacks! This is a lengthy review, but what we experienced is consistent with other reviews. The two front desk staff and manager that we had dealt with during our stay with were all extremely friendly and did do all that they could to make our stay comfortable. The building does have a unique and spooky feel to it, especially on the fourth floor with no one around!

I will never forget the sight of the white men in full body paint (decked out for some football game iirc) locked out of their room. unbeknownst to them, and really all of the guests that day, the hot water was broken and the hotel left out that cute little detail when they took our res. I will always wonder how those sport fans felt having to take a frigid shower to wash all the paint away. in the end I didn't shower because the water was too damn cold!

First off I want to say that front desk was very helpful with all of the issues that came up with our one night stay at possibly the cheapest (in the worst way) hotel. Some of the issues are because of a ton of late bookings that came up due to a show playing at the Masonic temple that night. Staff was doing the best they could to keep up. And did take a good amount off our bill at the end. But that is where the good stops. I have a feeling you would get charged x amount if you left the bed unmade upon checkout if they could get away with it! After we finally got checked in and went to the room, the room has no towels, no remote (minor inconvenience) the lock did not lock and the shower is the most confusing thing ever. The shower is a game of matching two turn handles to get hot or hotter and then not turning off. Still have zero idea how to do this. We left before it got fixed . Had to go on a hunt around the room for soap. Found some in the closet. The phone in the bathroom does not work. No clock. Overall just not a place that was kept up with. Severely lacking in most modern amenities. For the price and the location i was hoping for better.

Friendly staff, clean rooms, loved being on the river, felt safe as they lock the main door at night, lit parking lot, 11:00 checkout is wonderful! Wished the pool had been open though.. & there wasn't a fridge or microwave in the room & we stayed all weekend, would have been nice to have a fridge for leftovers or for milk, since they didn't offer breakfast. Otherwise we would definitely stay there again & recommend to friends.🙂

First, I called over 7 times to confirm my reservation with no answer and no call back. Second, they said our room never got cleaned because the "rooms have been getting messed up." And she kept physically leaving the lobby to check to see if a room had been cleaned. She did this twice and we waited a pretty long time in the lobby. Third, she finally assigned a room and the walls, doors, carpet and bathroom floors were all dirty. There was still trash in the trash can from the previous guests and a towel was still hung on the back of the door like it had been used. The beds were made but there were stains on the comforter. I didn't even feel comfortable taking my shoes off. Fourth, there were damages. The smoke detector was literally hanging off the wall and the door for the bathroom wasn't lined up to the door frame so it wouldn't actually shut. Plus the phone was broke. Lastly, they charge a $100 security deposit for damages which is ridiculous since the rooms are already damaged before we get them.

I have never had such a bad experience at a hotel. My husband booked the suite waterfront room for our anniversary. We arrived at 4pm and did not get in room until 6pm. The guy that checked in before us had someone sleeping in his bed and they had to get him another room. We did not have air conditioning. The manager was supposedly on a plane coming back from vacation. When we went in our room the bed was not made and there were beer cans everywhere. It smelled like a frat house. They said the people that were working on fixing air conditioning were using our room to party and take naps. We were told we would get 20% off the room. It did not happen. When I accidentally ran into a woman who claimed she was the manger but would not give her full name ,she said she would meet with us in the morning. She was Very rude. The workers were told they were not aloud to give her full name and that she went by Miss Bishop. Someone did tell us her name was Sandra Bishop. She was very rude to us, avoided us and never met us in the morning. When we checked out they would not do anything at front desk. No apologies, no refund, totally rude. We were charged daily resort fees and there was nothing close to resort about it. We could not use the pool the first evening because there was a private party. The second night we were told we could not use the pool because it was being cleaned. We believe it was friends of Ms Bishop, a family of about 8 people adults and kids, using the pool, and were not even guests at the hotel. The hotel said it has a full restaurant and bar. It did not. I could keep going but I think by now you get the idea. I would never stay there again. I would highly recommend to stay away from there. There is a bar a block down called Anderson’s corner that had a lot better energy. They were concerned the this hotel will give Detroit a bad name when it is trying to turn itself around.

I booked an room at this hotel so that I could see a view of Canada through Booking.com, so the room i chose was an river view with an sofa, but what I got when I arrived at 4:00 pm was an view of a parking lot. This room cost me $207.00. I immediately went back to the front desk to inform the employee of the mistake that was made. The male employee told me that I received the room that I was charged for. The regular room starts at $139.00, so why was i paying $169.00.....I informed him that I booked my room on Booking.com, and it was for a river view. He said that the hotel had nothing to do withmy reservations on Booking.com, I said yes it does, or you guy's should not be advertising on that site. He told me that did not have anymore riverview rooms.||||I asked the gentleman to call a supervisor, he did, and with a lot of back and forth they just happened to have an room with the view, but i had to pay an additional $36.00. I paid the money because I was certain that they would not have given me a refund if I chose to leave.||||Today, I checked my bank account, I was charge twice for the room, first on Booking.com, and by the hotel, which was additional $207.00, plus the $36.00, for an grand total of $449.00. This is unreal, because I can not reach the hotel by the two phone numbers that is on Google. ||||I wanted to patronize this black-owned hotel although the reviews I had already read was poor, I still wanted my money to go with this establishment. ||||I was hoping that my experience would be satisfactory, but it was not. The hotel could not provide ice because of the virus, what does ice have to do with the virus?? There are no cups in the room at all. Had to leave the hotel for ice and cups. You can not check into the hotel until exactly 4:00 pm, not an minute before. If you can not check in until 4, you should therefore check out at 12:00 noon, instead of their checkout time of 11:00am. They slide a sheet of paper through the night to inform you that if you stay in the room past 11:00, it will be an $50.00, fee no exceptions. ||||I will never return to this once beautiful hotel, it is nothing like it once was. Please listen to other reviews regarding all of the negatives, I just wishedi didn't have the mentality of it can't be that bad.||||I will be making an trip to get my overcharged monies refunded.

This place has such great potential. It's just considered amazing hospitality to allow guests to check in if their room is ready and they are there early. I've never in my life stayed in a room that did not allow early check in. Too much micromanagement. Stop taking advantage of out dated covid policies to save money and offer coffee and snacks for guests again.... Stop being so rude about check out time. I've never stayed in a place with such stringent policies. Ever. As far as the hotel itself goes, it's mediocrely cute, needs some updating and could be amazing. It's just blah. At the local days inn at least I can get a free breakfast. Open the pool, covid is killed by bleach

I loved my experience eating at this hotel. I was there for a work trip with colleagues and we received excellent service, pretty decent food, and had a lovely time with each other.

Not exactly sure how this place stays in business other than hotwire tricking people in to staying there. Hotwire gives Roberts Riverwalk 3 1/2 stars which is seriously not true at this point. Negatives: AC does not work in all of the rooms. Check in was terrible took about an hour was actually sent to 2 wrong rooms with the 3rd our final destination but it still wasn't right. One of their issues is their check in process is out of date and they still do everything by paper. Staff - was 50/50 about 1/2 didn't care and was rude and the other half where ok. Rooms are in need of updates and everything is seriously worn for example carpets, fixtures, furniture. It was seriously difficult to get extra sheets for the hose a bed. Attention to detail is lacking, with dirty carpets that need vacuuming, windows that need a wash and general dusting. I'm assuming it's basically it's just run down from years of a lack of a maintenance program. Positives : They did have 24 hour security. It's a really old cool building with lots of potential right on the river. The river walk area seems nice. I was told that they are refurbishing and updating the hotel. The sheets and towels where clean. Soap was provided. If you are staying here good luck! I seriously hope the place gets better. As of the date of this review it's not good.

I booked an room at this hotel so that I could see a view of Canada through Booking.com, so the room i chose was an river view with an sofa, but what I got when I arrived at 4:00 pm was an view of a parking lot. This room cost me $207.00. I immediately went back to the front desk to inform the employee of the mistake that was made. The male employee told me that I received the room that I was charged for. The regular room starts at $139.00, so why was i paying $169.00.....I informed him that I booked my room on Booking.com, and it was for a river view. He said that the hotel had nothing to do withmy reservations on Booking.com, I said yes it does, or you guy's should not be advertising on that site. He told me that did not have anymore riverview rooms. I asked the gentleman to call a supervisor, he did, and with a lot of back and forth they just happened to have an room with the view, but i had to pay an additional $36.00. I paid the money because I was certain that they would not have given me a refund if I chose to leave. Today, I checked my bank account, I was charge twice for the room, first on Booking.com, and by the hotel, which was additional $207.00, plus the $36.00, for an grand total of $449.00. This is unreal, because I can not reach the hotel by the two phone numbers that is on Google. I wanted to patronize this black-owned hotel although the reviews I had already read was poor, I still wanted my money to go with this establishment. I was hoping that my experience would be satisfactory, but it was not. The hotel could not provide ice because of the virus, what does ice have to do with the virus?? There are no cups in the room at all. Had to leave the hotel for ice and cups. You can not check into the hotel until exactly 4:00 pm, not an minute before. If you can not check in until 4, you should therefore check out at 12:00 noon, instead of their checkout time of 11:00am. They slide a sheet of paper through the night to inform you that if you stay in the room past 11:00, it will be an $50.00, fee no exceptions. I will never return to this once beautiful hotel, it is nothing like it once was. Please listen to other reviews regarding all of the negatives, I just wishedi didn't have the mentality of it can't be that bad. I will be making an trip to get my overcharged monies refunded.

Only giving this two stars instead of the one because of the very nice hotel staff working the graveyard/morning shift. At first I thought that this place seemed pretty decent, aside from the man working the evening shift who was pretty rude while checking us in. We arrived around 7:30pm, and had been driving for a while, so we wanted to get a drink in the advertised hotel bar. We were told that the bar was closed and only opened for breakfast and lunch. What hotel bar isn't open in the evening for dinner? Wound up walking in the freezing 19 degree weather to a bar down the street for our dinner and drinks. When we returned, I asked the desk worker for a martini glass, since we had brought some mixers of our own, and was informed that they were kept in the closed bar, to which he didn't have a key. Oh well, not a huge deal I suppose. We then found out that our beer wasn't twist off like we'd thought, so again I asked if we could just get a bottle opener (something I expect any other supposedly "4 star" hotel to have handy for guests), and were again told that they were in the locked bar. A little creative thinking later, we had our beer opened and were relaxing. One thing led to another, and we accidentally spilled something on the bed (clear liquid, no stains to be had). I figured I would just be honest and ask for a change of sheets. Imagine my shock when we pull the sheets off and find a huge bloodstain on the mattress! Someone cleaned that room and literally thought it was a good idea to just throw a sheet over it. I complained and we were moved to a new room. In the morning, I was told that I could have 20% off what I paid. I asked for either a free night or an extra late checkout to make up for how late we were up from the incident, but was told I could only have the discount. I will not be staying here again, unless their prices drop a good $30. $100 plus a $100 deposit was just ridiculous for this place.

I booked room on hotels.com for a school reunion so I'd be closer to venue. When I arrived carrying suitcase and pizza for pre-party meet up in my room with couple friends, the front desk said they ran my debit card but was unable to use it for insufficient funds. Iooked on my phone and had a couple thousand showing in my account, more than enough for one night stay. I disputed the claim and asked them to recheck and even offered credit card with zero balance but then was told they were fully booked. While I moved to the side to call hotel.com, I heard another person come up to reserve a room on the spot and she was accommodated. I turned and said I thought it was booked up and got no response. At this point the hotel.com representative came on line and I explained the situation. He put me on hold because he said everything was fine with my reservation which was placed a few weeks earlier and called the hotel. I heard phone ringing while front desk ignored it. I told hotel.com and they said they'd call me back within hour -which they did and apologetically said no one at hotel would pick up the phone but offered to book another downtown location which I refused as I had already went back home, tripped in parking lot pot hole, dropped the pizza, cried in frustration, left vmes for friends to go directly to venue, went to bed with headache and missed the reunion entirely. My guess is that walk-up guests pay more than the booking sites. As I was leaving, I heard them give the same line to another guest that was erupting in anger. I'll never go there again!! Used to be pretty place to stay on waterfront. Later I was told it has not been kept up - the rooms are not nice and obviously the front desk is no longer helpful as in years past. Save yourself the aggravation and stay elsewhere!

I wish I could give negative stars. This is by far the worst hotel experience I have ever had. I had a reservation, but my room wasn't made up even though it was 8:50pm when I arrived. There is no a/c in the lobby, and I have been roomless now for 30 minutes. The tv in the lobby has no remote, so you have to stand to change the channel and the reception for the tv was awful. The show was stuck on the same image for 8 minutes. A guy came to the lobby while I was there complaining his room didn't have a/c. They also don't let you charge to a company card if your name is not on it, even though it was reserved with that card. Won't stay here again! Update: took 2 hours got a room, it had empty beer bottles, water in the tub, bed not made, etc. They got me another room, which has a/c, which is a commodity around here. There are gnats flying around in here. I am going to deal with it. Its almost 11pm.

Do NOT stay at this hotel‼ we were moved from our room and, the owner, Sandy called the Detroit Police Department on us! Turned off all the power in the room; continued to bang on the door and open it when we were not fully dressed.

Update: I ended up not staying the night. I discovered dirty sheets, white "stain" on desk chair and a moldy tub and ran.... I ended up at a last minute loft downtown thanks to Airbnb. I checked out of Roberts Riverwalk and asked for a refund. It's been a year and I haven't seen a refund or a response to my 20+ emails to the hotel and GM. Very astounding if they are still open..

Without a doubt the worst hotel I've ever stayed at in any '1st world country' Booked this place on booking.com and got confirmed for a double room (for 4 people) upon arriving we had to wait 1hr at the check in desk before anyone was capable to speak to us, at this point we was informed that they may not have a room for us but that we "shouldn't worry as they would refund us" - HA I actually laughed a little! So after explaining that we needed the room as it was gone 9pm at this point and we didn't really feel like driving back to Toronto! We finally another hour later got put in a room BUT it was a room under construction. A room without bed sheets/ towels/ toilet paper and in parts without even a ceiling! - bare pipes on show and noise coming from what I assume was the AC unit. Never the less we got on with it and the next day went out to look around Detroit...up until around 2pm when the 'General Manager' called us and advised we couldn't stay in that room due to the construction and had to come back immediately and move our stuff (great customer service) When we got back to the hotel the wonderful general manager had already gone in the room and had security move our bags and stuff and put them in another room....and the other room? Oh it was a single! The ridiculousness doesn't end there though, when we asked at the reception for the double room we needed we was advised the general manager didn't believe we booked a double room (honestly as I'm writing this I'm laughing at how stupid this all was) Eventually we got a room for all 4 of us but never once got to see the general manager as she was too busy hiding away - pathetic. Would never, ever stay at this place again.

Check in took a long time. A long time. When I got to my room the door wasn't latched and housekeeping had never even seen the room. I got switched to another room but the customer service was weird. They hardly even talked to me. The new room definitely needed some work, but the bed seemed clean. My mom also had a room down the hall and there was a used soap with a pube on it. And they charged her a deposit for a second room key card. And there was an $18 resort fee. It was no resort. I couldn't even find a microwave. And did I mention the pube soap?? Don't stay here.

Save yourself the trouble and the gross-ness and do not stay here. The place hasn't been updated in quite some time and it probably since then that it was cleaned. Our room smelled, a soap dish fell off revealing lots of mold, and barely any of the outlets worked. It was the first place I worried that we might get bed bugs. On a funny note, the hallway had 3 chandeliers and among the 3 there was only 1 working lightbulb. My husband ate breakfast here and said it was the worst food he's eaten. His omelette was bland and greasy somehow. He ended up being horribly sick afterwards and we had to cancel plans for the evening because he was too sick. Also, the area isn't that great, not a lot to walk to though you can walk along the river.

Dis -a- point- ing! At 1pm the front desk attendant was very adamant about refusing to allow us to check in before 3pm... Period. Said it was a "new law" that states "hotels are not allowed to check any persons in before the check-in time"... ?? Really, a law?? She even argued with her manager about it before she checked the computer per his directive to see if our room was ready... My second attempt to check-in at 2:30p the computers crashed, management came out and got it back online, then to the room... I had to search the hallway for the room number sign to find my room because she did not inform me where my room was.. Old building/Room/Faucets is fine, dirty, stained, bugs flying around is NOT. Gross. We got outta there asap. Prices should be much cheaper for what you get. Clean should be their #1 priority! Not good business. At all.

This was atrocious. I work in customer service, and I hate giving bad reviews. This hotel has had no A/C since June (per other Yelp reviews). It took a good hour to check-in, the room wasn't ready. While out and about, they were unable to process my credit card. As I tried to call back, there was no answer... no answer... no answer... The couple of staff members I did run into were friendly, but it seems like no one is working in this hotel. Being met with that apathy is the worst. We checked in around 11pm with the news we had no A/C. After my mother and I suffered thru a hot night with a measly box fan, we checked out early to stay at a functioning hotel. We were also lied to about the air conditioning. We were told it had been out for a few days, but this has obviously been happening much longer. Priceline is doing their best to help refund the night we didn't stay there... but to no surprise, there is no answer on the Riverwalk telephone. I'm fine with a dated, not-pristine hotel, but this one takes the cake. I wouldn't advise the human who broke my heart in high school to stay here. It's just that bad.

Do not book with this hotel. We reserved a room and tried to cancel for a week. They are not open Monday - Thursday. They have do not have phone service or anyone taking phone calls on the hotels behalf. The line goes straight to voice mail that is full and does not accept messages. They do not answer by email. We were charged for a night stay that we did not use. Horrible experience.

Upon check In we were told the AC was broken, the conditions of the hotel were deplorable. Bugs on the carpet in the lobby. Pieces of the ceiling laying on the floor. Then when we tried to cancel the staff became nasty, and rude. Stay away from this place, the WORST hotel I've ever walked into.

My wife grew up in Dearborn and loves this place and has stayed here several times on business trips. This was the second time that she brought me, her husband, along. The hotel has a classic feel from the early to the middle of the last century, and an ambiance to match. The hotel sits right on, and along, the river walkway, and the Detroit River - with Canada clearly visible a mere mile away. The staff is very friendly, informative, helpful, and accommodating. When my wife had made our reservation, she was not able to secure a room on the side overlooking the river. When checking in, she asked the desk clerk whether we might be given a room on the river side. The request was immediately granted - and the room was just two doors down the hall from the front lobby. One gentleman working - Aaron - was incredible: he assisted me in carrying our suitcases up the front ten or so steps, he helped us check in, he unlocked the front door when we returned late; whenever we needed a hand, it always seemed that he was there to offer one. If I had any complaint about the hotel at all, it would not be about the facility itself or any of the staff, it would be about their check-in policy. The front desk does not open until 4:00 PM to check guests in, regardless of whether you have a pre-paid reservation. Even here, however, the staff is helpful. When my wife first brought me here about a year and a half ago, we arrived at about Noon or 1:00 PM, luggage in tow, and were informed about the 4:00 PM policy. The desk clerk then showed us to a storage area where we were permitted to leave our luggage until check-in time, allowing us several hours to explore the downtown and river environs. All things considered, this is a classic, relaxing hotel - with vintage decor and furniture - overlooking the Detroit River as freighters, ferries, and pleasure boats from both the United States and Canada ply the border waters (we even watched from our room yesterday afternoon as a bold pair of jet-skiers raced down the river hitting large and small waves, flying several feet into, and through, the air); and with an absolutely wonderful hotel staff. Who could ask for more? Or would want to? I will insist that my wife bring me along more often. Actually, there is one more thing that a person could legitimately request: proximity to the Atwater Brewing Company. And this wish is also granted by the hotel's location - a short leisurely walk from the brewery, which to my mind is one of the best in the Detroit area. Living far North near Mackinac Bridge, we don't get here as often as we might like, so we will need you to check it out in our stead. John Patterson

THE WORST HOTEL EXPERIENCE EVER! PLEASE DONT WASTE YOUR TIME OR MONEY! This was a beginning to end disaster. For my birthday, I decided to hang out downtown. With not wanting to drive back home Friday night, I went online and found what looked to be a hidden gem. I was wrong. This place was too good to be true. Upon checkin, I was not greeted professionally; instead it was "you got yo ID"? The young lady Tiffany then took a total of 35 minutes to finally tell me what was going on (unfortunately, I watched the clock go from 10-10:35 literally). I booked a 2 queen bedroom and was finally told that they only had a 1 king bed available. After me stating that after 35 minutes, that was unacceptable, I just recieved a blank stare with no apology, no empathy, just told that "Booking (the website I used to make my reservation) always overbook the rooms & you gotta call them if you have an issue cause theirs nothing we can do". I asked for the manager & conveniently, no one was on duty. I was told that Otisa (manager) would be there the next day after check out, of course. After realizing I was getting nowhere, I preceeded to my room that was 85 degrees inside, keeping in mind, It was 90 outside. The a/c moved at a snales pace to drop 5 degrees. It was broken and by this time, I wanted to enjoy the occasion of why I was downtown originally, so left the room for 3 hours. When i came back, the temperature was at 80 degrees still and miserable. Since I had to share a bed now with my sister and the couch looked super old & outdated, we went looking for more pillows. After finding what looked to be a balled up sheet and dirty pillow, I was through. I tried the TV and every "basic cable" channel they had was fuzzy and not clear at all. The next day, after a hot 80+ degrees in the very uncomfortable room, I was awaken by someone screaming "housekeeping" @ 10:30am while check out was @ 11. I thought that was funny that it took 35 minutes to check in but they were attempting to get us out 30 minutes early. The bathroom was molded and disgusting. Pictures below. I've tried 3 times to reach a manager since this past weekends stay and to no avail have been unsuccessful. Im either put on a long for a long time to be told no one is available or the phone disconnects. I was looking forward to my stay to relax and enjoy my birthday weekend; however, it ended up being a filthy, disappointing, waste of money. I do not normally write reviews like this but it was really that bad and I feel I would be doing a disservice to other vacation/staycationers who could fall into the same trap of the promised "boutique" hotel feel. Its all a sham.

This hotel is a nice looking hotel but I am currently staying here and got suspicious knocks on the door by guests in Room 415 pretending to be maid with no cart yesterday and then today room service that I did not call for, both times 10 am. To test to see if I am in the room likely to see if they can raid it while I am not inside. I travel a lot. I've seen this type of illegal behaviour. And I have a mind to call the police if this is not resolved. The even odder reason is that BOTH my keys get deactivated whenever I leave my room as if it gets reset, however the staff tells me it's normal. It's only normal if it's just maybe one key, but both? There is likely serious suspicious illegal illicit behavior going on here that could hold the staff and hotel management or owners liable. Pay attention to your surroundings and put everything in your safe. I am only explaining my experience. We are paying customers who deserve a hotel experience that makes us feel safe and secure. I am writing this not just for me since my trip is almost over but for future people that stay here. And since I've informed the hotel, they literally said for me to give them my cell and then write down a note and to tell management.

Room was very dated but acceptable. The bathroom wasn't the cleanest. There was hair on the floor by the tub. The thermostat batteries went dead while we were gone and the room was very hot but they replaced the batteries quickly and it cooled off. The check in process was easy but they requested a $150 incidental deposit. That's quite a bit. The elevator was pretty slow. We went out to dinner and came back and the entrance door was locked. We had to ring the doorbell for someone to come open it. Weird. Pretty close to the river walk. I used my Apple Card for the room and the front desk lady asked me for a card with a number on it. Kinda strange.

3 hours to check in. Brother in law had spoke with the owner a week prior to our visit. Paid for the room and requested a third floor room facing the water. First room, someone was in, and was told we could have a room facing the water, but the air didn't work. The room we ended up with had trash still in the trashcan hair on the floor, had to stand in 2 inches of water to take a shower and the socket didn't work. Had to unplug and switch to another outlet. For $168, there were no perks. Parking was horrible, and I've never been to a hotel that said park at your own risk!! After driving 10 hours, this was not what I expected! Room number was 318. I cannot recommend this place!!!

came here about a month ago but didn't have my phone for the past month, first thing i'm doing is to review this place. found a fresh human feces stain on my bed. enough said. i called them and complained, they person on the phone said "Eureka! Would you like to discuss charges about changing rooms?"

This is NOT a resort hotel as it is advertised. Very disappointed. This was supposed to be a relaxing weekend away after a difficult summer dealing with our son's cancer treatments. - no shampoo. They said they ran out. Who runs out of shampoo?! - the 1st room they sent us to wasn't cleaned - no tissues - the television doesn't work - windows to look out at the river were very dirty. Such a shame. Beautiful building Don't stay here!! I will say that the front desk staff were very friendly, but the housekeeping was awful.

I checked in late that Thursday (11/26/15) night and off the bat I was nervous driving towards the parking lot because I saw the sign that said "park at your own risk". I have NEVER been to an establishment that had such an off putting sign ESPECIALLY since you OFFER no other options for parking. Where else was I supposed to park my car? Because it was late and I had my 2 year old in the car, I drove to the front and not only was there no bell man there were no closer parks. So I had to drive back around and fortunately I saw someone leave a park that was a little closer so I took it. Because it was so late, I was rushing to get in the hotel and I was happy to see a few people leave out so we weren't out there alone. As soon as I got inside, there was no one to great me or offer to help me with my luggage. Because there was no elevator, I had to drag my luggage and a cranky toddler up the stairs. Once in the lobby, the receptionist was pleasant enough, but when I got to my room, things began to change for the worst. After attempting to reach the front desk, I noticed that I had a the wrong phone in my room. I was in 205 and the phone said 203. I was trying to call down to ask for allergy free pillows, but because the phone did not work, I had to use my cell phone. I requested pillows and the lady said they would see if they had some, but she never came upstairs or returned my class. Secondly, housekeeping knocked on my door TWICE and opened the door while me and my son were sleeping between 9-10 am the next morning. I have NO idea why since check out was not until 11:00. Once he was up, he would not go back to sleep. Thirdly, when I returned to my car, not only was it broken into and suffered over 200.00 worth of exterior damage, money and a few valuables were stolen. When I called the front desk, no one came out to assist me at all. I had to go INSIDE to request a broom to clean up the glass. Additionally, I was not offered any type of compensation for my troubles. I asked where there cameras in the parking lot and I was told no even though there was BIG SIGN saying that you had CCTV. I was also told that security drives around nightly and I did not see anyone at all as I was coming from the parking lot. The manager NEVER came out to offer ANY assistance after my ordeal. Being from Chicago, I am not familiar with Detroit and it was very frustrating having to figure out what to do. It was only after my sister requested to see him that Mr. Evans (the manager on duty) appeared and needless to day he was MORE than unprofessional. He lied about when he found out about the incident, REFUSED to comp my room, and implied that if I was staying an extra day he might be willingly to comp me (when asked about it later, he lied that he did not say that even though my sister, brother and the front desk lady Shelia heard otherwise). He did offer to buy us lunch from the downstairs bar but that was only offered AFTER we talked about how unprofessional he was. Lastly, I called back to request the contact info from Sheila and as of today, I have NEVER heard back from your establishment. Roberts Riverwalk hotel is NOT only UNSAFE, they don't treat your customers well. Attached is pictures of the damage and FALSE advertising of CCTV's

We stayed in 206 of this hotel which has previous guest smell. No AC function, No morning breakfast. Good location you can walk along river of Detroit, Canada is right across river. Room's picture and furniture remind you prosperous past of this city. Security friendly, front desk is friendly. Yesterday a party was held in the backyard, nice to see young kids gathering for social. When party was over, a fighting between kid was horrible. Security guys were working hard to stop escalating even it happening outside of hotel.

Start with the driveway as you are approaching the hotel. Potholes and poorly marked. When we first walked in there was a scent of "recreational". The rooms have potential, but... Dirty, no hand soap or facial soap, two towels, no bath at and slick tile floor, no hot water at the sink, lumpy pillows, extra blanket felt like sandpaper, minimal if no sound proofing. We may have been above the bar/dance floor. Deep bass went until at least 1:30am. Never again. I'll drive to Dearborn for a Marriott before I stay here again.

Pretty much nothing worked: Check in is painfully slow, after which you need to walk back to your car with the printed parking pass to not get towed. Most tv channels would freeze and the remote was disgusting and out of batteries. Wifi is suuuuuper slow and most people who were staying for work were actually working in the lobby. AC in the room didn't work. They had brought in a tiny fan to help, but the room was still at 79F during the night (big brick building). There was also shampoo missing from the room and overall the room was dirty. Pieces of toilet paper on the bathroom floor, curtains looked like they haven't been dusted the past 10 years. Oh well, other than that it was perfect!

I will start with positives first beautiful landmark hotel with awesome lake views. Nice walking path. Loved how the king room was laid out and how nostalgic it was. Not to far of a drive to Ford field. They have a blow dryer. We came in for a Bears Game it was good if you are staying for less then 12 hours as we did. Negatives: Rough parking lot with low lighting Only one entrance in Check in is on second level from entrance You have to carry bags up several steps to check in Our room was dirty (cups left behind with snot on wall) Bathroom tub was filthy as well as hair in sink Only had half of toilet paper roll ran out of TP They control room temp They have heaters and fans in room for guests to cool or keep warm since they control Dirty remotes sticky Vent in room had spot around it like if someone smoke or if there was a fire Bedding had stains Towels were stained Not enough towels, soaps or shampoo for 4 guest Third floor smelled like hospital cafeteria Not enough handicapped parking They charge resort fees WHY it's no RESORT You are paying high price for scenic view not room Only one person showered because how tub looked So the room was filthy luckily I came prepared with a blow up mattress pillows and sheets. The room I booked was a king but It sleeps four. Has pull out couch we did not use because of filth. The other two people who got bed slept in the clothes they came in with without touching sheets. We came in around 10 p.m. and checked out at 9 a.m. I was afraid something was going to happen to my Jeep so I parked in front were drop off was. Other expensive cars parked in handicap (which they were not handicapped) and non parking areas close to front. Pricey for this hotel. Rooms should be no more than $70. Definitely would not stay here again if I ever come back for Bears Game. Next time will pay more for hotel downtown so I could get a good nights sleep before a game.

Room had no heat in 28 degree weather. The door wouldn't open from the inside. The Two times I left, I had to slip my key under the door (once to a front desk person and the other to my coworker) so I could exit my room. Despite being a non smoking room, room smelled like cigs. Shady overall not safe place. Room was a decent size and had hot water at least.

This was one of the strangest hotel experiences I've ever had. I was trying to book through Expedia and it said all of the rooms here were sold out. I went to another hotel booking website and got a room. It was a great price for the location, right on the river. We pulled into the parking lot to find... no other cars. At all. It was past the check in time. Why did the website say it was sold out??? We were the only people in the hotel that night. We walked around every floor exploring. There was no one at all. It was dark and dingy and our room had crumbs left on the counter, but the room was a good size with tall ceilings and a river view. Some of the other doors in the hallways had no locks on them and our door had cracks like someone was kicking it in. We had no other experiences but it was an eerie place. Can't say it was that bad though because we only paid 66 dollars for the room plus all of the taxes. Strange place.

1. Hotel had a 30 minute wait for check in for the room. 2. While in line I saw three different people bring their key back and refuse room due to not being clean, broken doors, and lack of ac. 3. No AC in lobby. 4. Carpet looks like it is worn through throughout the hotel. 5. Saw the hotel give a person a room that already had people sleeping in the room. 6. Our room did not have ac. 7. Hotel did not and will not answer the phone.

I was very disappointed with accommodations at this hotel. The rooms appear to not have been updated in decades, my room was in a state of disrepair. The carpet was filthy, lights were not working, and room was dusty and the heating system works sporadically, to name a few. Look elsewhere until they decide to invest in the property and update.

Disgusting. I've looked though the pics and realized that this entire hotel is filthy and unkept. Where the F is housekeeping?? Why don't you hire people who actually WANT to keep their jobs, not like these ones who are beyond lazy and couldn't care less about their work... they just wanna go home. I wish I could give it zero stars. NEVER AGAIN!!

Absolute worse hotel I have ever stayed at. DO NOT STAY HERE. There was blood on our sheets, dead bugs in the room, mold in the bathroom, no towels in the bathroom, the fitted bed sheet was on top of the flat sheet (how do you not know how to make a bed?), and to top it all off, we walk out to our car to find a busted window that the hotel will do nothing about but conveniently had cards for a shop that will fix the window for only $100. That's not to mention that it was not an easy hotel to find to start with and when we tried to call on our way "they were so busy" they couldn't answer the phone. Keep yourself and your car safe by staying ANYWHERE else.

Hotel was decent at most. The interior itself is really nice, had a vintage/Victorian feel but not thrift store-esque haha. You have to climb a flight of stairs to reach the lobby which gets annoying when your luggage is heavy. Anyways, the elevator in the lobby reaches floors 3 and up. If your room is in the 200s, you have to go down the hall and go to the elevator in the back to reach floors 2 and up which is stupid in my opinion lol. As for the room itself, my group and I had booked a one bedroom room since we were traveling for a festival out here and it was decently comfortable since we had brought an air mattress. Pros: - comfy bed - working and strong ac/heater - spacious bathroom Cons: - no microwave - no refrigerator - barely any outlets - no hot water in the shower - lights worked weird, sometimes would half to turn switch off so one of the lights would work? - parking is sketchy and you're kinda SOL if they're having an event there. Unfortunately the day of checking in, there was an event so we had trouble finding parking. It was local enough for us to not spend an arm and a leg on uber/lyft to get to and from Hart Plaza and all the after parties. Will skip on booking this hotel again.

Pretty terrible. Nice staff. No working phones in room, no towels, no smoke detector, no a/c in main lobby, bulbs out in most hallway and lobby light fixtures. If your thinking it looks quaint, your wrong. Cool location, otherwise Extremely disappointing, would not recommend and my family will not be returning.

They get 2 stars only because they're relatively close to downtown. There's antique and then there's plain ole unkept.

My family will never let me live this down! This was by far the most memorable hotel experience, for all the wrong reasons! The service is lacking. At check in - the guy behind the desk filled his mouth with water and swooshed it the whole time I checked in. He walked away twice for long periods of time - no explanation ... and when I asked questions - he just pointed to his mouth and kept swooshing ... I couldn't make this up if I tried. It is not wheelchair accessible. I had a senior with me who had trouble with the steps. The door at the bottom off the ramp lead to a dead end. We had to walk up one flight in order to get to the elevators... we made it work! The room was stank and filthy! Dead bugs, no AC. The door keys did not work. The workers had to escort us to the room each time ... The phone was epic! Literally had no buttons, no dial tone, was utterly useless - I unplugged it ... yet returned to find it plugged in! What's the point!?!?!? The pool was closed... we were told it was being cleaned. We went to 'check it out'. It had clearly been closed for months... very disappointing. There is no restaurant open on premise. That's also been closed for a long time... completely abandoned The river walk has potential - but the hotel itself and immediate area leave a lot to be desired! I whole heartedly DO NOT recommend this hotel! Don't let the photos and handful of good reviews fool you.

Tried to book an event here for 150+ people. There was good communication initially however the event person Darla completely dropped communication despite stating a I had a tight deadline for receiving information. After several emails, calls and texts, she finally reached back out 2 weeks later asking if i decided on a venue. Their lack of timely follow up is a red flag for me.

Ahhhhhh Just OK!! Too much Rift Raft in/out!! And DONT wanna park your Car Here!!! Tooooo DAM Dark at Night!!

Wonderful hotel. I'd absolutely stay here again if I ever head back to the area. I loved the look of the hotel. I read it used to be a brewery, which certainly contributed to it's unique character. The rooms were huge, had a river view (though we booked a standard room), and we're extremely comfortable. The services they provide were first class and well done. I really felt pampered without having to ask for things. The staff was super friendly and genuinely made us feel welcome. The river walk out back is beautiful and sadly underused. The immediate area around the hotel is very nice, safe, and well taken care of, but the main drag (Jefferson, I think) looked to be a bit on the shady side. I'd probably stick to the grounds or convenient hotel provided transportation. One downside; the hotel restaurant was a bit of a disappointment, especially because we booked a room that came with a $40 per day food and beverage credit. The food wasn't horrendous, but it was something along the lines of "Denny's" quality. Pretty sub par for an Omni hotel. Also, it's a slight rip off, because if you use your $40 credit for $8 worth of coffee and bagels you don't get any change. That aside...tops for Detroit. Check it out if you are in the area.

Despite the very scary reviews we took a chance. The place has huge potential. The location is beautiful. The building is as well if you are like me and appreciate turn of the century architecture and high ceilings, plaster and crown moldings. There are 2 problems. They are currently under reconstruction and the resturant, looked incredible because it's inside and out. But it's closed. Lovely pool and cabanas directly on the river front. The booking is very outdated, they are not using a computer system but relying on an out service from what I could tell. However, the staff was courteous and handled a lot of issues with check ins professionally with a sense of class. Our room was not what I booked but the issue was addressed immediately. Our spacious but dated suite was very clean. The towels and bedding were great and the view was floor to ceiling windows looking over the river at Windsor and belle isle. Belle Isle is a short drive and worth the trip for sure. There is onsite parking included. The historic building is done a bumpy street deep into where there are warehouses. It's adjacent to the East River walk. I think the owners may be old fashioned. I'd love to come back and check it out when the renovation is complete and the resturant is open. We like room service and didn't know it would not be available. It's cool. We got some pastries and fruits nearby area is fine with variety. Room had fridge

This hotel is apparently owned by someone unconcerned with making money or establishing a reputation for excellence in the hospitality industry! Maybe he / they decided "I'm bored. Let's buy a hotel. I/we don't have to know anything about running one. How hard can it be?" The telephone in the room was dead, no remote for the television, and I requested tooth paste because I forgot mine - never received. As other posters have noted, nothing affirms you have made the right choice in selecting a hotel like seeing a sign that reads "PARK AT YOUR OWN RISK"! Then there's that weird bit of business about incidental charges - apparently costs one nights stay (?) I have to check my credit card to ensure I. wasn't charged because I paid for 2 nights in advance but stayed for 1. Note to establishment, if your going to charge incidental fees (usually $50) the incidentals should be working and available! No huge issues with the staff - courteous enough. Didn't like the location at all. This property should not be advertised as being downtown. It isn't! It is actually quite far from all of the places that make Detroit worth visiting. Grew up here, should have known better. No entertainment options close to the hotel. Under the right management and with top to bottom room renovations (I won't even get into the smelly linen and thread bare blanket on my bed in the dead of winter/ "no tell" - motel cheap bathroom towels, no closet in my room or luggage stand) this hotel could be somewhere worth staying. I would neither stay here again or recommend this place to anyone I "like"!

I won't go into the comical details of this shitty hotel other than to say a chicken wing fell out of my beach chair when I opened it up. Literally too many things to complain about my hands would fall off typing.

(The one star given is only for the free cans of beer we received during our 2 hour wait to check in and get a room. Mind you security guards handed the cans of beer to anyone without checking ID...) So we Booked a room 2 weeks ahead on booking.com. By the looks of the pictures and location thought it would be good for the price for night after a concert. Arrived shortly after 3pm(checkin time) to be greeted by 60+people in line waiting to checkin in a 85degree lobby! After about 1hr of waiting in line we finally get a room key. We head to the room only to find someone else's belongings already in the room! A woman's purse wide open on the bed! So we immediately went back downstairs to inform the front desk. Waited another 20minutes only to have our second room occupied as well. On the third try we got a room with No AC and forced to sign a waiver or could not stay! With a concert that was already started we did not have any time to alter our accommodations so therefore we were forced to stay. Also...while standing in line the staff announced anyone who had booked that day over the phone or online would not have a room. This hotel will not give discounts, refunds, Bar/restaurant was closed even at 5pm Parking lot is full of potholes Not a friendly staff Noticed a staff member walking the hallways spraying a "cleaner" on to carpeting...... I would not recommend this hotel to ANYONE

This hotel is disgusting and there was no heat. Seriously, our room was between 57-60 degrees all night. Don't go here!

Booked here in August 2017. It's taken me this long to get over my PTSD I got from this hotel to post this. And I TRIED, I really did. When I arrived a jazz festival was scheduled 7pm to 10pm, and I thought GREAT! It was more of a rap festival, but I could deal. It was right outside my window so at 10:30pm with the music still blaring I started to get a little irritated, I had been travelling all day and felt I was due a little sleep time. By 11:00pm the music was still going strong, so I called and asked what was going on, and not getting a satisfactory answer, asked to speak to the manager: "he's outside with the band". At 11:30pm I got on the phone again and stated a little (a lot) stronger that the music had to wrap up. Walked outside and EVERYONE was gone except the set up guys who were blasting CD's! That finally calmed down. Then, the neighbors who had an adjoining door started partying. VERY loud. Again, multiple calls, I heard security speak with them twice, 30 second reprieve, then full force again. Then, someone tried to enter my room through the adjoining door! That finally resolved at 5am. At 1:30am heard something like water coming from the closet, opened the door, nothing there. At 3:30 am, opened the closet and water was STREAMING down into the closet from the room upstairs. Saved my clothes mainly. Finished the night sleeping out in the lobby until I could get a ride to another hotel in the morning.The clerk at the desk felt so bad for me he offered up a paper to request a refund. I filled it out but of course nothing came of it. Now for the room: mold on the windows and tile in bathroom. Sketchy linen on the bed. The AC did work. It's really a shame that this guy put so much money into renovating this beautiful building, then didn't care or know enough to maintain it. Beautiful location and lots of potential. Bottom line: don't ever stay here.

THE WORST hotel I've ever stayed at in Detroit. Currently there's about 12 people in like to check out with us, and there's a sign at the desk that says "Be Back in 30 Minutes." The sign has been there for what I'm pretty sure is over minutes. The AC didn't work the entire time we were there. On the day we left, our room was 83 degrees and the hallway was even hotter. Mind you the room was set to 70. One night, we got locked out of our room, and had to go down at get new keys. They just gave em to us without even asking for identification. Like WTF? All of the other guests we talked to had similar things to say. It's cheap, but know the service was terrible.

Check into the hotel around 4 o'clock could tell right away that it was a Shabby Hotel carpets rugs in the entryway are dirty rooms even worse carpets had stains and spots all over them bed was comfortable and shower was hot with good pressure bathroom sink was clogged and when I checked in the restaurant downstairs was closed that's the reason why I stayed here so I would have access to something to eat also saw a rat outside the building I would not recommend this hotel to anyone