Robert
Google
This was my wife’s and my third visit to Robinwood Inn — and unfortunately, it will likely be our last. What was once a charming and peaceful retreat now feels like a property in decline, both in terms of upkeep and service.
The issues began with small, but telling details: the washer and dryer were out of order, the smoke detector began beeping early the following morning, and the coffee grinder made the loudest, high-pitch screech (to the point I was worried I was disturbing neighboring guests). Admittedly, these were minor hiccups that were frustrating but manageable — until things continued to unravel.
Breakfast is factored into the cost of the stay, and it’s served at a nearby café operated by the same people who run the inn. On our first morning, we waited an unreasonably long time for our food (the server had to apologize multiple times), only to be served dishes that were half burnt and, frankly, inedible. The second morning, things got worse. As we were getting up, the power in our entire cabin went out. At this point, we were just done. We ended up packing in the dark and decided to skip breakfast altogether and just head home.
As we were leaving, one of the innkeepers arrived to check on the power issue. When I explained that our stay had been disappointing, he asked what else had gone wrong. I began listing the problems, but he interrupted with defensive comments like, “Well, that’s why we don’t advertise a washer and dryer.” That moment really summed up our experience: instead of listening and taking accountability, we were met with excuses and deflection.
Here’s the thing — things go wrong sometimes. We get that. But when guests are paying premium prices, they should receive a premium level of service and care. A sincere apology and a willingness to make things right go a long way. Unfortunately, that wasn’t our experience here.
Robinwood Inn used to be a special place for us, but it seems to have lost its spark — and its commitment to guest satisfaction. With so many great alternatives in the Brown County area, we’ll be exploring other options going forward.