Rob E.
Google
Our experience was not perfect. Why 5 stars? Upon arrival, our selected room was not going to be available due to a mechanical malfunction that would require days to fix. Things break and you can rarely predict when they will break, right? It was frustrating to travel a long way to paradise and receive this type of news.
What really stood out for us was the grace, humility and compassion we received from Henry and his team at Rock House. They came up with a creative solution to a complex problem and we were able to enjoy the entire weekend with our fairly large wedding group celebrating on Harbor Island.
We thoroughly enjoyed the food, personalized service and overall atmosphere at this boutique hotel. Special shout out to Susie Q taking care of guests at the reserved section for Rock House at the Pink Sands beach!
Small business owners that create this type of environment for their customers deserve recognition! Thank you, Rock House, for making our visit memorable — we hope to be back someday!