Rocpool Reserve Hotel

A lovely surprise on arrival to be upgraded to a room with terrace and hot tub. Hotel beautifully decorated and staff very attentive. |Afternoon tea was a delight and additional touches in the room were really appreciated. |Located within walking distance of the the town, it is difficult to fault this hotel in its price bracket, unless you want gardens/grounds to spend time in.

Lovely boutique hotel within walking distance of Inverness Town centre. Car parking available, friendly attentive staff and excellent food. Good sized well equipped bedroom and bathroom. All in all super value for money and a very enjoyable stay.

We had a fantastic stay at this hotel. |We felt really welcome from the moment we walked in the hotel, staff was really friendly and helpfull. Our room was beautifully kept, clean, cozy and offered everything we needed for a relaxing stay. The breakfast was excellent, offered us plenty of fresh choices to start the day. The location is also ideal—close to the main attractions, but still peaceful and quiet. Overall, it was a wonderful experience and we would happily come back again.

What a gem of a hotel! We booked Rocpool after a long journey and couldn’t have been happier with the room. The bed was just what we needed after a long flight and the breakfast was delicious. The staff went out of their way to make our stay as comfortable as possible and were incredibly helpful. Highly recommend to any weary traveler!

We paid more than we have ever paid to stay anywhere for my wifes 50th birthday. It was okay. We booked a room with a hot tub, which was stone cold when we arrived, this led to us having to wait for the water to be pumped out and refilled with hot water while we sat on our robes after we had waited two hours for it to heat up when told it wouldnt take long. There were a number of things that should have been better for upwards of £500 per night. No soft close toilet seat, cheap plastic toilet flush, door lock missing from bathroom door, shower screen wouldnt close, light switches that don't do anything lamps in the room all having to be turned on/off individually. Television not at the correct height to watch from the bed. No instructions for the hot tub or sauna. |The bed was very large with lovely linen, duvet and pillows. The extra decadent room was quite large and had a patio, although the patio got very wet when it rained. Robes were provided and were of a good size, towels couls have been bigger and softer.|Breakfast was nice and very large with multiple 'courses', coffee came out and was not filtered properly so left coffee grounds floating in our cups.|Overall not worth the money - have stayed in nicer places for a third of the cost in the preceeding week on our trip around Scotland. Would expect all the extra details to be sorted for this price

This came highly-recommended to us, but didn't really live up to the hype. The service was quite inattentive at times, and they're trying to do too much with too few people (hotel, bar, and restaurant -- and we never saw more than 2 people working at a time). The room is extremely comfortable, but we had a quite large bug rooming with us. Lots of stairs. In hindsite, would have stayed elsewhere. Would not rate this worth the price; we thought we were splurging, but it didn't feel like it once we were there.

This is most definitely not a 5 star hotel. A weak 4 at best. Almost non existent service. Had to go looking for someone to order a glass of wine in the bar. We were required to schedule our breakfast earlier than desired to accommodate their staffing issues. Hardly anyone in restaurant!!! Found this odd and annoying. The room was on the small side and downstairs with no bellman to help with luggage. This is standard in a 5 star hotel!!! Overall disappointing and way too expensive for the quality of the hotel. It has potential, but they are most definitely not even close to achieving it currently

We stayed for one night in September, and while the property was not a disaster, it is not a 5-star property, and certainly not worth what we paid for it. We booked the extra decadent room package($736 for one night) and our very large room was in the basement(no windows). I would have been upset paying $250 for this hotel stay. While there was plenty of space, the carpet was worn, the walls were pretty beat up, the handle fell off of our door, and there was no air conditioner. We were told to open the french doors for cool air, but they led to a ground floor area next to the parking lot. Anyone could just walk in if we left them open. The service staff, while friendly, were completely undermanned and overwhelmed. It felt chaotic, and we had to wait 15 minutes just to check out. We were highly disappointed in the Rocpool Reserve Hotel.

Here with friends - delightful boutique hotel. Loved the check in process-- David was so personable, helpful, warm, smart - our room was perfect. The jacuzzi on the patio was a nice surprise. Hotel centrally located with an easy walk into town and the river Breakfast was delicious with many options -

Probably the most luxurious hotel in the neighborhood. Great experience here we had the room with the hot tub in the balcony. Check in was extremely easy - the person that greeted us helped us towing our luggage and took us to our room. Upon check in we walked out to the town for a bite to eat (Number 27) - had the small fish and chips and was delish. Anyways, dinner back at the hotel (Chez Roux) was great. The signature dish of baked cheese soufflé was a must try. Rabbit was really well prepared and the produce screamed farm to table. The peas and the asparagus were just to die for. After dinner we walked back to the bar in town and sat outside with a beautiful view of the castle. Ordered a few whiskey there to finish off the night. Overall, the location is great if you want to visit some distilleries and enjoy a quiet night. The down side was the rooms were on the small side for being $500+ a night. :-)

I can't put it into words how absolutely amazing this place is. I don't think I've ever been in a nicer restaurant in my life! It is a bit out of the way, especially if you don't really know Inverness - if you don't then get a taxi. When you pull up it doesn't look like anything special... But climb the stairs and you're in heaven. You'll know what I mean. Once you're inside, you're led to a small waiting room or a bar - whichever you prefer - before being led through to the restaurant. At this point you're given toasted soft, delicious bread. Best bread ever. The menu is brilliant too, they change it regularly so I can't recommend anything other than what I had before. When I've been i've had a balmoral- style chicken which just melted in my mouth and pork belly, again melted in my mouth. The best part abou rocpool is the place itself. It's so trendy! Their bar is ultra chic and ultra classy. Although their martinis aren't so hot - but their mojitos are smoking!! In all seriousness I think I'll get married here....

I am not sure where the 5 star reviews come from, it was not our experience at all. First, they claim it's a luxury stay. We don't consider it luxury when the plumbing doesn't work, the bed isn't comfortable, and the room is dark and dreary all day long. We always request a feather-free room due to allergies, but the room was not made up that way upon arrival. When they changed it, they only have old, flattened fiber pillows that are compressed and hard as bricks. When I questioned those dead pillows, I get the response "that's all we have for nonallergenic", which means they bought a few pillows some years ago and won't ever change them, even though they are flattened and past their useable lifespan. The mattress had a definite dip where too many people have slept before, and it creaks a lot. There is also one step up to the bed, which is a trip hazard and dangerous. There are only two tiny windows in the room, and since we were in a basement, the room was never bright, even when the sun was up. The plumbing backed up on day 3 and although they said it was fixed, the toilet never worked properly again and we had to go upstairs to use the toilet in the lobby area. Ridiculous! I asked for an adjustment of my very high bill because of these flaws, and was given the blank stare: oh, the manager will call you. Nope. No contact. For all this, we were charged some $600 per night. Give me a break. Not luxury. Not enjoyable, but certainly overpriced. I would never recommend this place.

Rocpool Reserve is possibly the most luxurious hotel in Inverness. It is probably the cleanest place I've ever been to, and this includes operating rooms in hospitals. The staff is very friendly and helpful and you will feel like you're someone special when you stay here. It's not perfect because it's a rather sterile and cold environment. They try very hard to be cool and trendy, and sometimes it feels like they tried a little too hard. Whenever I walked through the lobby in my finest tourist garb, I found myself wondering if I should be wearing all black and ignoring my surroundings. Nothing was a simple as I would have liked. There were issues with the phone system, the lights, and then there was the clear bathroom door. What was described as frosted crystal was really a partial decal on glass. If the view into the bathroom was a view of the shower, I'd be okay with it. But it's a view of the toilet. Really. Go to the web site and look at the panorama for room 6. Picture yourself sitting in the comfy yellow chair. Now move the view to the bathroom. That's the view whether the door is open or closed. That's romance? I dwell on that because there wasn't much else to criticize. It's a beautiful hotel which tries very hard to be the best. It's a treat, but not in that laid-back and comfortable way that I like best. More in the trendy cutting edge way that I can only tolerate for a few days. But it succeeds at what it's trying to do and I don't hesitate to give it four stars.

If I could I would give this hotel more than 5 stars. We weren't sure from the outside but once we were inside we were pleasantly surprise. There is nothing to criticize about this quaint hotel. We want to give a shout out to the wonderful staff, but a special mention to Gary, Hamish and Catalina. The staff works hard doing multiple task and always have a smile. The restaurant Chez Rouz was outstanding and if you are going to the Highlands in Scotland this is the place to stay.