vasos H.
Google
We stayed at Rodon Hotel, which is in an amazing location, and we’ve been coming here with our family for many years.
Unfortunately, this visit was very disappointing when it came to service. At breakfast, we arrived at 09:50, got our food quickly, and sat down at exactly 10:00. At 10:10, a waiter came over and told us we needed to hurry up and leave because they were closing. At 10:15, the lights were turned off while we were still eating.
I understand that the restaurant needs to prepare for lunch, but this is not the right way to treat guests who arrived before closing time.
Later in the afternoon, we asked about the tea and cake offer. The waiter told us he didn’t know what cakes were available and said we had to get up and check ourselves. When I politely asked if he could bring the cakes over so we could choose, his response was simply “no, get up if you want.”
I’ve worked in hospitality for 15 years, and I’ve never spoken to a customer like this. It’s disappointing to experience such blunt and rude behavior in a place we’ve trusted and visited for years.
We also stayed in an executive suite, which had two TVs. Unfortunately, neither of them had internet access or the option to use Netflix. When I called reception to ask about it, the lady who answered told me, “We don’t offer internet on our TVs for safety reasons.”
I was honestly astonished by this response, especially for an executive suite and considering modern hotel standards. It felt outdated and poorly explained, and it didn’t match the level of accommodation we expected.
This is the first time we’ve had such poor service at Rodon Hotel, and I truly hope this was an exception and not the new standard.