Roger Sherman Inn

Our first visit was great, the second time ok, and third time tonight was dreadful. We invited close friends and we were beyond disappointed. The oysters arrived and the smell from one (ammonia meets garbage) took my breath away. I mentioned this - thankfully before I ate it. It was removed but no real apology, just 3 more oysters eventually sent out. Is Chef not checking this? My chicken entree was as tough as boots, l left lots as in-palatable. When we arrived at 6:30pm, the Dining Room sounded like a Kindergarten, so we opted to eat in the bar. There were still little kids in there but it was better. Our coats had been taken initially from us, but as no-one was around when we left, I ended up grabbing them myself from the coat check. You started off so well and we were excited, but standards are slipping. Our bill was over $400 dollars between the 4 of us.

We had an outstanding dining experience tonight at the Inn tonight in the bar area. The food was amazing and our waiter, Miguel, was the best. His recommendations and service were excellent. Please ask for one of his tables. He is just great! He knows how to make you feel like family at the Inn. Then the music started. What a great vibe. Soft songs from the past.. Vinny is a true musician that added such a great touch to dinner and made it a truly fun night. He sang covers of Johnny Cash, the Beatles, Fleetwood Mac, in such a classy, upbeat way that I will return to hear him play. Who knew we had this combo of outstanding food, service and music in our backyard. Thank you for one of the best Friday nights ever! 6 Stars!!

The Roger Sherman in New Canaan, Connecticut, has long held a special place in my heart, and my recent experiences confirm it's better than ever! This historic establishment has been the backdrop for countless cherished memories, particularly during significant family gatherings like Easter and Mother's Day, where every dinner felt like a true celebration. Under its new management and new chef, The Roger Sherman has truly elevated its already high standards. I've had the pleasure of attending several events there recently, and each one surpassed my expectations, even outshining the wonderful experiences I'd had in the past. The attention to detail, the refined ambiance, and the impeccable service truly stood out. For anyone seeking a truly exceptional dining experience or a memorable venue for a special occasion in New Canaan, I wholeheartedly recommend The Roger Sherman. It's more than just a restaurant; it's where lasting memories are made!

I hosted a post-wedding brunch at the Roger Sherman Inn and it was everything I hoped it would be. The food was delicious, hot, and plentiful; it was refreshed often to assure guests who came later got a hot meal as well as those present at the start. The bacon and sausage deserve special note; really crisp, but not burned, and great smoky taste. All items in the buffet were delicious and presented nicely.||The staff worked very hard to accommodate us. We had some unexpected guests (who hadn't RSVPd) show up, and the staff brought in more chairs and the kitchen scrambled, but the guests never noticed anything except hospitality and a good brunch. The room was also beautiful, looking out into the flower-filled garden.||If you need to host an event, the Roger Sherman Inn should be on your list to check. I understand the Inn is under new ownership. This brunch was a sign of good times to come.

We recently celebrated my father-in-law’s birthday at The Roger Sherman in New Canaan (just dinner, did not stay there), and while the food was excellent, it was the service that truly set the evening apart. From start to finish, the entire staff went above and beyond to make the night feel special. Even the owner and his young son stopped by our table to personally greet us, which made it feel so personal and genuine. What really stood out was the way the team made us feel appreciated—as if they knew we could have chosen anywhere to celebrate, and they were grateful we chose them. That level of care is rare, and it created such a warm and memorable atmosphere, and now we can't wait to go back! If you’re looking for a place where the food is very good but the service makes you want to come back again and again, The Roger Sherman is it. We left feeling not just full, but truly cared for.

Wonderful hidden gem in the picturesque town of New Canaan. Delicious food and attentive service are part of what makes this place a DO NOT MISS spot for any occasion. Simply gorgeous, cannot say enough great things. New chef and new ownership have elevated it to an even more incredible level. Give it a try if you haven’t recently. You won’t be disappointed.

We stayed at The Roger Sherman for two nights in Room 17 (Luxury Carriage). I didn't want to leave. The room was stunning, relaxing, and updated, with a small private balcony and shower/ tub combination. It was more than enough space for my teenage son and I with a full closet, two queen beds, and multiple seating options. The grounds are beautiful. Breakfast options are very limited, but it's such a small property that it never felt crowded. I can't wait to return!

I recently held a private event at the Roger Sherman Inn. I had a wonderful experience working with George. He made the planning process seamless and was very accommodating the day of the event. I’m excited to see the upcoming renovations of this local gem.

An experience not to be missed. The Roger Sherman Inn is a magical place to sit outside on the covered dining porch overlooking a lush lawn. Enjoy delicious French food by the new chef. Every dish is scrumptious. My favorite items on the new menu are the veal chop, filet mignon & the halibut main course. Don't miss the chocolate mousse for dessert. Great music and a festive atmosphere. I plan to be a regular at this wonderful spot.

Last time I was there the service was terrible! We were asked about our entrees before we were even asked for a drink order. Service was once good. For the price points they need to up their game.

I have no problem paying big bucks for a good meal, but... over $200 for splitting a burger ($36), a salad ($23), a couple of drinks and a dessert? How about a $5 up-charge for splitting each of the two plates? A $4 up-charge for having a small, non country club pour, martini up? Been a loyal customer for years, but looks like new owner arrogance is kicking in?? Food was still reasonable quality, but I have yet to meet a burger that justifies $36 plus five bucks to cut it in half!

The Inn is in the middle of renovations. We weren't even sure it was open when we pulled up. Not many associates working there. Rooms are dated and not worth the price. Do t unless you have to.

Living less than 10 minutes away, I can't believe how many decades it has taken to "discover" this delicious gem that has quickly become a family favorite with my in laws. The service always impeccable, the intimate and dark wood paneled bar area just so cozy - can't wait to come when a light snow is falling through the huge windows ... The food was pretty spectacular in May but our most recent visit it was clear that it got even better! The white cosmo is my fave and of course that bread & butter service (our Eastern Euro roots make this a very important part of the meal haha) MIL and I have split the Caesar salad to start - always perfection. Lobster bisque, arancini special and especially that sumptuous mushroom vol a vent just melted in your mouth. Now onto the main event: That duck just gets better every single time - I can't believe I devoured the entire plate, grabbed that leg with both hands and went to town on the best crispy skin EVER!! Everyone's else dishes were delightful I'm told but I was too busy with my head down in my fowl ha! Butterscotch pudding to end my birthday meal just took me right into food coma land. Still dreaming about that ...

We spent three nights at this historic New England inn which was renovated in 1998. The inn is lovely with beautiful landscaping, patio, and covered decks. We thoroughly enjoyed the food as well. The rooms in the inn were fine but could use a bit of a refreshing. The inn is centrally located in New Canaan, close to the center of the village.

Food 5/10 Ordered a lot of food, but the duck was a bit dry. Oysters were very much just okay. The bok choy helped lighten my meal, but otherwise it overall was just an "okay" meal. Atmosphere 8/10 A typical inn restaurant, white linen clothes and tables. A little on the formal side. The bathroom was very interesting with its butterfly wallpaper. Service 8/10 Good service.

TL;DR - Visited on Mother's Day with $110 fixed price menu. Food came out missing various ingredients that were advertised on the menu. Received mediocre service. After 20+ years in the area, we decided to give The Roger Sherman Inn a try for our Mother's Day celebration. For $110 per person, we were expecting good food and good service. Surprisingly, we received neither. Food: - Appetizers: It was off to a rocky start when neither of the beet salads we ordered came with goat cheese as advertised. The chilled corn chowder came with only one small shredded piece of crab meat. -Entree: We had high hopes for a turnaround in our experience. Unfortunately, our hopes were quickly dashed when the surf and turf landed on our table. Menu listing outlines a seared filet mignon and jumbo shrimp. Whatever landed on our table was very clearly not a fillet mignon, and had much gristle throughout. Jumbo shrimp was also quite overcooked. Fish dishes advertised to come with caviar arrived without caviar (big surprise). -Dessert: lemon tart and white chocolate truffles. Nothing note worthy, not very good, not very bad. -Service: When we brought these issues to the attention of a manager, he brought out a raw cut of filet mignon to our table. Though he was trying to show that they were smaller cuts, it was still clear that the steak we received was different. One meal was comped. Beyond that, exceedingly mediocre service. 8/15 dishes we had were flawed in some way. Nothing wowed us about the food or experience. Safe to say we will likely never be back. Unsure how this place gets so much traffic.

We just had a special birthday party with 27 guests at the Inn and were absolutely delighted about the service, the quality of the food and how they considered all our last-minute changes. We could not have asked for anything more and we are very happy to see this lovely Inn under new management with a great chef.

Went last night, 8 of us. FOOD SUCKED! My lobster bisque was lukewarm, had it sent back, still lukewarm. When I ate it - it was thin and there were maybe 3 lobster pieces the size of the period at the end of a sentence. My daughter's mussels were fishy smelling and she sent it back, we still had to pay for it. My grandson threw up 2 times after having the pasta with butter. He likely had food poisoning. C'mon, give me a break, beautiful historic setting, FOOD STILL SUCKED. Disgusting place. And EXPENSIVE!!!!!

We had a love "pre" valentines dinner here 2/11/23, our server was attentive and prompt. Food was delicious, I had the rack of lamb, cooked perfectly medium (was hoping for leftover but ate the whole thing) my husband has the steak, very tender. The front of house seemed very green, but that didn't matter once we were seated. It was our second time coming here, we save it for special occasions because it is very expensive. The bar area seemed more chill and with a younger crowd.

We stayed there for a couple nights, and I can only comment on the inn, but not the restaurant. I think that the inn is a second-class citizen at this operation renovated 30 years earlier, it looks dated and tired. we stayed in the "cottage" building and it smelled very of a very-old carpet when we entered. The technology dated from 1998 very poor Wi-Fi and Blasi, cable, channels, etc. the furniture was tired and worn. I didn't stay at the restaurant though we were impressed with the amount of people that they had there on Friday and Saturday nights. the food must be good. Unfortunately I would not stay here, but might come back for the Dining

Came for dinner and had a pleasant experience but I wouldn't make a trip back just for this place. I had the "French 75" cocktail which was good but nothing spectacular. The lobster bisque was also good but a little too creamy in my opinion and the deviled eggs tasty but it seems a little crazy to pay $15 for 4 halves of an egg. I ordered the veal entree and I would definitely recommend it. It was perfectly cooked and delicious. The service was good and the ambiance was nice but the environment of the customers was a little strange. Nothing the restaurant can do but felt very 'posh.' My brother ordered the creme brûlée which was alright but not my favorite. Overall I liked the food and the staff were very nice. It is definitely pricy but that would be expected for the kind of restaurant and location.

Love the location and building but place it's not worth the cost and I LOVE paying for quality food/service. A cup of tea is five dollars, that's hot water and a teabag. French onion soup $19, kids Chicken nuggets and side of french fries almost $16. The plating of food looked like something a child had done. Quality of food is 4/10. Service might be 7/10. Should sell or try to partner with a real chef to run the kitchen and staff. So sad the place has incredible potential to be one of the best restaurants in the tri-state area.

The only remaining classic in Fairfield county. This is where you'll find the great and the good of the area - and beyond - enjoying themselves. The Roger Sherman Inn stands out and stands alone. offering a beautiful inn with exquisite rooms, an excellent restaurant - brilliant legendary brunch - classic Oak paneled bar, and in the Summer the lawn is peppered with Adirondack chairs and fire pits featuring excellent food and drink service. The perfect venue for a Waspy Wedding if the family doesn't have their estate anymore. This is what people think of when they think of Connecticut.

Great food. Fantastic ambiance and decor. Expensive. Had oysters and brook trout. Wife had venison. She loved it. I enjoyed my fish. Friends had steak and he had hamburger and escargot. All enjoyed their food. Cheesecake was awesome with coffee..

Stayed here while visiting a friend in New Canaan. Great location if New Canaan is your destination. Rooms are nice. We had one single room and the two bedroom suite. For what they charge ($300 per bed room) I expected nicer bathrooms but no big deal. If you want to drink the bottled water they leave out- it's $6.00 per bottle. Yes, they have a sign up but I didn't have my glasses on so I missed it, and it never occurred to me that an inn that charges $300/ night would nickel dime you on water bottles. Also- the breakfast is nothing to write home about. Coffee, , tea, Activia, some breads and apples. Would I stay there again- maybe if I lower my expectations for a $300 room.

The service could not have been better, the food more delicious, the setting more elegant, and the occasion more important and wonderful. My nephew and his lovely bride chose this place for gathering after their wedding ceremony and the occasion could not have been better presented. First time back here after many years it's every bit as fine as I remember!

In a word, fantastic. Had a party here for moms 75th. There were fifteen of us and we coordinated all the details with Sue the manager. She walked us through all the choices and W's a pleasure to deal with as were all the staff. Started with cocktails and hors d'oevres on the lawn. Full open bar and the apps were amazing. Meatballs and bacon wrapped scallops, fish tacos and pickled vegetables, tomatoes tarts all were delicious. Staff came round and round. Dinner was steak or salmon and everyone raves about the food. Very high quality. Waitstaff was plentiful and gave us all the attention we needed. They also do desert. I'd recommend the carrot cake with vanilla buttercream frosting. Very nice. Atmosphere outside very lively. Good crowd and some nice music going on...go check it out! Wholehearted five star rating.

We had my mother's memorial service and reception in the garden room today and it was beautiful. The garden room has floor to ceiling windows along two of the 4 walls. So much natural light. The weather was nice so we could open the doors to use the deck/porch. Then, from there were steps to the lawn with a few Adirondack chairs, a table, and they even had and set up for us a beanbag toss game on the lawn for the kids. The food was delicious. The service was prompt, thorough and unobtrusive. We used their microphone system, and several easels for posters. Furthermore there was a party behind a shared wall, and we heard nothing. It was so very nice. I highly recommend this venue. Ill post a video of the space before it was set up for us. Nes, the co-owner met with us and represented what the chef and staff could do for us and she priced it out. Everything was as promised and more. Highly recommend! Youre welcome.

I debated whether or not to write this...I don't want to hurt small businesses, but feel it's my responsibility to warn people. We stayed here recently over the Christmas holiday. I have been coming to this hotel since the early 1990s, the new ownership here is going to run this place into the ground. We stayed the night at the hotel. You can see below the stains on the pillow, which means they don't wash the linens properly even during a pandemic, and the wall looks more like a crack house than a room you would be charged $450/night for...shameful. They cut corners, the service at the restaurant is terrible, and while the purpose of a business is to make a profit, you don't want cheapskate, skinflint people trying to squeeze you for every dollar. $700 for dinner, $175 before that at the bar, only to be ignored by the staff, then for checks "over a certain amount" they just add a 20% gratuity. I have heard that for parties of 6/8 and over, but never for a specific dollar amount, which they didn't specify on the menu. We were a party of 4, we were ignored the entire evening, it was extremely frustrating not to have a waiter designated for our table. The owners are rude, they cultivate a caustic atmosphere that is neither relaxing or fun. The once charming atmosphere here is completely ruined and it is very clear their goal is simply to take as much money from the people in this area while putting in the minimal amount of effort. When it changes hands to new owners, the kind who know you need to wash sheets and fix cracks in the walls, I will come back. Until then, I would suggest staying away.

WARNING: STAY AWAY My mom, finance and I had a lunch reservation at the Inn on Saturday May 29. We intended to try the food and check out the facility before planning our wedding reception. We were running a few minutes late, so we called to let the Inn know. Shockingly, when we called, the owner told us that the Inn was closed for a private party and they forgot to call to let me know. Are you kidding me? Why in the world would anyone plan an important event at this fraudulent place and risk that they could just "forget" about it. The owner was arrogant and rude on the phone and didn't even apologize until prompted. It may look like a quaint, charming New England Inn, but beware of the disorganized, arrogant owner and think twice about where you plan your event! Feel free to contact me directly for more information or context on this experience.

Food was good. Service was slow: 15-20 mins between visits from the waiter, over an hour between when food was ordered and when it came out. That's not the reason for the 1-star review. The 1 star review is because their bathroom had human feces all over the floor, and it was clear people had stepped in it and tracked it outside the bathroom .

Service is awful. I will never book here again because of how nasty the manager, Regina, was to me. Hands down the least professional hotel manager I have ever spoken do. As a New Canaan of 25+ years, I've been generally impressed by and supportive of our local businesses. Unfortunately this business is very poorly managed.

The food was good, the service was one notch above Fawlty Towers. The staff were young and inexperienced. Given how hard it is to recruit, train, and keep good people this is not surprising. The attitude, however, was not friendly. We we're asked about entrees before drinks were even served. At times they seemed annoyed when we asked about out drinks. In all, good food but for too costly given the mediocre staff. Won't be back.

Love this place! Food is excellent and service is outstanding. The owner is very hands on. I highly recommend for your next special occasion!

Took my wife for a date night in December and the staff were kind enough to indulge our request to sit on the porch with a heater on instead of dining inside. Food is excellent, as is the wine list. Ambiance reflects all the charm of dining in an antique inn.

Christmas Day dinner.... We came for Christmas Day a few years back and it was incredibly elegant and delicious. This year we came back again and, although we enjoyed our evening very much, it wasn't as good as the first time. The dining room felt a little under decorated and the fireplace only had candles in it that weren't even lit. The staff was fabulous and very attentive. The food was good except it was COLD and the beef wellington overcooked. It was disappointing because it was obvious that it would have been perfectly delicious if the temps were right. I would definitely go again to try though. We had a great night regardless.

Will not let us cancel our reservation 10 days prior!! Disappointing as we cannot travel now and need to cancel well in advance.

Lovely Historic Inn, Beautifully Renovated...and Fabulous Food for a Rehearsal Dinner! I just spent the most wonderful weekend at the Roger Sherman Inn, while I was in town for my friends' wedding. From the moment I arrived, I felt at home. The staff are all warm, friendly, and very accommodating. My room was in on the 2nd floor of the Carriage House... and Nick at the front desk explained how I could park my car in front of that building. He asked if I needed assistance with my luggage, and I replied no. But yet, as soon as I parked and got out of my car, there was Nick - waiting for me - to carry my luggage upstairs! Room #15 was lovely... in tones of sage green and white. The bed was very comfortable, and the shower was HOT with great water pressure! (Not something I would have expected in an historic Inn.) That evening, my friends hosted their Rehearsal Dinner in the Main Dining Room - which is lovely, where we also were given access to a back deck to enjoy our cocktails. My compliments to the Chef! The food was outstanding!!! I had a fabulous salmon entree, but then was equally envious of others at the table who had ordered steak. It arrived to the table perfectly cooked to medium rare, and all said it was delicious as well. Both nights that I was there, I also ended the night with drinks in the Tavern / Bar. The bartender is charming and easy on the eyes, and a great conversationalist. I also unknowingly started up a conversation with the co-owner, Nes Jaffre. She is lovely, and I truly enjoyed speaking with her. I found out later that she also was in charge of all the renovations / interior design of the Inn... and she's done an amazing job... right down to the beautiful Ladies' Room, just off the main lobby. Hats off, too, to GM Jean-Pierre, who was charming and kind to us all. As was the waiter Emanuelle. (Fun to see so many French people on staff, and a great way to practice my rusty French language skills!) I highly recommend the Roger Sherman Inn... and look forward to my return!

We just got back from a stay at the Inn for my 30th birthday weekend. We were visiting all the way from Los Angeles! The minute we arrived we were so happy to be there. Lovely jazz music was playing in the restaurant. We loved our room (#17 in the carriage house). We are really picky when it comes to beds and the beds were so comfy. Water pressure was great and never ran out of hot water. Every single meal we had by the chef, Christophe, was INSANELY amazing. You really cannot go wrong. I felt like I was at a dinner party with friends rather than a restaurant which is exactly the vibe you want from a bed and breakfast. We will definitely be back!

We love weekday dinners here on the wrap around patio with the sun setting in the background. Service is attentive and competent. The food on menu changes frequently- is amazing, farm fresh and innovative. Kid friendly too if no other private parties are booked in the patio. Check out the Adirondack chairs by firepit for a fun evening chat!!

Me and boyfriend stayed here for the weekend on Saturday and Sunday (two nights.) We booked a standard room, but because there was availability they upgrade us to a carriage room, superior, really lovely, with a private porch! The room was recently renovated, with great taste and decor. Our staying was happy; really nice staff, with an included delicious breakfast 8-10 am with fresh fruits, mini warm bakery options, yogurt, juices, great coffee and lots of tea options. I would highly suggested to whatever visitor want to make a weekend out of visiting The Glass House and neighborhood artsy destinations. P.s. A couple of our friends, who stayed just one night, were placed in a standard room, in the main building. It was reported small, and a bit loud on Saturday night, since they were just above the restaurant, which looks really popular!

Absolutely terrible. Came here for Mother's Day and the food was not edible. The staff had no manners and seemed like they were picked up from a cheap cruise line buffet. Looks like there is a new owner who gets her food from Costco and resells it to her customers for 20x the price. Stay away.....or at least know you were warned.

Found the Roger Sherman Inn because I had to. For approximately "ever", Southwestern Fairfield County had a cluster of really old-school, upscale restaurants, operating out of well-kept but ancient inns, that all followed a similar formula: Continental-influenced American cuisine, attentive yet unobtrusive service from a professional, liveried wait staff, a reliable if not overly exciting menu, pleasing but not quite opulent decor, with lots of wood, a big fireplace, and a relaxing, quiet ambiance. The Red Barn, The Three Bears, The Silvermine Tavern, and The Cobbs Mill Inn were some examples. If you grew up around here, your parents and/or grandparents may have enjoyed these places. I know mine did. They were "special occasion" places, for birthdays, anniversaries, Mother's Day, and so on. Unfortunately, they all closed their doors, one by one. When the Red Barn went out last year, I lost my last "special occasion" dining spot and had to go in search of a new one. I wanted to try Stonehenge, and I'd still like to, but I had some time constraints and I needed a place that started serving before 6:00, so I wound up at the Roger Sherman Inn a couple of nights ago. When we walked in at 5:00, the place seemed deserted. The only staff member I could find was behind what looked like the "front desk" of the Inn. He didn't greet us so I greeted him and told him that we were two for dinner. He looked pointedly at the clock and repeated, "Dinner?" in a disbelieving tone. Before I could ask if there was some problem (their hours were 12:00-9:00), another employee came from around the corner and cheerfully asked if we preferred to sit outside or inside. The inside is elegantly decorated and clean, but the weather was perfect so we sat on the deck, which was beautifully maintained, covered, and complete with fans in case there isn't enough of a breeze. We found a pleasing view with a manicured front lawn, plenty of mature landscaping, and modest traffic on Oenoke Ridge in front of the Inn. At that point I would have been fine just sipping cocktails and unwinding, but we were there for dinner, so we ordered up homemade gnocchi ($26), a Black Angus burger ($16), two strawberry daquiris ($12 each), onion soup ($9) and tomato bisque ($12). Before our meal, we were brought one tiny dinner roll each, which were warmed but stale. The onion soup was flavorful, with nicely roasted onions but very little cheese. The tomato bisque was a disappointment; bisque is supposed to contain cream and wine or cognac, and there was no taste of either. And if your menu boasts that your tomato bisque is served with "Grilled Cheese Crouton", there should be some food item resembling two slices of bread, cooked on a grill with a slice of cheese between them, because that's what "grilled cheese" means. Two comically-tiny pieces of bread with half a teaspoon of cheese on each as a garnish does not a grilled cheese make, doubly so if you're charging $12 for it. The gnocchi with mushrooms, pancetta, baby spinach, and parmesan in what seemed like a garlic butter sauce, was excellent. The burger, ordered medium and "pink inside" was beautifully presented, with carmelized onions, bacon, cheddar, an impressive bakery-style roll and great truffle fries, but it was gray all the way through and dry as a bone. The daquiris were not frozen or blended, which was a surprise. I guess I'll ask next time. The house water was perfect though; clear, cold and zero off-flavors. Service was very good; polite and discreet, with no squatting-next-to-the-table nonsense or referring to us as "you two", as in, "Are you two ready to order?", which always sets my teeth on edge. Kinda pricey, especially for what you get. The venue itself is nice enough that we'll be back, but we'll have a better idea of what to skip next time.

I got food poisoning and was made to feel like I was totally out of my mind to suggest it was from their food. I thought long and hard about whether I should write this review. And it saddens me to say what I am about to say. My partner and I had dinner at Roger Sherman Inn for Valentine's Day. We came in good spirits and were seated promptly. It was a price fix menu so we gave our order for the app, entree and dessert all at once. I started with the blue crab over bib lettuce and a margarita. The crab came and it was just ok. It tasted somewhat strange but not enough for me to not eat it. I just figured it was just odd flavors. The service slowed down from there so we kept asking for bread to hold us over. But at the same time, I was feeling tired and not so great. I also wasn't really drinking my cocktail (not like me!). I was fighting the feeling trying not to ruin our date night. I'm not a big Valentine's Day fan but my partner is so I didn't want to ruin it for him. But this pain started to get worse and worse. The entree finally came but I was not able to eat it. This is so unlike me. I had to go to the bathroom a few times but wasn't able to settle my stomach. It just kept feeling more and more painful. I came back from the bathroom and told my partner to ask for the check and I would stay in the bathroom and rest on the couch in there. We left shortly after and as soon as we got home I raced to the bathroom and puked everything I ate. Which was only the crab. I was up that whole night laying on the bathroom floor and puking every so often. It was terrible. The next day I was out of it and had to rest the whole day. I had to miss a very important evening because I was still too weak from the previous night. I thought about what happened and what it could have been. My gut instinct was it had to be the crab. I only ate very little earlier that day and everything I had was with other people who had the same thing. The chances of it being from anything else seemed extremely low to me. So I decided I would call the restaurant and tell them what happened. I wanted to inform them about the crab and also see if they were willing to reimburse me for my terrible experience. I felt like that's just what you do as a restaurant if a customer claims an experience like that. Especially a so called high end restaurant. This is where my extreme disappointment arose. I called and got someone who wasn't able to help me but told me that someone would call me back later that day. That's fine. But no call came. I called again when I figured the kitchen would be open but this time they were too busy and again said they would call me back. I waited a few days this time. No call back. I finally called well after the weekend and spoke with someone. This time I had a different tone and the woman on the line said that someone would absolutely be calling me back. Later that day I did get a call back. It was someone who ran the kitchen. I told him what happened and to my surprise he went on to tell me that they sold so many crab appetizers and everyone loved it and there was no other incident like mine. Also, the staff ate it and they were all raving about it. He made me feel as if I was an idiot and couldn't possibly have gotten sick from their food. When I got the sense he was going to end the call I then suggested that they should comp our meal. Not his suggestion (which I would have absolutely expected from a restaurant of this caliber). No, he was going to let me go without any offer to compensate. Wow. So when I made this suggestion he said he would have to talk to someone else and then get back to me. When I expressed concern that it took them so long to get back to me before and it was only because I was proactive in calling, he reassured me that no, they would absolutely get back to me. Well, guess what? They didn't. For a restaurant that charges $85 for a price fix menu for food that is (I'm sorry but) mediocre at best, I would really try and make sure you listen to your customers better and maybe try not to make them feel like total idiots. And you know what? Let's say you don't believe me or you think it can't be possible that I got sick from your food? Ok fine. But then eat the cost. That's part of doing business. Because sure, is there a chance that maybe I got food poisoning from something else? Sure! Even though I strongly believe it was that damn crab. But there was no reason for me to chase you to call me and then to treat me as if I was out of my mind for bringing this to your attention.

We recently attended an engagement party held at the Roger Sherman Inn. My daughter certainly kept the staff entertained with her wild bantering. RGI offers a free coat check which is nice since I was struggling with a car seat, diaper bag, a one year old, and gifts. The food was really good and the yellow mustard sauce for the salmon was amazing. It brought out so much flavor in the salmon. The lunch was buffet style, but ran out quickly. There were moments when the guests were standing for 10+ minutes waiting for more food to come out. This was very disappointing. However, I would come back to try a seated meal.

My son-in-law and daughter hosted a self-distancing 10th Anniversary Party here last Friday night. It couldn't have been more perfect. We had individual tables under a tent out on the lawn and lawn furniture set up under the stars. The food was delicious and the cocktails unique and beautifully presented. I can't say enough good things about our server who was totally at the top of his game. Best time I've had in a very long time, especially because... COVID-19.

Unscrupulous Business and Owners - BEWARE! I'm all for supporting small businesses, but not this one! I inquired about booking two rooms and never received confirmation that the rooms were actually reserved. When I followed up and asked if the rooms were reserved and about the hotel's cancellation policy (due to me and my family's exposure to COVID-19), the hotel immediately charged my credit card. What business does that!? The hotel's owner, Nes Jaffre, avoided my emails and calls and upon finally speaking with her, she was incredibly rude and heartless having the nerve to tell me that no refunds or even the ability to reserve the rooms in the future was permitted. She was insane to think she could just keep my money! It was only upon disputing the charge with my bank and beginning necessary steps to file a LAWSUIT did I receive a refund. The Roger Sherman Inn and its staff and owners are a nightmare, they all need a lesson in customer service and I would AVOID AT ALL COSTS.

Hands down the most exquisite, warming, and authentic taste of historic New England wrapped altogether by phenomenal staff, cuisine, and rooms. The chef has done a remarkable job with the menu and provides an unrivaled French dining experience that contends with the top French restaurants in Manhattan. It is rare to find a place that perfectly balances a historic, rustic vibe with a modern, classy experience - but the folks at Roger Sherman do so with flying colors. Nes and her staff made my fiancé and I truly feel like family and we are already planning on next trip back. When in New Canaan, this is THE place!

Horrible, horrible experience at Thanksgiving dinner. Halfway through our meal, they decided to partition off half the dining room for a private event. This was done by a parade of workers carrying pre-fab sheet rock panels, ladders, and a construction crew with the sounds of nail guns and hammers punctuating our conversations. Yes, nail guns. In the middle of Thanksgiving dinner, no less. Lots of moving tables and chairs as well. Priceless were the rows of the astonished faces of the diners as we looked about the room. Dining room was near full capacity at this moment. Confused wait staff. Coffee was brought out with no saucer. When we asked for the saucer the bus staff who served us claimed that we don't use saucers. Five minutes later the waitress asked why we were displeased with the coffee. We said we weren't displeased with the coffee. It was fine. Later it dawned on us that the bus staff didn't grasp the concept of saucers or understand what we were asking for and didn't convey that to our waitress. But wait, there's more. My wife checked into the women's room and found the floor littered with paper towels. She took the last paper towel that was available. I had checked into the men's room earlier when suddenly a worker burst in and yelled "Don't Flush! The toilet's clogged and somebody was supposed to be guarding the door. You weren't supposed to be in here." Well, where should I have been? Minutes later, the same gentleman with the plunger was brandishing a nail gun in the aforementioned construction crew that was putting up walls and moving furniture. Bon Appétit. They included the tip on our bill. I'll be the judge of that, thank you. It was 18%. I would have given our waitress 20%. I'll give her the benefit of the doubt and place the blame on management for not properly vetting or training the staff. As we were leaving, my wife spoke to the manager who looked at her blankly. When asked what her thoughts were, she said smugly "I have an explanation but I don't think you don't want to hear it." No we don't. That's one thing they got right. An apology would have been better. No class. No couth. No cachet. No customers - at least not us.

Had an exceptional Thursday night dinner date at The Roger Sherman Inn with my husband this week. The food, service, and atmosphere were excellent. This is not unusual. We have frequented The Inn for many years and have never been disappointed. New Years Eve this year was particularly wonderful! Keep doing what you are doing!

Excellent food, wonderful atmosphere, and great service. Looking forward to returning!

After giving this careful thought, I decided to post my experience at Roger Sherman so that others can be informed and hopefully avoid a similar experience. We were eagerly waiting for restaurants to open - and decided we would try the Roger Sherman Inn under its new ownership. Unfortunately it was an extremely disheartening and disappointing evening. Should you question the quality of the food or how it was prepared, you risk running into the angry wrath of its new owner Joseph Jaffe, who also does not wear a mask nor respect the concept of social distancing. To be fair - the service was terrific - JP and Jorge were lovely and provided top-notch service throughout our appetizers and bottle of wine. However the $38 crisp duck ordered rare, arrived medium to well done. I politely pointed this out and it appeared to be no problem at all - Jorge even provided us an additional glass of wine. The second duck arrived within 2 - 3 mins and was cooked the exact same way as the first one - just about well done. I politely mentioned it and the dish was removed. JP appeared with a menu and indicated that it was not possible for the chef to prepare the duck rare - and he suggested I select another dish. Perhaps instead, the owner should have informed me after serving the first well done duck instead of a rare one, that all of them were prepared the same. In any event I did not perceive it as a problem- yet at that moment an angry owner - Joseph Jaffre appeared, without a mask on. He was holding his phone displaying a picture of the duck stating it was rare. He then began venting about how stressful his day had been and told me that he would not be serving me another dish and that I should leave. Wow!!! How rude and inappropriate it was for him to vent his frustration on a customer and not assume responsibility for inadequately preparing the duck. I replied I would be happy to leave. He then remarked saying he was going to call the police and knew who I was. Of course he knew who I was, since I made reservations and provided a name and phone number. I requested the bill, paid and left. One of the servers was mortified and apologized for the behavior of the Joseph Jaffe. He also said that the police would not be called. We had thought this would be a lovely evening - and unfortunately the chef could not quite prepare a duck to order and when pointed out the owner he got angry. I see other reviews on here or Trip Advisor - also validating the attitude of the new owner. The Roger Sherman Inn can be a lovely place - yet you may not want to risk having your expensive evening dinner ruined because you mentioned how the food was not cooked the way it was ordered. Nor might you want to expose yourself to an owner who has no personal regard for social distancing at this time. Shame on you Mr. Jaffe.

I'm a bit at a loss for words. I will do my best here... Soup to nuts, this is one of the best experiences we've ever had at an Inn. We decided to spend a special evening here and we weren't just taken care of, we were catered to. From the owner's attentiveness, to the wait staff's impeccable service (Jean-Pierre and Emmanuel) we have the kind of experience everyone yearns for. And the food was fantastic. The wine selection was excellent, the bubbly was excellent and the dessert was to die for. Our room was beautifully appointed and very very comfortable. I am so impressed with the updates that the new owners have made and the amount of work that they've put in to keeping this long time favorite in good shape. I am a fan.

Staff was wonderful. Let me get that out of the way first. We attended an event on Saturday, 12/11/21 and had a wonderful time that night. Our room, 21 Standard, was clean, comfortable and exactly as pictured. The one major flaw, we found out the next morning, is that there was no hot water in the beautifully appointed marble tile shower, no matter what we tried, and there was no one available that morning at the desk to whom we might register or report this fact. The sink was fine for hot water or we would have noticed and reported it the night before. Unfortunately, I called once after we left that day and got no answer. Since we only stayed one night, I let it go, leaving it for the next guest to deal with it, but here we are more than two weeks later and it feels like someone should know. It was such a shame and the reason I cannot give them more than 2 stars. For the price we paid and the renovations they say they made, hot water in the shower should have come with the room.

Carol W. 10/20/18 Had 17 guests for my husband's birthday. Everyone had a great time. The appetizers, during the cocktail hour, were delicious and the dinner was excellent. The wait staff assigned to our table was very professional and attentive. This is the forth party I attended at the Roger Sherman and each party was perfect.

I hadn't eaten here in quite some time and most of the reviews I heard lately were not good but my friend insisted that we go. I have to say the exterior has always been pretty and relaxing. We sat inside at first and the staff was great. Very attentive and the food was fabulous. We had the chicken, escargot, grilled octopus. Everything was cooked perfectly. We asked to move outside for dessert and the staff was more than happy to accommodate us. The dessert was also very good. We did wait quite awhile to get our check but the restaurant filled up quickly after 7pm. Overall, I have to say this was a very pleasant experience and would recommend giving them another try.

Terrible restaurant. Do not waste your time! Chicken is like rubber, pasta tastes like it is from a banquet and drinks are atrocious. And I beg you not to try the dessert...chocolate comes from an old can.