Roger Vivier

I had an amazing experience with Lydia at this store. She was friendly, knowledgeable and gave excellent recommendations based on my lifestyle and preferences. Excellent communication and a truly kind person! Highly recommend!!!

Interested to check out Roger Vivier Showroom once it will open on Madison Avenue in NYC

The shoes may be in great quality and the service they provide in the shoe when they’re trying to sell may be very high end. However, if you want to return the shoes which cost me $3000, you realized that the good impression is just an illusion. Their customer service is probably the worst of the worst I’ve ever seen on the entire planet. It becomes a dis-functional company/brand after you paid the money. 1. There is no cash refund according to their policy. You can only get store credit. Even worse, they won’t tell you explicitly before you pay. They expect you to figure it out from the bottom of the receipt you sign. If you missed that line. Wow, surprise! 2. I called the store manager but it’s beyond her which makes sense. She was kindly enough to give me the customer support number to call. Then the nightmare began. 3. Roger Vivier is acquired by Tod’s group so the number she gave me is Tod’s. The customer support says on the website only available from 9am to 5pm, weekdays only. I have to work during that time, so I filled the complain forms on the website. No reply at all. 4. Fine. I kept calling them between 9am to 4pm for a few days. No one picked it up. I left them a voice message. Luckily some one called me back and asked me to send her the receipt via email. But she never get back to me. 5. After that, that customer service number is not picked up by anyone no matter when I call. 6. Yes. One month passed and they took the money and I still got that $3k shoes I don’t like. My problem is not resolved. I turned from surprise to disappoint, then upset and now anger. I may gave up my cash refund request and get the store credit from the store soon. Too tired of this. For the Tod’s and Roger Vivier managers, your US company is like a ostrich hurried its head deeply in the sand. You’re so distinct and isolated from the voice of your customer. Good luck with the future of your shinny brand but I’m not buy anything of Tod’s and Roger Vivier product any more and I’ll tell my story and suggest all my friends to do so.

Amazing place! Very professional and I love the luxury items! If you're interested in shopping for the holidays or any upcoming events, Roger Vivier is definitely recommended

They became different person after you paid the money. Never seen a semi-luxury brand sales and manger change their face so quickly. Avoid this brand if you can.

Products, which are clutch, bag, and especially shoes are nice. However staffs in the store very impolite. Sort of arrogant.

Iconic leather goods store. All the large buckle designs copy the original Vivier.

Wonderful design~

It's a sad state of affairs, when a company with a reputation of Roger Vivier has decided to do top stitching, and then actually glue, the seams together rather than stitching their seams together. These shoes have been worn five times in two months and as the picture shows, the glue broke open and shows that they just topstitched the quarters & the vamp separately and then actually glued the quarters to the vamp on a $1250 pairs of shoes. I just found a pair of shoes online that stated in fact that they stitch their vamp to the quarters and the shoes were $35! I have to admit those shoes weren't as cute as these but these shoes can't hold a candle to those $35 shoes in quality. These are pretty garbage!

Sad state of affairs these days when shopping is so blatantly about consumerism and sales vs. customer service. I sat on my Vivier sunglasses in my Porsche and brought them to the store to see if they could be repaired. I was happy to pay any price as they were prescription. Have not heard a peep back in three weeks since. And the short sighted thing is, if the answer was no, they could not be repaired, I would have gladly bought another pair. I simply wanted to know my options. But now they have lost me as a customer in full. That's ok, the buckle shoes I've purchased from them hurt my feet anyway. Going to the high end stores these days isn't glamorous one bit. It's in your face consumerism and all you are is cattle with $ signs on your forehead. There's very little loyalty or appreciation out there anymore at all. It's very sad indeed.

I would call it a shoe paradise had they got more shoes in my size! Everything was incredibly beautiful! I have been a shoe whore since freshman year in college and I used to be crazy about Louboutins, Jimmy Choo, Miu Miu, Lanvin and Chanel. Roger Vivier is my most recent obsession! The really cool thing about RV is that not many stores carry them and they are really hard to come by online ( all fakes...). Besides this store, only Bergdorf and Saks fifth avenue carry them but their collections are pretty limited. This store has three floors and carries both classic and new collections! If you have not been introduced to Roger Vivier yet, I would strongly recommend it! P.S. Their shoes run large. If you are usually a size 6 or smaller like me, you probably need to size down to 5 1/2 or even a 5. The bad news is that not many styles are available in 5 1/2 or 5. Good luck!

Urged by my fashionista friend to buy myself some "adult shoes," we visited this store after peeking at their limited selection at Bergdorf Goodman. As I was shopping for my first pair of RV shoes, the staff were incredibly patient while my friend and I tried and retried several different styles. Khoi was our main guy and he even offered us a drink (sparkling water) while he assisted us in finding that perfect pair (or pairs, in the case of my friend). While I was looking at sensible office flats, I fell in love with a high-heeled shoe in suede. I decided that sensibility had a time and place, and it obviously wasn't here and now ;) I walked out with an "investment" shoe purchase quite satisfied by what could have been a traumatizing foray into the world of high-end footwear. Hot shoes that will retain their classic appeal for years to come? Roger that!

The shoes may be in great quality and the service they provide in the shoe when they're trying to sell may be very high end. However, if you want to return the shoes which cost me $3000, you realized that the good impression is just an illusion. Their customer service is probably the worst of the worst I've ever seen on the entire planet. It becomes a dis-functional company/brand after you paid the money. 1. There is no cash refund according to their policy. You can only get store credit. Even worse, they won't tell you explicitly before you pay. They expect you to figure it out from the bottom of the receipt you sign. If you missed that line. Wow, surprise! 2. I called the store manager but it's beyond her which makes sense. She was kindly enough to give me the customer support number to call. Then the nightmare began. 3. Roger Vivier is acquired by Tod's group so the number she gave me is Tod's. The customer support says on the website only available from 9am to 5pm, weekdays only. I have to work during that time, so I filled the complain forms on the website. No reply at all. 4. Fine. I kept calling them between 9am to 4pm for a few days. No one picked it up. I left them a voice message. Luckily some one called me back and asked me to send her the receipt via email. But she never get back to me. 5. After that, that customer service number is not picked up by anyone no matter when I call. Yes. One month passed and they took the money and I still got that $3k shoes I don't like. My problem is not resolved. I turned from surprise to disappoint, then upset and now anger. I may gave up my cash refund request and get the store credit from the store soon. Too tired of this. For the Tod's and Roger Vivier managers, your US company is like a ostrich hurried its head deeply in the sand. You're so distinct and isolated from the voice of your customer. Good luck with the future of your shinny brand but I'm not buy anything of Tod's and Roger Vivier product any more and I'll tell my story and suggest all my friends to do so.

Love coming to this store! All the times that I've been here everyone has been super helpful, nice and polite! I love Roger Vivier

Have to admit it was a great pair of shoes. Just bought one for my wife who's pregnant with out first baby. I'm very disappointed from the purchase from South Coast Plaza in Costa Mesa, California. Both the store manager(Debbie) and assistant manager (Amy) was very rude to us. We were only given 2 pair of shoes to try on with wrong sizes and style while the assistant manager Amy gave 6-8 pairs to someone else. Thank god the store sales Taylor came by and brought us the right pair of shoes. We finished the sale in less than 5 minutes (1000 purchase) and insisted to have Taylor ring the sale under her name. I had to go back to the store afterwards to correct the transaction since I realized it was still being put under the assistant managers name. I've called customer service and file a complaint over the phone. Also, I'm planning to write a letter to the corporate office in details along with a copy of the purchase receipt to discuss in details of what happened. Please send a corporate auditor down there act as a customer to experience the worst customer service. If u are visiting California, please do not go to the south coast store because u will not be treat as a valued customer.

Dripping wet, I'm five feet, zero inches. Lots of advantages, being petite. Getting carded, tall people getting things for me off of shelves, machomen with bicep tattooes automatically getting protective of this little chinadoll, aggressive women underestimating my punch prowess in a brawl. But being tall is something I've always wondered about. How is it up there? Weather colder? Wearing my 4 inch stilettos gives me a peek of your world. Thank you, Mister Vivier.

My fashionista cousin that lives in Hong Kong have been raving about RV shoes so when I visited NYC, I had to visit the boutique. The store is such a cute little hidden gem on Madison ave! Beautiful selection of shoes and purses. I especially like how comfortable and chic the shoes are and the brand is still relatively under the radar for most. Best of all, the sales people were extremely patient and helpful. I'm going to start my RV collection now!!!

I love this store specially Susan she is very helpful kind and polite I'm only come this store to shop and highly recommend

I have been buying RV shoes for many years at Sak's and BG, but my encounter at the Madison Avenue store has ended all of this because of the shockingly poor customer service after I received a defective shoe. There was a particular style that I needed that seemed hard to find, so I tried the RV boutique. There were no customers and the feel of the store was unnaturally quiet. I finally got someone to help and requested that they try to locate this size/style combination, which they kindly did. Because I needed them for an event, I agreed to pay $50 for the Miami store to overnight them. I received the shoes and noticed that one was scuffed up, and it really showed up on the silver. Because these shoes were around $700, I felt like they should be perfect. I immediately took the shoes to the Madison Avenue store and entered the alternative universe of their "customer service." Please take a look at some reviews of Tod's, which shares a parent company and the same clunky service. Unfortunately, the shoe was not available in Miami in my size and,because corporate headquarters was closing in Italy (note: do NOT have a problem in August), they were not able to help. Corporate policies were strict and they were not allowed to discount for this damage and couldn't replace it. Finally, the resolution was that a new buckle would be ordered, they would pick up my shoe, replace it and return it to me. This was not a perfect solution, as there was a scratch outside of this area, but I agreed. Two weeks later, the real problem kicked in when Tod's "customer service" got involved. Not one thing had been done and I had to start all over again. I had to send pictures, which I did. I was then offered the "opportunity" to contact the California store myself or go back and visit the Madison Avenue store when they reopened in September. I won't bore you with the incredibly frustrating series of emails, but the bottom line is that three and 1/2 weeks later there was absolutely no idea about how to solve the problem that THEY created. I finally gave up and wrote them an email saying that life was too short to deal with this bureaucratic, unhelpful organization and I would prefer to feel free to share my story with friends and others, which is what I am doing now. Never, ever again.

some staffs there are so bad. service is so bad！ bad bad bad！I just bought a belt and they told me I can get it in one week. But I didn't receive it and I just want to track it. I called and they didn't give me a good explain and just told me it was shipped and they didn't wait me asking more questions and they handed up the phone!!! So ugly!!