Andrea C.
Google
During our recent business trip, we experienced truly exceptional service that deserves special recognition.
On the day of our departure to the airport, we asked the reception to arrange a taxi. Due to a public demonstration in the city, taxis were unable to reach the hotel. One of the hotel staff members, Gjergji Hoxhanj, went far beyond what anyone could reasonably expect — he personally escorted us through a back route and walked with us in pouring rain for at least 15 minutes until we were able to get a taxi. His dedication, sense of responsibility, and genuine care were simply remarkable and deeply appreciated.
Beyond this extraordinary moment, our entire stay at the hotel was very pleasant. The atmosphere was welcoming, the food was excellent, and the staff were consistently courteous and professional.
My sincere compliments to the hotel’s management for building a service culture that attracts and supports such outstanding people. Experiences like this truly set your hotel apart.
Highly recommended — and thank you again for your exceptional hospitality.