알라롱
Google
Went to Rok Coffee around 8:20 AM (20 minutes after they opened), and I was the only customer there along with one other person who was ahead of me. There were two female workers and one male worker behind the counter. If they were busy, I wouldn’t even expect amazing service, but since I was one of the first few customers there, I naturally became more aware of their service and attitude. Mind you, this is not my first time at Rok Coffee.
1. The girl taking my order was not kind, which wouldn’t have been a big deal if they were under pressure or in a rush, but it was just bare minimum, below-average customer service, which made the rest of my experience even worse.
2. I ordered a Café Duo and two other drinks. As the worker was sprinkling some kind of cocoa powder or tiramisu powder on top of the drink, she seemed to accidentally sprinkle some matcha powder on the Café Latte. I noticed this after the worker let out a loud scream, which made me realize she had made a mistake. I expected her to make a new drink, but instead, she just scooped out the matcha powder with a spoon, leaving clear visible remnants of the powder in the drink. Again, this would have been somewhat understandable if it was busy inside, but mind you, I was one of the only few customers there early in the morning on a Wednesday.
3. She handed me the drinks without any apology or acknowledgment that I had seen her mistake, and even placed the drink on the counter far from my reach, so I had to stretch over to grab it. I saw the male worker earlier putting drinks closer to the customer’s side of the counter, so I expected the same from her, but she clearly didn’t have that basic courtesy, even after messing up my drink.
4. I was already frustrated, so I asked for a coffee carrier since I couldn’t handle three drinks on my own. She gave me one… which only had space for two cups. At that point, I really couldn’t understand why she didn’t have the decency to ask if I needed a carrier when it was clear I came alone. This probably wouldn’t have bothered me as much if it weren’t for the attitude and poor service beforehand.
5. Why didn’t I confront her or ask for a new drink? I bought those drinks for my coworkers, and I was on my way to work, so I didn’t have time to deal with it. That’s on me, but I just wish they would hire better staff or properly train their workers to serve with basic decency and attentiveness, especially when it’s not busy.
Seriously, this is my first time ever writing a review because it genuinely ruined my whole day. Will probably not be returning.