Romano Palace Luxury Hotel

Great hotel to stay from airport in Catania either before or after your flight. Free parking, breakfast included and rooms are air conditioned and clean. We took a standard room which was small, comfortable bed, safe, clean and lovely shower with good water pressure. The breakfast was on the roof top with a wide selection of foods and beverages. Dinner was in a very quaint and central to the property restaurant. The food was delicious and a great wine selection. The hotel is dated in parts and looks a bit tired but the service is exceptional.

Wonderful hotel just across from the beach. Service and facilities are top notch and the food was excellent. Easy to catch a taxi for sightseeing or shopping and plenty of parking in and around the hotel. Quick and easy to get to and from the Catania airport (just a few minutes). The rooms are very nice.

This is a three-star hotel with five-star pretenses. To sensitive sleepers, I can only recommend that they stay away. The air conditioning in the room is centrally controlled, which means you can either have it too cold or too hot (if you turn your electricity off). To me, this was a deal breaker and I left the hotel even while expecting to pay in full. If you're OK with the AC situation, my tips would be: - Get the cheapest room. A 'deluxe room' gets you an extra 3m2, a balcony view of a hedge rather than a parking lot and an elevator trip to the second floor (rather than the first). You do pay 40% more to go 'deluxe'. - Do not book through the website. Third parties often have better deals. What I will say to the hotel's advantage is that they did not charge me despite the late cancelation.

All I can say is the owner of this property has treated it with such disrespect for both the business and his guests that the place is nothing short of a disgrace!|Air conditioning doesn't work and requires trips to reception to have them control it. We had no hotwater in the shower and after 2 calls a maintenance man arrived at 9:30pm as we were ready to go to sleep. He was lovely and could not rectify the issue so we were moved rooms at 10:00pm despite being told earlier when we discovered the issue there were no other rooms available.....|Dinner in the restaurant was terrible and grossly overpriced. We climed a stairwell to the top floor where the roof top sun deck is located only to find the door to the outside broken of its hinges and permanently open. We also walked up another staircase to the gym area only to find the stairwell full of broken furniture and old mattresses at the top. Seriously why dont you close of the access to these areas if they are not in use.|Discussing the issues with our stay at check out was met with nothing but rude incompetence, basically "whats your problem, you got a bed",. I asked for the manager but oh no he is not available despite there appearing to be senior staff "hiding" out the back.|I have emailed the hotel on three occcaisions now as advised for the owner to reply but not a word. I have given them the benefit of the doubt up until now and plenty of time to reply and discuss my concerns regarding our stay but NOTHING. So here is your review. The hotel is located in what now appears to be a very dilapidated area of Catania and surround by closed buildings and businesses, the area is strewn with rubbish and feels like a ghetto. Continue to treat your business and your guests with the same level of disrespect and this hotel will soon join the others.|Thinking of staying here? Get a tent and pitch it at a sewerage farm, you will be better off!

This is in no way a 5 start hotel.|Stayed here for 4 nights as part of a wedding group and it was very disappointing. The rooms were a bit dated but spacious and would have been fine if everything was working. Half the sockets were not working, kept loosing WiFi and the aircon was not working properly. You couldn’t control it from the pad on the wall but needed to call reception every time you wanted to turn it off or on. |The service was also terrible. The pool bar and the bar inside were really slow. Even when not busy they seem to ignore customers and sometimes taking half an hour to serve. The restaurant was even worse. Food was good but everyone was experiencing problems with service and not getting the food for over and one and a half hours.|I reported the shower hose leaking the day before we were leaving as the pressure had become low because of it but over 24 hours later and after we checked out no one attended to repair. A simple job to replace a hose.|TV also was not a smart TV and only had Italian terrestrial channels available. |Even asking for a late check out was a rude no. Check out at 11am and no exceptions. It’s like they did not want to anything to please guests.|They need to get the maintenance all sorted out in the hotel and learn better customer relations a reasonable service.|This is the worts hotel for service we have stayed in.

I feel like this place has potential - but I wouldn't return until they clean up their act a bit. The facility has seen better days and many hallways were closed a barricaded during our recent stay. The gym was non-existent although the pool was pleasant. Didn't try the food - some recent reviews made me hesitant. This place has potential with the right management.... hope they are able to complete their renovation.

This hotel is absolutely gorgeous and I would highly recommend it for an event. The room was excellent and the grounds are beautiful. It is very close to the airport and beaches. We’d hoped to go for a nice walk but the surrounding area really doesn’t have sidewalks and aside from the beach clubs and restaurants across the street there wasn’t much to see or walk to.Very clean and comfortable. We had dinner at the hotel restaurant, which was good. We had to leave prior to morning breakfast being served. The front desk did offer to make us a coffee, which was very nice.

Extremely Disappointing Stay – Not Suitable for Families or Groups We stayed at this hotel due to its proximity to a gymnasium hosting our training camp, bringing a group of children aged 5–10. Unfortunately, the experience was far below expectations. First, there is no air-conditioning in any of the common areas, which made the extreme 40°C heat unbearable. As a group of 20, we were forced to eat identical meals with no flexibility or choice, and the so-called “kids’ menu” was laughable—one day it was literally a slab of mozzarella and some ham on the edge of a plate. The staff were consistently rude, unhelpful, and seemed annoyed by any basic request—their attitude genuinely reminded us of Basil Fawlty. Even worse, the air-conditioning in our rooms smelled strongly of cigarette smoke, which was unacceptable, especially with children present. One day, we were told no pool towels were available because the hotel was “fully booked”—a bizarre excuse for a basic service failure. And as a final insult, loud music blared until 11:30 PM every night, making it impossible to get our young group to sleep. Overall, this hotel was ill-equipped to handle families, groups, or hot weather. We would strongly advise against booking if you value comfort, service, or basic hospitality.

This hotel is a beautiful place. The room was really clean. The drinks at the bar are a little expensive. The receptionist was very courteous. The only problem I really had was the glass in the bathroom had been previously used.

The hotel itself is fine, but the service is terrible. I have been traveling the world my entire life, and am perfectly aware that service in Europe and other parts of the is not the same as it is in the US, but this was ridiculous and completely unacceptable. Just a few examples: 1). For three days we couldn't get the ac to work. When we finally called reception about it they told us it wasn't turned on from their main controls and that we had probably told them to turn it off. I told them it was summer it Italy, why wouldn't we want ac? They turned it on, only for for it to stop working the next day. We found that it was set to not go below 28 Celsius which is 84 Fahrenheit. It was very hot. 2). There was poolside service, only if you wanted anything you had to get up to order anything and the waiters we the nastiest men I have ever come across in any hotel. I have never been spoken to like that. Then we had to wait forever just for drinks and sandwiches. 3). Every time we wanted to go anywhere like it dinner or a neighboring town and we asked someone at reception for a suggestion, we told they had no suggestions. 4). There we lots of Mosquitos so I called for a plug in thing that I knew they had, only I had to call three times before someone came. 5). The hotel room included breakfast. It was a large spread, the problem was that the food was terrible. Each morning I ate fruit with a specially ordered latte because the supplied coffee ANSI pastries were in edible. 6). Keys to our room worked only half the time 7). Wifi in room didn't work. When we told reception they just thought we weren't putting the correct passwords in. Not the case because we could get wifi in other areas of hotel, just not rooms. They could care less. These were just a few of the many thing service oriented things that made our stay uncomfortable. I actually spoke to the manager part way through our stay to tell him how disappointed we were with the service and all he did was smile and say "oh" as if I was just an annoying American. Once I ran into him and told him how we didn't have any ac and his response was "but it's working now, right." And then ran away.

Oldish North African themed hotel beyond it's prime. Heavily perfumed to cover mold? and mildew? smells. The fragrance almost made me gag. Not bad overall, just sort of run down. Cracked windows, scuffed walls, old carpet. Find something better for the price. Drinks very pricey. Mosquitos in the room. Breakfast is very sparse, but okay. View of dirty pond and trash/plaground in back. Staff is genial and helpful. Has a potential currently not being lived up to. I wanted to like it, but dreaded returning after a day out.