Romano Palace Luxury Hotel

This is in no way a 5 start hotel.|Stayed here for 4 nights as part of a wedding group and it was very disappointing. The rooms were a bit dated but spacious and would have been fine if everything was working. Half the sockets were not working, kept loosing WiFi and the aircon was not working properly. You couldn’t control it from the pad on the wall but needed to call reception every time you wanted to turn it off or on. |The service was also terrible. The pool bar and the bar inside were really slow. Even when not busy they seem to ignore customers and sometimes taking half an hour to serve. The restaurant was even worse. Food was good but everyone was experiencing problems with service and not getting the food for over and one and a half hours.|I reported the shower hose leaking the day before we were leaving as the pressure had become low because of it but over 24 hours later and after we checked out no one attended to repair. A simple job to replace a hose.|TV also was not a smart TV and only had Italian terrestrial channels available. |Even asking for a late check out was a rude no. Check out at 11am and no exceptions. It’s like they did not want to anything to please guests.|They need to get the maintenance all sorted out in the hotel and learn better customer relations a reasonable service.|This is the worts hotel for service we have stayed in.

I feel like this place has potential - but I wouldn't return until they clean up their act a bit. The facility has seen better days and many hallways were closed a barricaded during our recent stay. The gym was non-existent although the pool was pleasant. Didn't try the food - some recent reviews made me hesitant. This place has potential with the right management.... hope they are able to complete their renovation.

This hotel is absolutely gorgeous and I would highly recommend it for an event. The room was excellent and the grounds are beautiful. It is very close to the airport and beaches. We’d hoped to go for a nice walk but the surrounding area really doesn’t have sidewalks and aside from the beach clubs and restaurants across the street there wasn’t much to see or walk to.Very clean and comfortable. We had dinner at the hotel restaurant, which was good. We had to leave prior to morning breakfast being served. The front desk did offer to make us a coffee, which was very nice.

Extremely Disappointing Stay – Not Suitable for Families or Groups We stayed at this hotel due to its proximity to a gymnasium hosting our training camp, bringing a group of children aged 5–10. Unfortunately, the experience was far below expectations. First, there is no air-conditioning in any of the common areas, which made the extreme 40°C heat unbearable. As a group of 20, we were forced to eat identical meals with no flexibility or choice, and the so-called “kids’ menu” was laughable—one day it was literally a slab of mozzarella and some ham on the edge of a plate. The staff were consistently rude, unhelpful, and seemed annoyed by any basic request—their attitude genuinely reminded us of Basil Fawlty. Even worse, the air-conditioning in our rooms smelled strongly of cigarette smoke, which was unacceptable, especially with children present. One day, we were told no pool towels were available because the hotel was “fully booked”—a bizarre excuse for a basic service failure. And as a final insult, loud music blared until 11:30 PM every night, making it impossible to get our young group to sleep. Overall, this hotel was ill-equipped to handle families, groups, or hot weather. We would strongly advise against booking if you value comfort, service, or basic hospitality.

Advertised/ branded as a 5 star but this is not the case. Spent a weekend at this hotel whilst visiting Sicily for a friend’s wedding. Overall we had a decent stay, however this is not a five star hotel. I’d say it’s closer to a 3. The rooms are dated and lack natural light or even proper light. The walls in our room needed serious painting and one of the lights didn’t work (we raised this but wasn’t resolved in time). Our flushing kept coming off the wall everytime we used it, and our friends room had an extremely dated flusher made of rubber which made it very hard to flush. Every room also had an intense smell of bleach especially when they cleaned the rooms daily - added to that, when making up the rooms they never refilled the water bottles in our room which is the least you would expect from a 5-star hotel. I asked housekeepers in the hall twice to do this and instead they told me to go to reception to collect water whilst they had bottles on their cleaning trolleys. Worst of all - the toilet brush in our room was disgusting. Won’t even go into detail on that but will leave to your imagination. Lastly, the rooms did not have their own irons in them. We needed an iron and were told they were all being used by other rooms which again you wouldn’t expect at a 5 star. The pool area of the hotel was overall lovely however given the hotel was full that weekend, there was barely any space for guests to relax (not enough beds to person ratio). The pool had lots of human hair in it and there were kids playing with water guns and using floatable in the pool, again something you wouldn’t typically expect at a 5- star hotel. Lastly, just want to talk about service. We spent two days by the pool and also wanted to have lunch whilst sat by the pool. You are only allowed to eat if you are sat at one of the limited number of restaurant tables. Again cos there were so many of us, it was impossible to get a table. When we finally did, after 2.30pm on both days, our food then took two hours to arrive. On one of the days I ordered a poke bowl which came 40 mins after my friends food arrived, when the bill came they tried to charge me for this although eventually taking it off after we fed back on this. We also asked for bread multiple times and were given slices of toasted white bread instead of some normal slices of bread which again you would hope to expect at 5 star accommodation. To summarise, overall the trip was fine. If you’re looking for a 3-star service hotel, this will work for you but if you’re expecting the luxury that is in the name, this is not the place for you. The best thing about this hotel was the guy at the front desk (wears glasses; has facial hair - forgot his name) as well as Angel - he made our stay as enjoyable as it could be and shared loads of recommendations for us in the area.

I really give bad reviews, however considering that this hotel was called "luxury" we were very disappointed We booked a room with an internal view, a balcony or patio and got a room facing onto the back of the hotel with no balcony or patio. For the first 24 hours our room did not have air conditioning that worked, we had to report it twice, what the receptionist didnt explain that we have to ask for it to be turned. That information was text to us on Sunday morning (we arrived on thr previous Thursday).Shower/ bath door seal was worn away at the back of the bath and along the side too, so it leaked really badly onto the floor, which made it very slippery. We reported it twice and never fixed.The restaurant and receptionist staff were obviously not happy and rude to each other infront of us. Breakfast was passable. On a good note staff at the pool were lovely.

Moroccan themed resort in Southeastern Sicily. The breakfast buffet is extensive and delicious. The rooms are pristine and comfortable. The food at both the restuarant and the pool was amazing. The high-level service is courteous and kind. The pool tiles should be fixed as some were missing or loose - but the pool itself is fantastic with a bar and restaurant and so many comfortable areas for relaxing. They also give you complimentay beach chairs across the street at the beach. Can't wait to return!

Look ..the hotel is not 5 star due to the dated bathrooms etc.. I always pay the extra for 5 ☆ and I always get a shiny glass hotel with no character whatsoever.. this hotel has charm..the pool is good and the gardens to relax in are fantastic.. if you are fully inclusive then my next comment doesn't really affect you.. if you are looking for eateries within walking distance you won't find any.. that for me is a problem as I like dining out in the evening..

This hotel is a beautiful place. The room was really clean. The drinks at the bar are a little expensive. The receptionist was very courteous. The only problem I really had was the glass in the bathroom had been previously used.

The hotel itself is fine, but the service is terrible. I have been traveling the world my entire life, and am perfectly aware that service in Europe and other parts of the is not the same as it is in the US, but this was ridiculous and completely unacceptable. Just a few examples: 1). For three days we couldn't get the ac to work. When we finally called reception about it they told us it wasn't turned on from their main controls and that we had probably told them to turn it off. I told them it was summer it Italy, why wouldn't we want ac? They turned it on, only for for it to stop working the next day. We found that it was set to not go below 28 Celsius which is 84 Fahrenheit. It was very hot. 2). There was poolside service, only if you wanted anything you had to get up to order anything and the waiters we the nastiest men I have ever come across in any hotel. I have never been spoken to like that. Then we had to wait forever just for drinks and sandwiches. 3). Every time we wanted to go anywhere like it dinner or a neighboring town and we asked someone at reception for a suggestion, we told they had no suggestions. 4). There we lots of Mosquitos so I called for a plug in thing that I knew they had, only I had to call three times before someone came. 5). The hotel room included breakfast. It was a large spread, the problem was that the food was terrible. Each morning I ate fruit with a specially ordered latte because the supplied coffee ANSI pastries were in edible. 6). Keys to our room worked only half the time 7). Wifi in room didn't work. When we told reception they just thought we weren't putting the correct passwords in. Not the case because we could get wifi in other areas of hotel, just not rooms. They could care less. These were just a few of the many thing service oriented things that made our stay uncomfortable. I actually spoke to the manager part way through our stay to tell him how disappointed we were with the service and all he did was smile and say "oh" as if I was just an annoying American. Once I ran into him and told him how we didn't have any ac and his response was "but it's working now, right." And then ran away.

Oldish North African themed hotel beyond it's prime. Heavily perfumed to cover mold? and mildew? smells. The fragrance almost made me gag. Not bad overall, just sort of run down. Cracked windows, scuffed walls, old carpet. Find something better for the price. Drinks very pricey. Mosquitos in the room. Breakfast is very sparse, but okay. View of dirty pond and trash/plaground in back. Staff is genial and helpful. Has a potential currently not being lived up to. I wanted to like it, but dreaded returning after a day out.