Rinny Iswaranata
Google
Title: Disappointing Breakfast Experience for Group Tour Guests
I stayed at this hotel for two nights as part of a tour group from Indonesia. Unfortunately, my experience with the breakfast service was very disappointing and left me with a sense of unequal treatment.
I rarely write negative reviews, but the way our group was treated made me feel like we were second-class guests, which was very disappointing, especially in a country known for its hospitality.
On both mornings, the breakfast options provided to our group were extremely limited — only boiled eggs, bread with spreads, and a simple pasta soup. There were no fruits, pastries, or any of the items typically expected in a hotel of this standard.
What made it more concerning was that, on the second morning, after most of our group had finished eating, the staff began bringing out a much wider selection: sliced fruits, small cakes, and even sushi — but only after other (non-group) guests had arrived. When our tour leader asked for clarification, the response was vague and evasive, citing a “special event” they couldn’t disclose.
This experience left many of us feeling excluded and undervalued as guests. If this was truly a special event, the timing and lack of transparency made it appear otherwise.
I hope the hotel management seriously investigates this issue and ensures all guests are treated with the same level of hospitality and respect, regardless of how they booked their stay.