Romantik Hotel Kieler Kaufmann

It was the worst hotel stay of my life. The place was nice and some staff was exceptional but the overall philosophy and whiff of desperation of cash flow issues was palatable. I was asked to pay up front. Obviously, paying a guarantee is normal but to pay up front for a stay was new to me and immediately made me feel unwelcome. The reason given was ‘that they did not know me’ and ‘we had bad experiences before’ did in no way reassure me. When I refused, the management let it be but summoned me to reception a day later at a time when I was dressed in black attire and on a way to a funeral with the taxi waiting. Please mind, I was not checking out and had intended to stay two further days. This shows lack of respect, business sense, customer courteousness and frankly poor taste. The experience disgusted me to the point that I checked out there and then on the day of my mother’s funeral. One additional shocking fact is that the hotel claims to only clean rooms every second day. One the return of my first day my bed had not been made, there were dirty coffee cups and glasses. Not something you expect from a good hotel, never mind romantic hotel. The answer: ‘many hotels do this now and it had been marked on a tiny sticker, half peeled off on the bathroom mirror in the hotel room. Again, cost managements to have outweighed the customer experience. The whole experience left a bitter taste and overshadowed what should have been a calming and pleasant experience. The worst hotel I ever stayed in and I travel a lot for both work and pleasure. I now received a response that misrepresents me entirely and the frustration for my treatment as a personal attack on my character. It does not comment on the condition of the room and states upfront payment is indeed common practice. Rather than addressing the hotel’s shortcomings the management tries to disrespect and belittle the guest. Customers beware of this establishment.

Such a lovely Defence Hotel. Lovely service. Well mai rained and clean. Historical. We love to stay here. Close to everything yet tucked away.

I loved every bit of this stay in this hotel. Check in was swift and friendly. The wish to have a quiet room was taken into consideration and we ended up in a spacious and tranquil room on the second floor, facing the parking lot. The beds were comfortable and large. Everything was spotless and in good upkeep. There is air conditioning, which worked very well. The blinds block all of the light, guaranteeing a restful sleep even in the middle of summer. I need to especially swoon about one thing in particular: Breakfast is spectacular and very tasty. At our first stay, unfortunately we had to leave quite early and had not yet worked up an appetite, but the bits that we ate were very good. Coffee is available decaf and with oat milk and is okay. The second time we stayed we especially took time out of our schedule to ensure we had time to fully savor the food. Everything is prepared with a lot of attention to detail. It is decorated in the most beautiful way. Be sure to have breakfast, it is definitely worth it! We have since come back and have explored more of the hotel and its offerings. The park surrounding it is a nice place for a walk. Yesterday we tried out the sauna and the pool. There is also a small fitness room next to it. Lovely spa - not overwhelmingly large, but it fits the hotel well. I would gladly stay here again and enjoy the hotel and its hospitality.

I stayed in room 230 in Park wing, we asked another room. We were told hotel is fully booked. During breakfast or in 1 hours SPA visit we saw only a few people. The "fully booked" comment was strange for me. We paid 169 EUR for one night, the room we received was terrible. No ventilations, madras was hard as concrete and the view to the park was not to mention to bring up (you can see it from picture). The bathroom was outdated. Every time we took a shower, we had a pool on the floor. Also the water pressure was really low. Temperature during the night got really low in the room, I had to put extra clothes and socks to stay warm (I did turn on the heating). In the morning somewhere before 9 started renovation. We asked from reception what is going on... this is ridiculous. They said that no work was done in the hotel. So we are with hearing problems or the hotel has really bad communication between themselves and to customers. There were some good things also. We were just two of us in sauna/pool area almost 1 hour in hotel that was fully booked. The breakfast was good, one of the best I have had. The service was also good. Surrounding area is nice (the park and the neighborhood) and it is not so far from train station or from harbor (on foot ca 40 min, by bus 20 min). So 169 EUR per night is ridiculously high price to pay for the room we received. I will not stay there anymore. Thank you for your comment, but these are not ok. Our windows were not to street but to the park (no construction nor roads, but sanctuary for owls). And if the customers have issues with room, 4* hotel should find solution and not to dismiss customers.

We were very happy with the catering, the exclusive kitchen, very friendly and competent stuff and the beautiful location. Very recommended for private stay but also events!

So happy we have found this beautiful place. Very well located, surrounded by beautiful walks and woods, yet minutes walk from the waterfront. Rooms are very clean. We were staying with our three years old grandson who loved the swimming pool. The team is exceptionally friendly and accommodating. We loved our breakfasts and dinners there. I wish we'd come back! Thank you 🥰

Beautiful hotel in a quiet location. The room was very comfortable, well maintained garden, good quality breakfast. Unfortunately the swimming pool and sauna were closed. Still, I had a very pleasant stay.

This hotel will be the first and last time I am staying even though food is nice! The international TV channels reception sucks! Can’t imagine the frustration I have had on this simple pleasures of catching up the international news and faced with intermittent disruption! Sad news was calling the reception to complaint about the tv signal reception, and reply was non apologetic and no common sense to calm a frustrated guest! 4 star hotel but zero star on customer service!