Rombo Green View Hotel & Restaurant, Ubungo

I don’t usually write reviews, but my stay at Rombo Green View Hotel was so disappointing and frustrating that I feel compelled to share my experience — not to complain, but to highlight how poorly I was treated as a guest.||I had a friend stop by briefly to sign an important document, and I politely asked the receptionist if we could sit somewhere quiet for just 10 minutes. It was a small, reasonable request — nothing complicated or disruptive.||The receptionist directed me to use the lounge room, but when I got there, I found it was completely dark — there was no electricity at all, and no one made an effort to switch on the power. I later learned the electricity had gone off, and the hotel did not turn on the generator, not just for the lounge, but even in the guest rooms, which were also dark and uncomfortably hot.||Because the lounge was unusable, I went back and politely requested to use the restaurant instead. I made it clear that we would order a meal, and I just needed a quiet place to sit with my guest for a short time while signing the document.||Still, they refused — both the receptionist and the manager, who was called to intervene. Despite trying to support their business by ordering food, they remained unhelpful, cold, and completely inflexible. I was left feeling unwelcome and humiliated for simply asking for a basic courtesy.||As if that wasn’t enough, the condition of the room was unacceptable:||1. The tap for washing after using the toilet was releasing dirty, black water, which looked very unhygienic and unsafe.||2. There was no hook or hanger for towels, making it hard to manage even basic hygiene.||Overall, my experience at Rombo Green View Hotel left me feeling disrespected, disappointed, and honestly sad. The staff, including the manager, showed a clear lack of professionalism and basic customer care. They made no effort to understand, assist, or even make me feel like a valued guest.||I sincerely hope the hotel takes this feedback seriously and invests in proper customer service training for their staff. Until then, I would not recommend Rombo Green View Hotel to anyone.

It's a short distance from the popular bus stations like ABC Upper Class. They have a delightful and helpful staff. Attached to the hotel is a restaurant and lounge that serves both local and foreign dishes. The only downside to the lounge is all the loud music you must endure on Friday night, so ensure you pick a room that is a good distance away from the lounge area.

Terrible experience – avoid this place! I stayed here recently and had the worst experience. The room I was given was infested with cockroaches—I couldn’t sleep at all. When I reported the issue and asked to be moved to a different room, the staff refused to help or offer any solution. Their lack of concern and poor customer service made an already uncomfortable situation even worse. I would not recommend this place to anyone. It was dirty, poorly managed, and absolutely not worth the money.

This place needs better management and maintenance. The place is very old, very outdated with moles. The room that we were given the fridge wasn’t working and was terribly very dirty. The toilets have moles as well. I was very disgusted to have a shower. The toilet seats are also very close to the wall that your legs can’t fit straight, you got to turn the opposite way unfortunately 🤦🏽‍♀️. The curtains also very horrible. The stuff themselves lie to the customers instead of being honest. You can’t be in the rooms without AC which I noticed power is cut off often. You could do better than this I’m guessing.

The Rombo Green View Hotel truly stands out for its exceptional customer service, making every guest feel welcomed and valued from the moment they step inside. The design of the hotel is a masterpiece in itself, with the entrance and reception area crafted to resemble a serene green riverside. This unique design choice infuses the hotel with a natural and tranquil ambiance, setting a peaceful tone for the entire stay. Rooms at the Rombo Green View Hotel are spacious and thoughtfully designed, ensuring that guests have plenty of room to relax and unwind. The attention to detail in the room amenities and decor contributes to a comfortable and luxurious stay. For those looking to host conferences or meetings, the hotel offers excellent venues that are well-equipped with modern facilities. These spaces are versatile and can accommodate various types of events, from business meetings to seminars, making it an ideal choice for professionals. In conclusion, the Rombo Green View Hotel excels in every aspect, from its unique and eco-friendly design to its top-notch customer service and spacious accommodations. Whether you're traveling for business or leisure, the hotel promises a memorable and pleasant experience, making it a standout choice for anyone visiting the area.

Terrible experience – avoid this place!|I stayed here recently and had the worst experience. The room I was given was infested with cockroaches—I couldn’t sleep at all. When I reported the issue and asked to be moved to a different room, the staff refused to help or offer any solution. Their lack of concern and poor customer service made an already uncomfortable situation even worse. I would not recommend this place to anyone. It was dirty, poorly managed, and absolutely not worth the money.

The restaurant is LIT!! Kuku watamu balaa and very affordable

A modern hotel with standard and executive Rooms, offering Bed and breakfast, with a Restaurant and a Bar serving local and imported beers, barbercue and local Tanzanian cuisine indoor Night Club serving inhouse guests and outsiders. Secured parking and Lift