Eonah Nam
Google
Is anyone looking for ’Grotta pinta 10, apartment’?
If you want to be stressed instead of happy memories in Rome, choose this place. You should spend time contacting the host when you enjoy the historic city. We traveled to Rome in the winter and the warm water only came out for 20 minutes. This is an old building, so I can understand it. However, the host must notify this in advance. Also, when we contacted him, he didn't know that and also said he would call an engineer. But the engineer didn't fix anything. He just answered only, "I'll fix it tomorrow, I'll fix it in the afternoon." during 4 days. And he said that he would give me a reward or allow me to book another hotel. But he didn't get a call the day we checked out. Thanks to him, time in Rome is full of stress. And the room condition is very dirty. The sofa is full of stains and dust everywhere.
+edited
I read your answer and add it. Your engineer visited the room, but only cold water still came out, and we sent the feedback again. You blamed the agent company and said you would send staff back to fix it, but it was still not solved. We've never heard from you that we've solved a problem. On the 3rd day, you said you would give us some discount on the room price or help us to stay at the other hotel. And on the 4th day, you avoided all contact from us. Because of you, our memory in Rome is the worst. So I'll never stay in your room in the future, and I'll strongly tell people and also the online community to never stay here.