Erez H.
Google
I am writing to provide a comprehensive review of my recent stay at your property from 11/11/2025 to 17/11/2025. While the hotel is advertised as a 4-star establishment, my experience fell significantly short of the standards I expect from a hotel of this category.
1. Exterior and Lobby vs. Room Condition
• The building exterior and lobby are attractive, clean, and welcoming – creating a positive first impression.
• However, upon entering the room, the quality dropped noticeably. The shelf above the bed was heavily coated in dust, clearly untouched for an extended period (see attached photo). This level of neglect is unacceptable in any hotel, let alone one claiming 4-star status.
2. Bathroom Layout and Functionality
• The shower is located in one corner of the room, and the toilet in another – with no sink in the toilet area. Guests must walk across the room to the shower corner to wash their hands.
• The bathroom doors are fully transparent frosted glass. When one partner uses the toilet or shower at night, the light floods the entire bedroom, disturbing the other guest’s sleep. This design flaw severely impacts comfort and privacy.
3. Housekeeping Service
• Daily cleaning was superficial. The shower and toilet areas were not thoroughly cleaned during our stay.
• Toilet paper was not proactively replenished. When it ran out, we had to go to reception to request more – an inconvenience that should never occur in a 4-star hotel.
4. Air-Conditioning System
• The in-room unit only provides heating, with no option for cooling.
• During our stay, the weather was warm, and I suffered from excessive heat throughout. Guests should have full control over temperature settings.
Summary
While the hotel’s location and exterior are assets, the room condition, poor housekeeping, impractical bathroom design, and non-functional air-conditioning made our stay uncomfortable and far below 4-star expectations.
I hope this feedback helps you address these issues. I would not recommend Hotel Rome Life to others in its current state.
Thank you for your attention.
Sincerely,
Erez Hindy